Hotel Holland Lodge

The hotel presents itself as a budget-friendly option, with many guests appreciating its value for money and its suitability for short stays where a basic place to sleep is the primary need. While some find the rooms clean and comfortable, others report significant issues with cleanliness and overall comfort. The hotel's location in a residential area is seen as a positive by some for its quietness and parking availability, though others find it too far from the city center. The staff receive mixed reviews, with some guests praising their helpfulness and others experiencing unfriendliness and communication difficulties. This hotel is best suited for budget-conscious travelers or solo travelers who prioritize affordability and proximity to public transport over luxury or extensive amenities. An actionable tip for future guests is to clarify room specifics, especially regarding private bathrooms, directly with the hotel before arrival, as discrepancies are frequently reported.

Facilities & Amenities

The hotel offers basic facilities to its guests. Many rooms are equipped with a mini-fridge and a TV, often a smart TV, which guests appreciate for convenience. Some rooms also feature air conditioning or heating, though functionality can be inconsistent. A shared kitchen is available for guest use, typically including a microwave, kettle, and fridge, which is valued by those looking to save on dining costs. However, this kitchen often lacks basic cutlery, crockery, or cooking utensils. While Wi-Fi is generally available, some guests report weak or absent signals, particularly in basement rooms. The hotel does not consistently provide amenities like coffee makers in rooms, and a communal coffee machine may charge per cup. Some guests note the presence of vending machines for snacks and drinks.

Cleanliness & Room Comfort

Cleanliness is a highly contentious point among guests. While some reviews praise the rooms as spotless and well-maintained, a significant number report issues such as dirty bed sheets, stained towels, hair on floors, spider webs, and a general musty smell, especially in basement rooms. The beds receive mixed feedback; many find them comfortable, but others describe them as too soft, narrow, or having uncomfortable, convex mattresses. Pillows are also a common complaint, often described as too large or hard. Room size varies, with some private rooms being adequately sized, while others are described as very small or cramped. Noise levels are a major recurring issue, with thin walls and doors allowing sounds from neighboring rooms, hallways, and outside to be easily heard, disturbing sleep. Bathrooms are frequently criticized for being extremely small and cramped, with some reporting issues like loose showerheads, leaking taps, or poor drainage.

Dining & Food Quality

The hotel's dining options are notably limited. Most guests confirm that breakfast is not provided, despite some booking information suggesting otherwise, leading to disappointment for those expecting it. There is no on-site restaurant or room service for meals. While a shared kitchen is available, equipped with a microwave, kettle, and fridge, it often lacks essential cutlery, crockery, pots, or pans, making it difficult for guests to prepare full meals. A communal coffee machine is present, but the coffee quality is often described as poor, and it typically incurs an additional charge per cup. Guests are advised to rely on nearby supermarkets and local restaurants for their food and beverage needs, as the hotel does not cater to in-house dining.

Location & Accessibility

The hotel's location is a key aspect for many guests. Situated in a residential neighborhood, it is often described as quiet, which some appreciate for a peaceful stay. A significant advantage for those traveling by car is the availability of free street parking nearby. The hotel is considered well-connected to the city center, typically accessible by a short bus ride (around 15-20 minutes), with a bus stop conveniently located directly in front of the property. Guests also highlight the proximity to supermarkets and other local shops and restaurants, making daily necessities easily accessible. However, some guests find the location to be "out of the way" or "not very central" for walking to major attractions, and there are mentions of concerns about the surrounding area, with warnings not to leave valuables in cars.

Staff & Service

The staff at the hotel elicit highly varied feedback from guests. Many describe them as friendly, helpful, and accommodating, particularly in situations like early check-ins, luggage storage, or facilitating room upgrades. Some appreciate their willingness to assist with specific requests, such as laundry or providing amenities like irons. However, a significant number of reviews report unfriendly, rude, or unwelcoming interactions, with some instances of aggressive behavior or a general lack of customer service. Communication can be challenging as staff often do not speak Dutch, relying primarily on English. The reception desk is frequently noted as being unattended, making it difficult to get assistance or check in/out at certain times. There are also complaints about inconsistent room cleaning services, with guests needing to specifically request it, and issues with staff entering rooms without knocking.

Additional Information

A pervasive and concerning theme in guest feedback is the hotel's alleged practice of offering a €10 refund for positive online reviews, which many guests believe compromises the integrity of its ratings. Numerous guests report that the rooms provided do not match their booking descriptions, particularly regarding the presence of private bathrooms or specific bed configurations, often being assigned rooms with shared facilities or different bed types than reserved. There are also mentions of rooms being in a state of renovation or appearing unfinished, with exposed wiring, sharp edges, or general disrepair. Some guests note a pervasive musty smell throughout the hotel, especially in common areas or basement rooms. The hotel is often described as feeling more like a student house or a temporary residence for families rather than a traditional hotel, with children and families seemingly living on-site, contributing to a different atmosphere and noise levels.