Home2 Suites by Hilton Baton Rouge

This hotel offers a practical and often comfortable stay, particularly appealing to families and business travelers due to its spacious suites equipped with kitchenettes. Many guests appreciate the convenience of having a full-sized refrigerator, microwave, and dishes, which facilitates longer stays and self-catering. The property's location is frequently highlighted as a major advantage, placing guests near various amenities. While the hotel aims for a welcoming atmosphere, some guests advise verifying room conditions upon check-in and being prepared for potential noise from neighboring rooms or hallways. The overall experience is often described as suitable, though with notable inconsistencies in maintenance and service delivery.

Facilities & Amenities
The hotel provides a range of amenities designed to enhance guest convenience, though experiences can vary. The exercise room and fitness center are generally well-regarded, offering good equipment for workouts. Many rooms feature a kitchenette, complete with a full-sized refrigerator, microwave, dishwasher, and utensils, which is a significant draw for guests planning extended stays or preferring to prepare their own meals. An outdoor pool is available, described by some as nice, though a few guests noted it was smaller than expected or not open when anticipated. The air conditioning system receives mixed feedback, with some finding it effective and blowing cold, while others reported issues with it not cooling continually or being entirely non-functional.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Many guests praise the comfortable beds and spacious rooms, often describing them as clean and well-maintained. However, a significant number of reviews highlight persistent cleanliness issues, including sticky floors, hair in bathrooms, mold, dirty carpets, and unpleasant odors, sometimes described as animal or mildew smells. The bathrooms are a particular point of contention, with reports of discolored showers, poor drainage, broken fixtures, and a lack of privacy due to sliding barn doors that do not lock or close fully. Some rooms are noted as outdated or in need of maintenance, with cracked floors, rusted vents, and broken furniture. Noise levels are a recurring concern, with guests frequently reporting thin walls that allow sounds from neighboring rooms and hallways to be easily heard.

Dining & Food Quality
The complimentary breakfast receives varied feedback from guests. While many appreciate the convenience and the fact that it is offered, opinions on its quality and variety are divided. Some guests describe the breakfast as delicious, amazing, or having a nice selection, often highlighting the availability of fresh fruit. However, a substantial number of reviews mention cold food items, such as sausage and egg muffins, and a lack of options, with specific complaints about rubbery eggs or the absence of waffle batter. Coffee quality and the availability of milk are also occasionally mentioned. Despite these inconsistencies, the breakfast area is generally noted as well-kept, offering a comfortable and spacious seating environment.

Location & Accessibility
The hotel's location is consistently praised as a significant advantage, making it a popular choice for various travelers. It is described as central and convenient, offering easy access to a multitude of restaurants and shopping options, many within walking distance. Guests appreciate its proximity to major attractions, including the mall and the LSU campus, making it ideal for those attending events or exploring the area. For road trippers, the location is often cited as a great stopover point. While the general area is considered safe, some guests noted that parking can be tight or limited, and a few mentioned being charged for parking, despite the area appearing open for entry.

Staff & Service
The staff and service at the hotel elicit a wide range of responses. Many guests commend the friendly staff, describing them as helpful, accommodating, polite, and welcoming, contributing positively to their stay. Specific mentions include efficient check-in processes and staff willingness to assist with requests. However, a notable portion of reviews points to significant service inconsistencies, with some staff members described as rude, unhelpful, or unprofessional. Issues with key cards not working, difficulties with early check-in or late check-out requests, and problems with double charging or handling Hilton Honors benefits are frequently reported. Housekeeping also receives mixed feedback, with some guests praising cleanliness, while others report rooms not being cleaned daily, a lack of fresh towels, or staff entering rooms without proper notification.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant draw for guests traveling with animals, with some appreciating the available fields for dog walking. However, this policy occasionally contributes to concerns about animal odors within the hotel environment. A unique and recurring issue mentioned by several guests is a pervasive marijuana smell throughout the hotel, sometimes described as permeating into rooms and making the atmosphere hazy. Guests should also be aware that maid service is not provided daily, typically occurring only every fourth night, a policy some attribute to past health concerns. Furthermore, some guests have reported significant difficulties with Hilton Honors benefits, including issues with points reimbursement and the hotel's recognition of loyalty status.