Home2 Suites by Hilton Charleston West Ashley

The hotel is highly regarded for its spacious rooms and pet-friendly policy, making it a versatile choice for various travelers. Its signature feature is the inclusion of a full kitchenette in each suite, providing a home-away-from-home experience. Guests consistently highlight the hotel's exceptional cleanliness, the helpfulness of its staff, and the quality of the complimentary breakfast. This hotel is particularly well-suited for families due to the ample space and sofa beds, business travelers needing extended stay amenities, and pet owners who appreciate the welcoming environment for their companions. Sightseers also find it convenient for exploring the Charleston area. To enhance your stay, consider utilizing the in-room kitchen facilities for added convenience and be aware of the pet policy if you have allergies, as some guests noted pet odors.

Facilities & Amenities
Guests generally find the hotel's facilities well-maintained and convenient. The fitness center is available for workouts, though some noted issues with specific equipment like the cycle machine. An outdoor pool is present and appreciated by families, despite some comments about the water being cold during certain months. The hotel offers a laundry facility, although some guests experienced frustration with washers being out of service. Free Wi-Fi is available, with most finding it reliable, though a few reported lagging issues. Common areas, including the lobby and elevators, are consistently described as clean. While a fire pit is on-site, some guests mentioned it was not always operational, and it served as a designated smoking area. The presence of ice machines and vending machines adds to guest convenience.

Cleanliness & Room Comfort
The hotel receives widespread praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. The spacious rooms are a consistent highlight, often featuring a sofa group and a kitchenette equipped with a full-size refrigerator, microwave, dishwasher, and tableware. Most guests found the beds comfortable, ensuring a good night's sleep, though some reported mattresses being too soft or uncomfortable, occasionally causing back pain. Pillows received mixed feedback, with some finding them good and others requesting more or better quality. Bathrooms are generally large, with many appreciating the strong water pressure in the showers, though some noted minor issues with caulk. Noise levels are typically quiet, but occasional disturbances from hallway noise or late-night vacuuming were mentioned. A recurring concern for some guests was the presence of pet odors in rooms and common areas, despite the hotel's overall cleanliness.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, often described as good to excellent with a wide variety of options. Most guests appreciate the selection, which typically includes waffles (often made to order by staff), eggs, bacon, pastries, biscuits, cereals, yogurt, and coffee. Some unique offerings like buckwheat crepes and spinach and feta pastry were highlighted. However, some guests found the breakfast area to be disorganized, and certain hot items were reported as cold or dry. A few guests expressed disappointment with watered-down juice and occasional shortages of items like milk or fresh fruit. Despite these minor criticisms, the overall consensus is that the breakfast provides a substantial and satisfying start to the day, with the use of reusable crockery being a positive note for many.

Location & Accessibility
The hotel boasts a convenient location that is easily accessible and well-suited for exploring the wider Charleston area. It is situated right off major highways, making it a good base for reaching downtown Charleston, Folly Beach, the airport, and various universities and medical facilities. Guests appreciate its proximity to numerous restaurants and shopping facilities, including a grocery store nearby, and some noted a discount offered at a chain restaurant next door. While the hotel offers ample parking that is free and and well-lit, some guests found turning left out of the property onto the busy highway challenging, particularly during peak commute times, occasionally requiring a workaround through an adjacent parking lot with a traffic signal. Despite being near a busy road, the hotel itself is generally considered quiet, providing a peaceful retreat after a day of activities.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the welcoming demeanor of the front desk team, noting their efficiency during check-in and willingness to assist with requests, including late check-outs. The breakfast staff is frequently commended for their cheerful service and for making waffles to order. However, feedback on staff is mixed, with some guests reporting instances of unfriendliness or perceived rudeness from certain front desk individuals, particularly during check-out or when handling specific inquiries. Housekeeping service also received varied comments; while rooms are generally kept clean, some guests noted inconsistencies with daily room cleaning, with service often being by request or on a less frequent schedule, leading to occasional frustration regarding towel replenishment or room tidiness.

Additional Information
A significant and frequently mentioned aspect of the hotel is its pet-friendly policy, allowing guests to bring their dogs for a fee. While many pet owners appreciate this amenity, some non-pet-owning guests, and even some pet owners, noted concerns about pervasive wet dog smells in rooms and common areas, suggesting a need for more designated pet-free rooms or improved odor management. Housekeeping frequency is a point of mixed feedback, with some guests expecting daily service but finding it offered only every few days or by request, leading to occasional issues with linen replenishment. The hotel provides kitchenettes in rooms, and while hot plates are available, some guests found them inadequate for certain cooking needs. Guests also noted issues with TV streaming services and occasional elevator malfunctions.