Home2 Suites by Hilton Durham Chapel Hill

The hotel's signature feature is its spacious, well-equipped rooms with kitchenettes, making it an excellent choice for long-term stays and medical visitors to nearby Duke and UNC. It also caters well to families and pet owners, though some pet-related cleanliness issues are noted. Guests consistently praise the generally clean environment and the friendly, helpful staff. A key tip for future guests is to confirm all fees, especially for parking, and to inspect the room upon arrival for any maintenance or cleanliness concerns.

Facilities & Amenities
The hotel offers a range of convenient facilities for guests, including complimentary laundry facilities which are highly appreciated, and a fitness center equipped with various machines, including a Peloton. While an outdoor pool is available, some guests were disappointed by its seasonal availability not being clearly advertised. Rooms are well-appointed with a full-size fridge, freezer, microwave, coffee machine, and dishes, with cook burners available upon request for longer stays. However, some guests reported issues with Wi-Fi connectivity, non-functioning outlets, and broken gym equipment like ellipticals and treadmills. The property also features Tesla charging stations and is close to a UPS store.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, modern, and spacious, with comfortable beds ensuring a restful stay. Many appreciate the well-appointed nature of the rooms, including temperature control. However, feedback on cleanliness and room comfort is mixed for some aspects. Recurring issues include dirty or stained sofas and carpets, which some guests found off-putting, particularly in pet-friendly rooms where pet odor and dog hair were noted. Some rooms also had large gaps under doors leading to noise and light intrusion, and occasional reports of saggy mattresses, broken blinds, or non-functioning AC units that were also loud.

Dining & Food Quality
The hotel offers a complimentary breakfast, which receives varied feedback. Most guests appreciate the convenience and the presence of items like hot meat patties, eggs, waffles, cereals, and baked items. Some find the breakfast variety to be good, including breakfast sandwiches, omelets, and hashbrowns. However, a significant number of reviews indicate dissatisfaction with the food quality, describing it as substandard, cold, or not replenished enough. Issues such as a small selection, lack of fresh fruit (often only Granny Smith apples), and coffee running out were frequently mentioned. The breakfast area itself is sometimes described as congested or dirty, with overflowing trash and uncleaned tables.

Location & Accessibility
The hotel boasts a convenient location, making it ideal for visitors to Duke University and UNC, and providing easy access to the surrounding areas of Durham and Chapel Hill. Guests appreciate its proximity to attractions, including various restaurants and shopping centers, with some options even within walking distance in the same complex. Major roads like I40 are easily accessible, and nearby amenities include Walmart and Target. However, a significant point of contention is parking. While available, guests frequently report unexpected parking fees and limited parking space, especially during peak hours, sometimes leading to difficulty finding a spot.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlight the welcoming and accommodating nature of the front desk team, noting their willingness to assist with requests and provide information. The check-in process is often described as quick and expedient. Housekeeping is also commended for keeping rooms clean and well-maintained. However, there are isolated reports of unprofessional or rude staff behavior, and some guests experienced issues with housekeeping not being provided daily or staff not being responsive to specific needs like Wi-Fi problems or room issues.

Additional Information
The hotel operates with a pet-friendly policy, which is a significant draw for many guests traveling with animals, though some reviews mention challenges with pet-related cleanliness and odors. A recurring and notable concern for guests is the imposition of unexpected parking fees and an additional, unexplained "reclamation fee" upon check-out, which was not always disclosed upfront. Guests should also be aware of potential security concerns in the parking lot, as some reported car break-ins and a lack of security cameras. Other miscellaneous issues include Wi-Fi connectivity problems and a master key policy that raised security concerns for some guests.