Home2 Suites by Hilton Hasbrouck Heights

This hotel is highly regarded for its spacious rooms and fully equipped kitchenettes, a signature feature that makes it particularly appealing for families and long-term guests seeking a home-away-from-home experience. Its convenient location near major attractions also makes it an excellent choice for event-goers and travelers looking for a more affordable alternative to staying directly in New York City. Guests consistently praise the hotel's overall cleanliness, the friendly and helpful staff, and the complimentary breakfast. To ensure a comfortable stay, especially for those sensitive to noise, it is advisable to request a room on a higher floor or consider bringing a white noise machine, as some rooms can experience highway and airport sounds. Additionally, guests traveling with pets should clarify all associated fees upon booking.

Facilities & Amenities
The hotel's spacious rooms are a significant highlight, featuring fully stocked kitchenettes that include a full-size refrigerator, dishwasher, microwave, and all necessary cooking utensils and cleaning products. This setup is highly appreciated by guests for its convenience and utility, especially for extended stays. The property also offers laundry facilities on-site, adding to the self-sufficiency of the accommodations. While the hotel provides free Wi-Fi and a fitness center, many guests expressed disappointment that there is no swimming pool, a feature they had anticipated or desired, particularly for families. The availability of ample electrical outlets throughout the rooms is also noted as a modern convenience.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, noting that both the rooms and public areas are immaculate and well-maintained, often described as smelling fresh. The spacious rooms are a recurring positive, providing ample space for relaxation and movement, with many offering separate living areas. Feedback on bed comfort is generally positive, with guests reporting comfortable beds and quality linens, though a few found mattresses to be too soft or lumpy. Noise levels present mixed feedback; while some rooms are quiet, others facing the highway or airport experience considerable street noise, train noise, and airport noise, impacting sleep for some. The bathrooms are typically clean and well-appointed, though some guests reported issues with weak water pressure or lukewarm water in the showers, and a few experienced significant problems with a lack of hot water.

Dining & Food Quality
The complimentary breakfast receives mixed but generally positive feedback. Many guests appreciate the convenience and variety of options available, describing it as ample and a good start to the day. However, some found the breakfast variety to be limited and repetitive, especially for longer stays, noting a lack of plain meat options or dairy-free alternatives. Specific items like waffles and prepared egg sandwiches are mentioned, though some found the quality inconsistent. The coffee is also a point of mixed opinion, with some finding it good and others describing it as subpar. The breakfast area itself can become crowded, with some guests noting challenges navigating the space due to limited seating.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy access to popular attractions such as the American Dream Mall and MetLife Stadium. It also serves as a convenient base for those visiting New York City, with guests noting that commuting to the city is manageable, especially during off-peak hours. The surrounding area provides practical amenities, including various fast food options and a nearby Walmart. However, the hotel's proximity to a busy highway and the Teterboro Airport means that some guests experience considerable noise from traffic and planes. Despite this, the hotel offers ample free parking, which is a highly valued amenity for guests traveling by car, and the parking area is generally perceived as safe and well-lit.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their welcoming demeanor and willingness to go above and beyond, such as assisting with local information, accommodating room upgrade requests, and promptly addressing maintenance issues. The check-in and check-out processes are described as easy, quick, and seamless, with digital options adding to the convenience. Housekeeping is generally commended for maintaining clean rooms, though one guest reported an intrusive experience. While the vast majority of feedback on service is overwhelmingly positive, a few isolated incidents of less helpful or unprofessional front desk interactions were noted, but these appear to be exceptions to the otherwise excellent service.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant draw for guests traveling with animals, and provides suitable walking areas nearby. However, some guests expressed frustration regarding the additional pet fees, which were sometimes undisclosed or higher than anticipated upon booking. A notable concern for some guests was the occurrence of false fire alarms, which caused significant disruption and a perceived lack of urgency in resolution. The hotel is often recommended for long-term stays due to its comfortable and well-equipped rooms. While the hotel aims to provide consistent service, some guests noted issues with the application of rewards program benefits, specifically regarding early check-in and late check-out requests.