Home2 Suites by Hilton Kingston

The hotel stands out for its spacious suites with full kitchenettes, offering a home-like environment that is particularly appealing for longer stays. Guests consistently highlight the hotel's overall cleanliness, the friendly and accommodating staff, and the presence of an excellent pool. The ample free parking is also a significant convenience. This hotel is an ideal choice for families seeking comfortable, well-equipped accommodations, extended stay guests who benefit from the in-room kitchen facilities, and business travelers looking for a functional and relaxing base. Couples also find it suitable for a comfortable getaway, and it is notably pet-friendly. To enhance your experience, consider requesting a room away from the elevators or high-traffic areas for a quieter stay, and be prepared for potential breakfast crowds during peak times.

Facilities & Amenities
Guests frequently praise the hotel's pool, describing it as amazing, well-maintained, and heated, providing a great recreational option for all ages. The fitness center is also highly regarded, equipped with excellent machinery and kept very clean, allowing guests to maintain their routines. A standout feature is the kitchenette in each suite, which includes a full-size refrigerator, dishwasher, microwave, and often a cooktop available upon request, along with dishes and utensils, making extended stays very convenient. The hotel offers free Wi-Fi throughout the property, ensuring connectivity. While most guests appreciate the facilities, some noted that the elevators could be slow or had issues with their indicator lights. The parking area is ample and well-lit, though a few guests mentioned minor potholes. Additionally, in-house laundry facilities are available, and some rooms offer access to a BBQ.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms as pristine, spotless, and well-maintained. The spacious rooms are frequently highlighted, offering a modern and well-equipped environment, often with a studio setup that includes a comfortable sofa and a desk. Guests consistently commend the comfortable beds and high-quality linens, ensuring a restful sleep. The bathrooms are often described as spacious with excellent shower pressure, though some found them to be on the smaller side or noted issues like a broken toilet handle or a door that doesn't close properly. While many found the rooms quiet, a recurring concern is noise transfer from hallways, particularly from children, and occasional train noise or road noise. Some isolated reports mentioned minor cleanliness issues like hairs in sheets or food on dishes, and a few noted a weird smell or poor ventilation in their rooms.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, often described as good, top-notch, and offering a decent selection of warm foods, including a popular waffle maker and options for DIY breakfast sandwiches with items like turkey bacon. However, feedback on breakfast is mixed; some guests found the coffee tasteless or the eggs rubbery, and many experienced long lines and crowding, with food items occasionally running out, especially during peak times. The breakfast area can become congested, and some felt the overall selection was basic or lacked variety, with limited protein options. In contrast, the onsite restaurant, The Cannery, receives overwhelmingly positive reviews for its excellent food quality and atmosphere, with guests praising specific dishes like steak, crab cakes, and bruschetta.

Location & Accessibility
The hotel's location is generally considered convenient, providing easy access to various amenities and attractions, particularly by car. It is situated close to the train station and within a short drive, typically around ten minutes, to downtown Kingston and Queen's University. Guests appreciate its proximity to essential services like grocery stores, pharmacies, and quick meal options. The hotel offers ample free parking, which is well-lit and a significant advantage for travelers. While the location is praised for its accessibility, some guests noted that it is on a noisy road and that train traffic behind the hotel can be a source of noise, particularly at night. A few reviews also mentioned an abandoned building across the road, though this did not deter most from finding the area safe and convenient.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Many guests highlighted the welcoming and accommodating nature of the front desk team, who are often described as efficient and professional. The check-in and check-out processes are frequently noted as seamless, quick, and easy. Staff members are commended for their willingness to go above and beyond, assisting with various requests and showing empathy, particularly during challenging family situations. While the vast majority of feedback is positive, a few isolated comments mentioned minor issues with staff interaction, such as a receptionist talking over a guest or a general feeling of staff being less helpful in specific instances. Overall, the commitment to providing excellent customer service is a recurring theme.

Additional Information
The hotel is a recently renovated property, giving it a new and modern feel that guests frequently appreciate, often noting the significant improvements from its previous incarnation. It maintains a pet-friendly policy, warmly welcoming dogs, though guests should be aware of an associated fee and that finding suitable outdoor potty areas nearby can sometimes be challenging. The hotel is conveniently connected to a sister property, the DoubleTree, and shares staff, which can be beneficial for guests seeking additional amenities or services. Many guests found the hotel accommodating for early check-ins and late check-outs when requested, highlighting the staff's flexibility. While the rooms are generally well-appointed, some guests noted that the shower water takes a long time to heat up or does not get hot enough, which can be an inconvenience. The hotel also offers rewards program benefits for loyal members, adding value to their stay.