Home2 Suites by Hilton Queensbury Lake George

The hotel stands out for its spacious suites equipped with full kitchenettes, offering a home-like environment that is particularly appealing for families and long-term stays. Its pet-friendly policy also makes it a favored choice for travelers with pets, who appreciate the welcoming atmosphere. Guests consistently highlight the overall cleanliness of the property and the attentive service provided by the staff, contributing to a positive experience. The hotel's modern design and comfortable accommodations make it a suitable base for various traveler types, including business travelers seeking convenience and sightseers exploring the nearby attractions. To ensure a restful stay, it is advisable to request a room away from the highway to minimize potential noise, and guests should confirm their room type upon check-in to avoid any discrepancies, as some have reported issues with room assignments.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort and convenience. The indoor pool is a popular feature, often described as clean and warm, though some guests reported issues with chlorine levels or water temperature at times. A well-equipped fitness center is available, with some reviews specifically mentioning the presence of a Peloton bike, catering to guests' exercise needs. For quick purchases, a market stocked with snacks and essentials is on-site, noted for its reasonable pricing. Guests also appreciate the availability of laundry facilities, which are convenient for longer stays. Outdoor amenities include BBQ grills and a fire pit, providing pleasant spaces for relaxation and socializing. The free Wi-Fi is generally reliable, ensuring guests can stay connected.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is generally positive, with many guests praising the spotless rooms and common areas. However, some reviews noted inconsistencies, citing instances of dirty floors, stained bedding, or unclean dishes in the kitchenette upon arrival. The spacious rooms are a consistent highlight, providing ample space for families and extended stays. Bed comfort received mixed reviews; while many found the beds comfortable, some described them as too firm or springy, leading to discomfort. Noise levels can be a concern, particularly for rooms facing the highway, where road noise from trucks was frequently mentioned. Some guests also reported thin walls, leading to audible noise from neighboring rooms. In-room amenities like the full-size refrigerator, dishwasher, and coffee maker are appreciated, though some found the provided towels and toiletries to be insufficient. Issues with temperature control and peeling wallpaper in bathrooms were also occasionally noted.

Dining & Food Quality
The complimentary breakfast is a significant draw for guests, offering a variety of options to start the day. Many reviews highlight the quality and freshness of the food, with popular items including hot options like egg and cheese omelets or sausage patties, as well as waffles with various toppings. Fresh fruit, cereals, and yogurt are also typically available. The coffee provided is generally considered good for a hotel chain, though some guests noted that hot beverages or food items occasionally ran out, especially during busy periods, requiring staff to replenish them. The breakfast area is often described as clean and well-maintained, contributing to a pleasant dining experience. While there are no mentions of in-room dining or dedicated hotel restaurants, guests appreciate the convenience of the breakfast service and the proximity to various nearby restaurants for other meals.

Location & Accessibility
The hotel's location and accessibility are highly praised, offering convenient access to major transportation routes and local attractions. Situated right off Highway I-87, it provides easy travel to popular destinations like Lake George and Saratoga. Guests appreciate its proximity to various shopping centers, including a mall and a large retail store, making it convenient for any needs. A variety of restaurants are also located nearby, including a diner within walking distance, offering diverse dining options. The hotel provides ample free parking, which is a significant advantage for guests traveling by car. While the location offers great convenience, some guests noted that rooms facing the highway can experience considerable road noise, particularly from trucks, which might impact sleep quality for light sleepers.

Staff & Service
The staff and service at the hotel generally receive high commendation from guests. Many reviews highlight the friendly staff and their helpfulness, often going above and beyond to assist with requests and resolve issues. The check-in process is typically described as quick and efficient. Guests appreciate the attentive service from front desk personnel and those working in the breakfast area. However, some guests reported less satisfactory experiences, particularly concerning complex issues like room assignment errors or refund requests, where communication and resolution were sometimes challenging. While housekeeping is generally praised for maintaining cleanliness, a few guests noted inconsistencies, such as rooms not being serviced daily or delays in fulfilling requests for extra towels. The pet-friendly service is consistently mentioned as a positive aspect, with staff often showing affection towards guest animals.

Additional Information
Several additional details contribute to the overall guest experience. The hotel maintains a pet-friendly policy, which is a significant draw for many travelers, though some noted that barking dogs on the same floor could occasionally disrupt sleep. There were instances of confusion regarding the hotel's pool party policy, leading to disappointment for some guests who had planned events based on prior information. Issues with elevator functionality were reported by a few guests, with one or both elevators being out of service during their stay, causing inconvenience, especially for those on higher floors with luggage. The hotel is often recommended for long-term stays due to its spacious suites and amenities. Guests who are members of the rewards program often appreciate the benefits received, though some reported issues with points or credits not being applied correctly.