Home2 Suites by Hilton Reno

This hotel is highly regarded for its spacious rooms and the convenience of a full kitchenette, making it a standout choice for extended stays and those seeking a home-like environment. Its prime location near shopping and dining is a significant draw, appealing to both families attending local events and business travelers seeking practical amenities. Many guests appreciate the consistent cleanliness and the generally friendly demeanor of the staff. For travelers with pets, the hotel offers accommodating policies. To ensure a comfortable stay, guests might consider requesting a room away from the freeway to minimize noise and be aware of the unique bathroom door design.

Facilities & Amenities
The hotel offers well-appointed kitchenettes in every room, featuring a full-size refrigerator, dishwasher, microwave, and dining area, which guests find incredibly useful for preparing meals. While a stove is not standard, an induction burner can be requested. The indoor pool is a popular amenity, especially for families, though some guests noted it can be small, loud, or occasionally closed for maintenance. A well-equipped fitness center and convenient laundry facilities are also available, with the laundry room often located near the gym. Guests also benefit from free Wi-Fi, though some found the speed to be slow. An on-site pantry offers snacks and beverages, and an EV charging station is available for electric vehicles.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, describing rooms as spotless and well-maintained. The beds generally receive positive remarks for comfort, contributing to a restful sleep. However, a recurring point of feedback concerns the barn-style bathroom door, which many guests found to offer insufficient privacy due to gaps and a lack of a locking mechanism. Noise can be an issue, with reports of significant street noise from the nearby freeway and sounds from adjacent rooms or floors, indicating that walls and floors may be thin. Some guests also experienced issues with the air conditioning units being loud or not functioning optimally, and occasional maintenance concerns like leaking sinks or loose fixtures were noted.

Dining & Food Quality
The complimentary breakfast is a major highlight for many guests, often described as "awesome" and offering a "wide variety" of options. Selections typically include omelets, breakfast sandwiches, oatmeal with various toppings, a waffle maker, fresh fruit, breads, and cereals. Many appreciate the convenience and quality of the food, noting it provides a great start to the day. Additionally, a 24/7 coffee and tea station is available in the lobby, which is a welcome amenity. While most feedback on breakfast is positive, some guests found the hot food to be cold or the eggs overcooked, and a few mentioned staff handling food without gloves.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it easily accessible to various points of interest. It is situated very close to a major mall, numerous stores, and a wide selection of restaurants, many within walking distance. Its proximity to the airport is also a significant advantage for travelers, with short travel times. Guests appreciate the easy access to freeways, simplifying travel around the area. Parking is generally described as plentiful and convenient. While the location is praised for its accessibility, some guests noted that the area can experience loud street noise due, in part, to traffic.

Staff & Service
The majority of guests praise the hotel's staff for being friendly, helpful, and welcoming, often going above and beyond to assist with requests. The check-in process is frequently described as smooth and efficient. However, feedback on service consistency is mixed; some guests reported long waits at the front desk, unattended counters, or unhelpful interactions, particularly during night shifts. A significant number of reviews highlight issues with housekeeping, with many guests stating that rooms were not cleaned during their stay, or that they had to request towels multiple times, sometimes with long delays. There were also recurring complaints about a lack of hot water in rooms and general unresponsiveness from management regarding issues.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant benefit for guests traveling with animals, though some found the associated fee to be high. For those with electric vehicles, an EV charging station is conveniently located on-site. Guests should be aware that the hotel does not offer an airport shuttle, requiring alternative transportation like ride-sharing services. The property also features outdoor BBQ grills near the pool area, providing an additional amenity for guests. Some guests reported encountering unpleasant odors, such as the smell of smoke, in the corridors.