Home2 Suites by Hilton Salt Lake City-East

The hotel offers a notable feature with its spacious rooms equipped with kitchenettes, providing a convenient and comfortable stay for guests. This makes it particularly well-suited for families seeking self-catering options, business travelers on extended stays, and pet owners due to its accommodating policies. Many guests appreciate the overall comfort and size of the accommodations, finding them ideal for longer visits or those needing extra space. However, feedback on cleanliness is notably mixed, with some praising the rooms as very clean while others report significant issues. Similarly, the complimentary breakfast receives varied reviews, ranging from "yummy" to "disappointing." A consistent point of concern is the limited parking, often requiring guests to seek alternative spots. To enhance your experience, it is advisable to confirm room cleanliness upon arrival and be prepared for potential parking challenges, especially during busy periods. For skiers and outdoor enthusiasts, its proximity to various resorts is a significant advantage.

Facilities & Amenities
The hotel offers a range of facilities for guest use, though experiences can vary. The indoor pool is a popular amenity, especially for children, who often spend extended periods enjoying it, though some guests noted a lack of towels in the area. A hot tub is also available, but some reviews mention concerns about its cleanliness or functionality. For those looking to stay active, a fitness center is provided, equipped with various machines, including a Peloton bike, though some found the equipment to be older or noted issues with cleanliness. A significant point of frustration for many guests is the availability of EV charging stations, which are frequently occupied by non-electric vehicles, leading to inconvenience. Free Wi-Fi is offered, but its reliability and signal strength can be inconsistent. Additionally, guests can utilize a coin-operated laundry room and enjoy the outdoor fire pit. However, the elevator has been described by some as noisy or shaky.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly varied among guests. While some describe their rooms as clean and comfortable, others report significant issues, including stained furniture, dirty carpets, uncleaned bathrooms, and even hairs or blood stains on linens. Some guests found the bedding to be worn or inadequate, though many praised the comfortable beds for a restful sleep, with some noting them as soft and others as firm. The kitchenette is a highly valued amenity, featuring a full-sized refrigerator, microwave, dishwasher, and utensils, allowing for meal preparation. However, some appliances like the toaster or coffee maker occasionally had issues. Room maintenance is also a recurring theme, with reports of broken trim, loose bathroom tiles, and AC units that are noisy or ineffective. Noise levels are mixed; some rooms are described as quiet, while others experience considerable disturbance from hallway noise, slamming doors, or street noise.

Dining & Food Quality
The complimentary breakfast at the hotel receives highly mixed reviews from guests. Many describe it as good, yummy, or even amazing, appreciating the convenience and variety of options such as waffles, premade breakfast sandwiches, omelettes, oatmeal, and fresh fruits. However, a significant number of guests found the food quality to be disappointing, describing items as gross, subpar, or not fresh, with some noting that hot items were often lukewarm or not replenished adequately. The coffee is frequently criticized for being weak or lacking flavor. A major concern for many is the cleanliness of the breakfast area, with reports of it being filthy, dirty, dusty, and grimy, including soiled serving utensils and surfaces. While some staff members working in the breakfast area are praised for their helpfulness, others are described as unprofessional or inattentive, contributing to a less than ideal dining experience.

Location & Accessibility
The hotel's location is generally considered convenient, offering easy access to I-80 and being a short drive to the University of Utah and Huntsman Cancer Hospital, making it suitable for those with medical appointments or university visits. It also serves as a good base for skiing enthusiasts, with various resorts like Park City being easily accessible. A notable convenience is its proximity to a Walmart, a coffee shop, and a gas station, providing quick access to necessities. However, the parking situation is a consistent point of frustration for many guests, often described as limited, rough, or atrocious, frequently requiring guests to park in the adjacent Walmart lot, especially during peak hours. Some guests express concerns about the safety of the immediate surrounding area, particularly behind the Walmart, while others found the location to be safe. Accessibility for guests with mobility issues received mixed feedback, with some ADA rooms not meeting expectations.

Staff & Service
Guest feedback on staff and service is notably polarized. Many guests praise the staff as friendly, attentive, helpful, and accommodating, highlighting positive interactions during check-in and with specific individuals who went "above and beyond." These positive experiences often mention quick resolutions to issues and a welcoming demeanor. However, a significant number of reviews report highly negative encounters, describing some staff members, particularly evening and certain breakfast attendants, as unprofessional, rude, standoffish, or disengaged, often seen on their phones and not acknowledging guests. The check-in process is sometimes described as terribly long or problematic, with reservations not easily found. Housekeeping service is a major point of contention; while some rooms are cleaned, many guests report rooms not being cleaned as scheduled, a lack of fresh towels or linens, and even aggressive behavior from cleaning staff when confronted about room conditions.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by many guests traveling with animals, with some noting the provision of doggy bags and dog treats. However, some reviews indicate challenges in finding suitable outdoor areas for pets. Guests who are members of the rewards program occasionally report issues with their benefits not being recognized or honored. The overall condition of the property is a recurring theme, with many guests suggesting the hotel needs updating and appears worn and dated in various areas, including carpets and furniture. Some guests have experienced issues with overbooking, leading to room changes or initial difficulties upon arrival. There are also reports of unexpected or unusual charges appearing on credit cards. Additionally, some guests have noted a persistent unpleasant smell in the hallways and expressed discomfort with the content displayed on the lobby television.