HomeTowne Studios Denver - Glendale/ Cherry Creek

The hotel's most notable characteristic is its affordability, often highlighted as the sole positive aspect by guests seeking budget-friendly accommodation. Its location is also frequently praised for its convenience to local areas and proximity to shopping centers. However, these benefits are consistently overshadowed by widespread concerns regarding the property's overall condition and the guest experience. The hotel appears to cater primarily to budget-conscious travelers or individuals in transitional living situations who prioritize low cost above all else, as many reviews indicate long-term stays. Guests consistently report a significant lack of cleanliness and general upkeep throughout the property. To mitigate potential disappointment, it is advisable to thoroughly inspect your assigned room immediately upon arrival and manage expectations regarding the availability and functionality of amenities, as the hotel's primary appeal is its low price point.

Facilities & Amenities
Guests frequently report issues with the hotel's facilities and amenities, indicating a general state of disrepair. While some rooms are equipped with a kitchenette including a refrigerator, microwave, and stove, many guests found these appliances to be non-functional or in poor condition. The Wi-Fi service is a common point of frustration, with numerous reports of it being unreliable or completely non-functional, making it difficult for guests to stay connected. The laundry facilities are also frequently noted as being out of order, causing inconvenience for those on longer stays. Furthermore, the elevator is often reported as broken, forcing guests to use dirty and poorly lit stairwells, which can be particularly challenging for those with luggage or mobility issues. The overall impression is that these amenities are either unavailable or not maintained to a satisfactory standard.

Cleanliness & Room Comfort
The most pervasive and critical feedback concerns the hotel's cleanliness and room comfort, which guests describe as severely lacking. Rooms are frequently reported as dirty, with visible stains on beds and walls, sticky floors, and general grime. Many guests found unsanitary marks, and some even reported bugs or mold in their rooms. The beds are often described as uncomfortable, with thin or missing blankets, and some guests resorted to using their own sleeping bags or covering the beds with trash bags due to the unsanitary conditions. Issues with noise levels from other guests or the surrounding area are also common, disrupting sleep. Furthermore, rooms often have holes in the walls, damaged furniture, non-working heaters, and leaking showers or toilets, indicating a significant lack of maintenance and basic upkeep.

Location & Accessibility
The hotel's location is consistently cited as one of its few advantages, being conveniently situated near shopping centers, grocery stores, and with good accessibility to the wider city area. Guests appreciate its proximity to various amenities and its general convenience for exploring the region. However, the immediate surroundings of the property often raise concerns. Many reviews mention the presence of transient populations in the parking lot and stairwells, leading to a perceived lack of safety and an accumulation of trash around the premises. While the location itself is beneficial, the atmosphere directly outside the hotel can be unsettling for some guests, impacting their overall sense of security and comfort during their stay.

Staff & Service
Feedback regarding the staff and service is notably mixed, though many guests report negative experiences. While some individual staff members, particularly at the front desk, are occasionally praised for being friendly and helpful, a significant number of reviews describe staff as rude, unprofessional, and unhelpful, especially when addressing guest complaints or issues. The check-in process can be problematic, with reports of long waits, overbooking, and key cards frequently failing, requiring multiple trips to the front desk. Housekeeping service is almost universally criticized, with guests stating rooms are not cleaned regularly, if at all, during their stay, and some even reported staff entering rooms without notice. Overall, the consistency and quality of service appear to be a major area of concern for many visitors.

Additional Information
Guests frequently encounter issues with the hotel's deposit policy, with many reporting difficulties or outright failure to receive their refundable deposits back, leading to frustration and financial inconvenience. The hotel's key card system is a recurring problem, with cards often malfunctioning, requiring frequent re-activation and causing significant delays and security concerns for guests trying to access their rooms. There are also mentions of the hotel's no-cash policy, requiring card-only payments, which can be an unexpected hurdle for some. Furthermore, the property appears to have a significant number of long-term residents, which contributes to the overall atmosphere and can sometimes lead to issues with noise or shared facility usage. The hotel's general upkeep is a consistent theme, with guests noting a pervasive sense of neglect and disrepair throughout the property.