Homewood Suites by Hilton Ann Arbor

The hotel is consistently praised for its spacious, modern rooms featuring full kitchens, which many guests find makes their stay feel like a comfortable home away from home. This makes it an excellent choice for families seeking ample space and convenience, business travelers on extended stays, and visitors to the University of Michigan or those attending sporting events due to its convenient location. Guests frequently highlight the hotel's newness, beautiful design, and overall pristine condition. To enhance your experience, consider utilizing the convenient underground parking, which is a significant amenity, especially during inclement weather. Additionally, for longer visits, it is advisable to proactively confirm the room cleaning schedule upon arrival, as some guests have noted inconsistencies in housekeeping frequency.

Facilities & Amenities
Guests generally appreciate the hotel's range of facilities and amenities. The fitness center is frequently mentioned as well-equipped, offering a good variety of machines including treadmills, ellipticals, spin bikes, and weights, though some noted a lack of sanitizing wipes. A pool is available, described as sizable, but some guests reported it was not heated and had cleanliness issues, including strong chemical smells. The underground parking garage is a significant highlight, providing easy access and ample space, including numerous EV charging stations. While most rooms feature a full kitchen, some guests noted a lack of basic utensils. The hotel also offers free Wi-Fi and a laundry service, which is a convenient addition for longer stays. Some minor inconveniences included the absence of vending machines and ice machines on all floors.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests commend the rooms for being spacious, modern, and generally clean upon arrival, with comfortable beds and attractive furnishings. However, a significant number of reviews detail issues such as dirty floors, stained carpets, hair in showers and on walls, mold in bathrooms, and filthy couches. Some accessible rooms experienced shower water pooling outside the shower area due to design flaws or missing grout. Noise can also be an issue, with some guests reporting thin walls allowing sound from neighboring rooms, or noisy refrigerators and kitchen chairs impacting sleep. In-room amenities like shampoo and conditioner were sometimes found to be watered down or empty, and some rooms lacked sufficient towels or basic utensils.

Dining & Food Quality
The hotel offers a complimentary breakfast that receives varied feedback. Most guests describe it as good, with a decent variety of options, including hot items like waffles and hash browns, and some unique choices like overnight oats. However, some found the breakfast to be average or even poor, citing issues with food replenishment, items being picked up before closing time, or specific dishes like pre-salted eggs. The coffee is generally well-regarded. In addition to breakfast, the hotel hosts an evening reception on certain days, which has been praised for offering complimentary food, such as pizza, along with beverages. While the dining experience is convenient, guests are advised to manage expectations regarding consistency and specific food quality.

Location & Accessibility
The hotel's location is a major advantage for many guests, particularly those visiting the University of Michigan campus, attending sporting events, or needing proximity to the U of M hospital. It is described as being in a great location for easy access to downtown Ann Arbor and other local attractions. While some guests found the immediate surrounding area to be less appealing or a bit removed from campus, the hotel itself is considered well-placed for convenience. Parking is widely available, with a notable underground garage that offers covered and secure options, which is a significant benefit. However, some guests mentioned the need for a car or ride-sharing services like Uber to reach certain destinations, as dining and shopping options within immediate walking distance are limited.

Staff & Service
Feedback on staff and service is highly polarized. Many guests praise the staff as friendly, helpful, attentive, and professional, highlighting positive interactions with front desk personnel and breakfast attendants who went above and beyond. Specific mentions include quick check-in processes and staff willingness to accommodate requests like late check-out extensions. However, a significant number of reviews report negative experiences, including unprofessional and rude staff, particularly managers who were perceived as unaccommodating or dismissive of guest concerns. Issues with housekeeping frequency and quality are a recurring complaint, with many guests reporting rooms not being serviced for multiple days, or having to request basic amenities like towels and trash removal.

Additional Information
Several important details emerged from guest reviews that do not fit into other categories. The hotel is relatively new, with many guests noting its modern design and fresh feel. A recurring point of contention is the room cleaning policy, which some guests found inconsistent or insufficient, leading to rooms not being serviced for several days. For loyalty program members, particularly those with higher tiers, there were instances where expected benefits were not acknowledged or provided, leading to disappointment. The hotel offers a pet-friendly policy, which is appreciated by guests traveling with animals. Some rooms feature sleeper sofas, but guests should verify if the sofa pulls out into a bed, as some do not. Additionally, some guests noted issues with soundproofing, particularly regarding noise from adjacent rooms or the street, and inconsistent water pressure and temperature in showers.