Homewood Suites by Hilton Atlantic City/Egg Harbor Township

This hotel is characterized by its spacious suites equipped with kitchenettes, making it a suitable option for extended stays and families seeking self-sufficiency. While the staff consistently receives high praise for their exceptional friendliness and helpfulness, the hotel's overall dated and run-down condition is a significant and recurring concern among guests. This particularly impacts the functionality of the elevators and the general state of cleanliness in common areas and rooms. Guests who prioritize a welcoming service experience and the convenience of in-room amenities might find value, but those expecting modern facilities and pristine upkeep should manage their expectations. To enhance your stay, it is advisable to confirm the operational status of key facilities upon arrival and consider requesting a room that has been recently maintained.

Facilities & Amenities
The hotel's facilities present a mixed experience for guests. A major point of contention is the elevators, with numerous reports of only one being operational or requiring staff assistance, leading to considerable delays and inconvenience. The pool is frequently described as small, often crowded, or even out of service, disappointing guests hoping for a swim. A fitness center is available and generally maintained. Many rooms feature well-equipped kitchenettes with full refrigerators and dishwashers, which are highly valued for longer stays. However, some guests noted issues with non-working ice makers and found the laundry facilities to be expensive or inconvenient to use, requiring specific apps.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly varied, with many guests expressing significant disappointment. While some found their rooms adequately clean and appreciated the spacious layout and comfortable beds, a substantial number reported issues such as stained carpets, torn curtains, worn and dirty furniture (especially couches), and peeling wallpaper, indicating a need for extensive renovation. Specific in-room problems included clogged bathroom sinks, inconsistent hot water temperature, and non-working televisions. Noise levels from adjacent rooms or hallways, particularly from children, were frequently mentioned as disruptive, impacting guests' ability to rest. Unpleasant odors, including mildew or urine, were also reported in some rooms and common areas.

Dining & Food Quality
The hotel's complimentary breakfast is a consistent highlight for many guests, often praised for its variety and delicious offerings, including hot food options. Guests appreciate that the menu sometimes changes daily, providing a fresh experience. However, some reviews indicate that food items can run out quickly, especially during busy periods, and a few guests found the overall quality to be substandard, citing issues with certain items like eggs or juice. The breakfast staff generally receives positive comments for their hard work and attentiveness in managing the dining area. Additionally, some guests noted the availability of a "meet and greet" or dinner service on select evenings, adding value to their stay.

Location & Accessibility
The hotel's location is widely regarded as a significant advantage, offering convenient access to a variety of restaurants, shops, and major roadways. Its proximity to Atlantic City makes it a practical choice for those visiting the area without staying directly on the boardwalk. Guests appreciate being near essential amenities such as a grocery store and popular fast-food establishments. Parking is available on-site, and while some found it sufficient, others noted it could be sparse at times. Overall, the hotel's placement is a strong positive, making it easy for guests to navigate the surrounding area and access local attractions.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, standing out as a major strength. Guests frequently commend their friendliness, helpfulness, and attentiveness, highlighting their efforts to ensure a pleasant stay despite other hotel shortcomings. Interactions with front desk staff, housekeeping, and breakfast service are often described as exceptional. Guests appreciate the quick check-in process and the staff's willingness to address concerns and accommodate requests. Many reviews specifically mention the staff going above and beyond, creating a welcoming and supportive environment that significantly enhances the guest experience.

Additional Information
The hotel is notably pet-friendly, a feature highly valued by guests traveling with animals, with some reviews mentioning thoughtful provisions like dog treats and waste bags. However, some guests expressed concerns about the pet policy impacting those with allergies, as pets are allowed in all rooms. The hotel offers 24-hour services, including a gym, which is appreciated for convenience. Guests on extended stays found the hotel particularly suitable, with some residing for several months. There were mentions of a rewards program and its associated benefits, though some guests found certain additional charges, such as a destination fee, to be unclear upon booking.