Homewood Suites by Hilton Boston-Peabody

The hotel is particularly noted for its spacious suites featuring kitchenettes, providing a comfortable, apartment-like experience that is highly valued by guests, especially those on extended stays or families seeking more room and convenience. This setup makes it an excellent fit for travelers who prefer self-catering options and a home-away-from-home feel, allowing them to prepare meals and relax in separate living areas. Many guests, including pet owners, appreciate the hotel's accommodating policies. While the hotel is undergoing significant renovations, which have impacted some stays by covering windows and causing noise, its consistent offering of a good complimentary breakfast and generally friendly staff are frequently highlighted positives. For an optimal experience, it is advisable to confirm the status of ongoing renovations and pool availability prior to booking, and to be aware of the daily parking fee.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort, most notably the spacious suites equipped with a full kitchenette including a refrigerator and stove top, which many guests find highly convenient for preparing meals. While there is an indoor pool, feedback is mixed; some guests enjoy it, but many report it being cold, dirty, or even closed due to maintenance issues, with peeling paint also noted. The fitness center is available, though some guests mention it lacks proper ventilation or air conditioning. The hotel also provides free Wi-Fi, which is generally reliable. However, ongoing renovations have significantly impacted the experience, with windows covered in opaque plastic sheeting, blocking natural light and views, and construction equipment sometimes posing safety concerns around the exterior.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied, with many appreciating the spacious rooms and separate bedroom layouts, which offer privacy and ample space for families. Some guests find the rooms to be clean and the beds comfortable, ensuring a restful stay. However, a significant number of reviews highlight issues with cleanliness, noting stained furniture, dirty carpets, and even unpleasant odors like cigarette smoke or urine. The pull-out couches are frequently described as very uncomfortable, with springs easily felt, and often found to be stained or dirty. Other common complaints include AC issues in bedrooms, leaking ceilings or faucets, and noise levels from elevators or ongoing construction, which can disrupt sleep. Despite these concerns, the water pressure in showers is often praised.

Dining & Food Quality
The hotel's dining and food quality receive largely positive feedback, with the complimentary breakfast being a consistent highlight for most guests. The breakfast variety is often praised, featuring options such as a popular waffle station, scrambled eggs, sausages, and cereals, with some guests appreciating the inclusion of vegan and gluten-free choices like chia seed pudding. The breakfast area is generally described as well-stocked and clean, with attentive staff ensuring items are replenished. Some guests also mention the availability of a complimentary evening snack or salad bar on certain days, which adds value to their stay. While the overall food quality is good, a few guests have noted minor concerns regarding food handling practices or limited choices for specific dietary needs.

Location & Accessibility
The hotel's location is generally considered convenient for travelers looking to explore both Boston and Salem, with easy highway access making it a suitable base for day trips. It is situated near various shopping centers and restaurants, providing ample options for guests. However, several guests note that the hotel's entrance can be tricky to find and navigate due to its proximity to a busy highway, requiring careful maneuvering. A recurring point of contention is the daily parking fee, which many guests find unexpected and unnecessary, especially given the hotel's location outside a downtown area. While the immediate surroundings are primarily commercial, some guests have expressed concerns about the safety of the area, citing instances of car vandalism.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, with many highlighting the friendly staff as a standout feature. Guests frequently commend their helpful and accommodating nature, from the quick check-in process to their willingness to address various requests and issues. Housekeeping staff are often noted for their responsiveness, though some guests report inconsistencies in daily room servicing or towel replenishment. The front desk team, in particular, is frequently mentioned for their professionalism and positive attitude, making guests feel welcomed and valued. Despite some isolated instances of perceived rudeness or communication issues regarding reservations, the overall sentiment is that the hotel staff are dedicated to providing attentive service and enhancing the guest experience.

Additional Information
A significant piece of additional information for prospective guests is the hotel's ongoing renovations, which have been a major point of discussion in reviews. These renovations have led to windows being covered with opaque plastic, blocking natural light and views, and causing noise disturbances, particularly in the mornings. Guests frequently express frustration over the lack of disclosure about these extensive works during the booking process. The hotel maintains a pet-friendly policy, which is appreciated by many, though some guests have noted challenges with finding suitable outdoor areas for pets or occasional issues with pet-related cleanliness in common areas. Other points include the cost of laundry facilities and occasional issues with digital key access, requiring guests to visit the front desk for assistance.