Homewood Suites by Hilton Burlington

The hotel is widely recognized for its spacious suites featuring full kitchens, providing a comfortable, home-like environment for guests. This signature feature, combined with consistently praised friendly staff and a generally good breakfast, contributes to a pleasant stay for many. While the hotel is undergoing ongoing renovations, which have a mixed impact on guest experience, the commitment to cleanliness in the updated rooms is often noted. It is an ideal choice for families seeking ample space and amenities, long-term guests who appreciate the convenience of in-room cooking facilities, and business travelers looking for a quiet and well-equipped base. Pet owners also find the hotel accommodating, though some specific issues have been raised. To ensure a smooth visit, guests should be mindful of the renovation schedule, particularly regarding elevator availability, and confirm their room readiness upon arrival, especially for late check-ins.

Facilities & Amenities
The hotel offers well-equipped full kitchens in its suites, complete with a dishwasher, electric oven, and a large fridge, allowing guests to prepare their own meals. The indoor pool is a popular amenity, especially for families, though some guests have noted issues with the water temperature being cold or appearing discolored, and occasional cleanliness concerns. A fitness center is available, described as small but adequately equipped for workouts. Wi-Fi quality is generally good throughout the property, ensuring connectivity. However, the single elevator has been a recurring point of frustration, often being hogged by construction workers during ongoing renovations, leading to long waits and noise. Guests also appreciate the convenience of guest laundry facilities and the availability of ice machines, though ice often needs to be requested from the front desk. Some suites also feature an in-room Jacuzzi, providing a relaxing option for guests.

Cleanliness & Room Comfort
Guest feedback on room condition is mixed; while recently renovated rooms are described as lovely, some areas appear dated with peeling wallpaper and signs of wear. Concerns about general cleanliness include dusty surfaces, a musty or mildew smell, and even reports of cigarette odors in non-smoking areas. The beds are frequently praised for being comfortable, contributing to a restful sleep, though some guests found them to be too soft or lumpy, and the pull-out couches are consistently noted as uncomfortable sleeping options. Noise levels are generally low, with many guests appreciating the quiet atmosphere, but rooms near the elevator can experience significant noise. In-room amenities like the AC have received mixed reviews, with some finding it ineffective, and issues such as non-working night lights, lack of bathroom exhaust fans, and problematic shower fixtures have been reported. Some guests also encountered ants or found dirty dishes in the dishwasher upon arrival.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as excellent with a good variety of options. Popular items include tacos, eggs, and hashbrowns, and the coffee is generally well-regarded. However, some guests have reported inconsistencies, with food sometimes being served cold, stale, or burnt, and occasional shortages of fresh fruit or missing utensils. The breakfast service can also end too early for some, especially on weekends. Beyond breakfast, the hotel occasionally offers evening meals, specifically mentioning Wednesday dinners, which are seen as an added bonus. While the breakfast is a strong point, the hotel does not feature a full-service restaurant or bar, which some guests noted as a limitation, requiring them to seek dining options elsewhere for lunch or dinner.

Location & Accessibility
The hotel's location is generally considered convenient, situated well for easy access to the main road and the QEW highway, making it a suitable base for travel. While some local shops and restaurants are within walking distance, many guests note that a car is necessary to reach the city center, the lake, or a wider array of dining and shopping options, as the hotel is approximately two miles from the downtown area. For those planning to visit Toronto, the hotel is a manageable hour drive away. Parking is readily available on-site, described as plentiful, well-lit, and free, which is a significant advantage for guests traveling by car. However, some reviews indicate that the immediate vicinity lacks extensive public transport options, which could be a consideration for guests without personal vehicles.

Staff & Service
The staff at the hotel consistently receives high praise for being exceptionally friendly, helpful, and attentive. Many guests highlight their professionalism and willingness to go above and beyond to ensure a pleasant stay, from a quick check-in process to accommodating various requests. However, feedback regarding housekeeping is mixed; while some found rooms clean, others reported issues such as housekeepers ignoring "Do Not Disturb" signs, entering rooms unexpectedly, or not cleaning thoroughly, including neglecting areas like under furniture or sofa beds. There were also isolated reports of less positive customer service interactions, including long waits at the front desk, staff interrupting guests, or perceived rudeness. Despite these occasional concerns, the overall sentiment towards the staff's dedication to service remains largely positive.

Additional Information
A significant aspect of the guest experience is the ongoing renovations, which have been noted to impact various hotel operations, including the frequent use of the single elevator by construction workers. These works are expected to continue for some time, potentially affecting future stays. The hotel maintains a pet-friendly policy, which is appreciated by many animal owners, though some guests reported issues with staff discomfort regarding specific dog breeds or challenges in finding suitable outdoor areas for pets. The housekeeping policy stipulates that rooms are cleaned only after the second night of a stay, a detail that some guests felt was not adequately communicated at booking or check-in. Additionally, some guests encountered issues with payment methods, being turned away for attempting to use debit or cash. For loyal guests, rewards program benefits such as room upgrades are sometimes offered. There have also been isolated mentions of a smoking policy not being strictly enforced, leading to unpleasant odors in non-smoking areas.