Homewood Suites by Hilton Indianapolis Northwest

The hotel offers a unique blend of spacious rooms and a pet-friendly policy, making it particularly appealing for families and long-term guests traveling with their furry companions. Many guests highlight the exceptional friendliness and helpfulness of the staff as a standout feature, contributing significantly to a positive stay. The complimentary breakfast is also frequently praised for its quality and variety. However, recurring themes in reviews point to significant maintenance issues throughout the property, particularly concerning the pool and hot tub, and some rooms showing signs of wear. To ensure a comfortable experience, it is advisable to confirm the operational status of all facilities and consider requesting a room away from the interstate for a quieter stay.

Facilities & Amenities
The hotel features an indoor pool and hot tub, though guest feedback on these amenities is overwhelmingly negative, with many reporting the pool to be dirty, overly chlorinated, or cold, and the hot tub frequently broken, empty, or even closed by the health department. The fitness center is described as small and sometimes has an unpleasant odor. Most rooms include a full kitchen with a refrigerator, microwave, and stovetop, which is appreciated by guests planning extended stays, though some note the kitchen is poorly stocked with utensils and older appliances. A laundry room is available on one floor, but its limited number of machines can be inconvenient. Wi-Fi is generally available, though some guests experienced resets or found it to be a paid service for non-members.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are mixed. Many praise the rooms for being clean, spacious, and having comfortable beds with good water pressure in the showers. However, a significant number of reviews highlight various issues, including peeling wallpaper, stains on carpets and furniture, dirty walls, and a musty smell in some rooms. Common complaints also mention broken fixtures such as non-functional thermostats, ceiling fans, light switches, and shower nozzles, with some showers lacking hot water entirely. Noise from the nearby interstate is a frequent concern, and some guests reported disturbances from other rooms or even the presence of roaches and bedbugs, indicating inconsistent maintenance and pest control.

Dining & Food Quality
The hotel's complimentary breakfast receives widespread acclaim, with many guests describing it as phenomenal, outstanding, or awesome. The breakfast variety is a highlight, often including a make-your-own breakfast burrito station, waffles, and a range of hot and cold options. Some guests also appreciate the manager's reception on certain evenings. However, there are instances where the breakfast food was reported as cold, or the hotel ran out of popular items like coffee, plates, cream cheese, or tortillas. While the food quality is generally good, the consistency of service and stock can vary, leading to some disappointment for guests expecting a fully stocked and warm meal.

Location & Accessibility
The hotel's location is described as being conveniently situated near a highway, which provides easy access for travelers, though this proximity also contributes to noise from traffic, particularly from semi-trucks. It is a few blocks off the main thoroughfare and approximately 20-25 minutes from downtown. While some guests find the area convenient, others express concerns about the surrounding environment, noting its proximity to homeless encampments. Parking is available on-site and is generally considered good. However, guests without a car may find accessibility challenging due to a lack of sidewalks and no shuttle service, necessitating reliance on ride-sharing for local transportation.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests commend individual team members for providing excellent customer service, making them feel welcome, and assisting with requests. The check-in process is often described as quick and smooth. However, there are also reports of poor communication between staff shifts, a lack of responsiveness to maintenance issues, and instances where staff appeared disinterested or poorly trained in handling guest concerns. Some guests noted that the hotel seemed understaffed, leading to delays in service or unresolved problems, particularly concerning room issues or lost items.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, with many reporting their pets were very comfortable during their stay. Guests should be aware that the property has undergone or is undergoing renovations, which can sometimes lead to visible fans, tarps, or a strong bleach smell in certain areas. There have been recurring issues with key cards deactivating frequently, requiring multiple trips to the front desk. Some guests have also reported concerns regarding the hotel's handling of lost items, with instances of items not being found or returned. Additionally, the hotel occasionally hosts events or groups that can lead to noise disturbances from other guests.