Homewood Suites by Hilton Mahwah

The hotel is highly regarded for its spacious suites featuring full kitchens, providing a comfortable and convenient home-away-from-home experience. Guests consistently highlight the attentive staff, the delicious breakfast, and the overall cleanliness as key aspects of their stay. This makes the hotel an excellent choice for families seeking ample space, business travelers needing functional accommodations, and individuals on extended stays who appreciate the in-room amenities. It is also a popular option for event attendees visiting local attractions. To ensure the best experience, guests are advised to check their room's condition upon arrival, particularly regarding furniture wear, and to be mindful of the hotel's pet-friendly policy if they have allergies, as some areas may have a noticeable pet presence.

Facilities & Amenities
The hotel offers a range of well-regarded facilities designed to enhance guest comfort and convenience. The outdoor pool is a popular feature, often described as clean and spacious, providing a refreshing option for relaxation, though some guests noted it can be quite cold. Adjacent to the pool, BBQ grills are available for guest use, adding a unique amenity for outdoor cooking and gatherings. For those looking to maintain their fitness routine, a well-equipped gym or fitness center is on-site, including modern equipment like a Peloton bike. Guests consistently praise the Wi-Fi for being fast and reliable throughout the property. Additionally, laundry facilities with industrial-sized washers and dryers are available for a fee, proving useful for longer stays. The common areas and lobby are often described as beautiful and well-maintained, suitable for various gatherings.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. While many guests praise their rooms as spotless and well-maintained, a notable number have reported issues such as dirty surfaces, stains on furniture and carpets, and general dustiness, indicating a need for more consistent attention. The furniture is frequently described as outdated, worn, or damaged, with observations of ripped couches and wobbly tables. Most guests find the beds comfortable for a restful night's sleep, though some have found them too firm, and pull-out couches are widely reported as uncomfortable. Noise levels vary, with some guests appreciating the quiet environment, while others mention noisy air conditioning units or parking lot disturbances. The spacious suites often include a full kitchen and, in some cases, two bathrooms, which are highly appreciated for convenience. However, several guests have experienced issues with lukewarm or absent hot water in showers, and some have noted an awkward room layout where the bedroom is accessed directly through the bathroom.

Dining & Food Quality
The hotel's dining experience, particularly the complimentary breakfast, receives overwhelmingly positive feedback from guests. It is consistently described as delicious, excellent, and very good, offering a wide variety of hot and cold options. Guests appreciate the comprehensive spread, which often includes items like waffles, hot oatmeal, fresh fruit, eggs, and muffins, ensuring there is something for everyone. The breakfast staff are frequently commended for their friendliness, attentiveness, and efficiency in keeping items well-stocked and the dining area clean. Beyond breakfast, the hotel also hosts weekly socials or happy hours, typically on Wednesdays. These events are a welcome addition, providing guests with complimentary offerings such as beer, wine, a salad bar, soup, and crackers, creating a pleasant opportunity for relaxation and mingling. The overall quality and selection of food contribute significantly to a positive guest experience.

Location & Accessibility
The hotel's location is generally viewed as convenient, particularly for its easy access to major highways like Route 17, I-87, and I-287, making it a practical base for travelers. While many guests appreciate the quiet setting away from the immediate bustle of the highway, some have noted occasional noise from the road or parking lot. Proximity to attractions and amenities receives mixed reviews; some guests find it well-situated near stores, shopping centers like Woodbury Commons, and local family/friends, while others feel it is somewhat isolated, requiring a car or ride-sharing services to reach dining and entertainment options. Parking is available on-site and generally described as easy to find, though a few guests have expressed concerns about lighting and perceived safety in certain areas of the parking lot, especially when arriving late at night. Overall, its strategic placement offers a balance of accessibility and a relatively peaceful environment.

Staff & Service
The staff and service at the hotel consistently receive high praise, standing out as a major highlight for many guests. The team is overwhelmingly described as friendly, professional, helpful, and attentive, often going above and beyond to assist guests with their needs. The check-in and check-out process is frequently noted as smooth, quick, and easy, with some guests appreciating the option for contactless arrival using a digital key. While the overall service is commendable, feedback on housekeeping is mixed; some guests commend the thoroughness, while others note that daily service is not provided and that rooms may not be fully replenished or cleaned without specific requests. The staff's responsiveness to issues also varies, with some problems being quickly resolved, such as clogged toilets or AC issues, while others, like broken coffee makers or furniture repairs, may take longer or remain unaddressed. Despite these minor inconsistencies, the staff's warm demeanor and willingness to assist significantly contribute to a positive guest experience.

Additional Information
Guests should be aware of several additional details to enhance their stay. The hotel maintains a pet-friendly policy, which is appreciated by pet owners, though some guests with allergies have noted a noticeable pet presence or odor in certain areas. While rooms are generally clean, housekeeping service is not provided daily, and guests may need to specifically request cleaning or replenishment of supplies. A recurring issue mentioned by several guests is the lack of consistent hot water in showers, with some reporting only lukewarm water. The layout of some suites has been noted as awkward, particularly where the bedroom is accessed directly through the bathroom, which can be inconvenient for multiple occupants. Furthermore, some guests have expressed disappointment with the use of plastic silverware for breakfast. Lastly, obtaining a late check-out can be challenging, as the hotel typically adheres to a strict noon departure time.