Homewood Suites by Hilton Newport Middletown, RI

The hotel's spacious suites, many featuring full kitchens, are a signature feature, providing a comfortable and convenient home-away-from-home experience for guests. This makes it an excellent choice for long-term guests and families seeking extended stays or more self-sufficient accommodations. The hotel is also highly regarded for its consistently praised staff service and convenient location, making it a popular choice for leisure travelers exploring the Newport area. Its quiet setting, set back from the main road, appeals to those seeking a peaceful retreat. For pet owners, the hotel's accommodating policy is a significant draw. To maximize your stay, consider utilizing the complimentary breakfast and evening socials, and be aware that while the hotel offers a shuttle to Newport, driving yourself might be more efficient for some, especially during busy times.

Facilities & Amenities
Most guests appreciate the comprehensive full kitchens available in the suites, which include a full-size refrigerator, two-burner cooktop, dishwasher, toaster, coffee maker, sink, and microwave, providing great convenience for longer stays. The fitness center is consistently praised as well-equipped and well-stocked, allowing guests to maintain their routines. The indoor pool receives mixed feedback; while some enjoy it, others note the water can be chilly or that it was occasionally unavailable, with some even mentioning high chemical levels. The hotel also offers free Wi-Fi, meeting rooms, a business center, and an outdoor grill area. Some guests found the elevators to be slow, with reports of dirty floors and vibrating noises, suggesting they could benefit from updates.

Cleanliness & Room Comfort
Guests frequently commend the spaciousness and overall cleanliness of the rooms, often describing them as spotless and well-maintained, contributing to a pleasant stay. The beds receive mixed reviews; while many find them comfortable and conducive to a restful night's sleep, some guests report them to be uncomfortable, old, or in need of new mattresses, occasionally causing discomfort. Room condition also varies, with some noting signs of wear and tear, such as peeling wallpaper, stained ceilings, or worn carpeting, while others describe the rooms as newly remodeled. Noise levels are generally low due to the hotel's setback location, though occasional disturbances from other guests have been reported. The bathrooms are typically well-stocked, but some guests experienced issues with water pressure, slow hot water, or a lack of electrical outlets near the bed.

Dining & Food Quality
The complimentary breakfast is a significant highlight for most guests, frequently described as excellent, delicious, and well-presented with a good variety of options. Many appreciate the hot coffee that is consistently available. While the overall breakfast experience is highly positive, feedback on specific hot food items is mixed; some guests found items like eggs, bacon, or oatmeal to be lukewarm or cold, and some noted issues with milk not being replenished or hot water for tea tasting like coffee. The hotel also hosts popular evening socials on Wednesdays, offering complimentary food and drinks, which guests find to be a pleasant addition to their stay. The availability of gluten-free options is also a positive point for those with dietary needs.

Location & Accessibility
The hotel's convenient location is a major advantage, placing guests within an easy and short drive to Newport's main attractions, including the waterfront, mansions, and downtown area. It is also well-situated near various restaurants, shops, and essential services like gas stations and pharmacies, with a shopping plaza and several eateries within walking distance. Guests highly value the free parking available on-site, which is plentiful and easy to access. While the hotel offers a shuttle service to Newport for a fee, some guests found it to be time-consuming due to multiple stops. The hotel's position, set back from the main road, contributes to a quieter environment, making it a peaceful base for exploring the area.

Staff & Service
The staff consistently receives overwhelming praise for being incredibly friendly, helpful, attentive, and professional, often going above and beyond to ensure a pleasant stay. Guests frequently highlight the welcoming check-in process and the staff's willingness to accommodate requests, contributing to a smooth experience. Many reviewers felt treated like family, appreciating the personalized care and positive interactions with various team members, including those at the front desk and in the breakfast area. While the vast majority of feedback is positive, a few isolated instances mention unwelcoming front desk staff or issues with digital keys. Overall, the dedication of the staff to providing excellent customer service is a recurring theme, making a significant positive impact on guest satisfaction.

Additional Information
For guests planning long-term stays, the hotel is particularly well-suited, with many reviewers staying for several weeks and appreciating the home-like atmosphere and comprehensive amenities. The hotel maintains a pet-friendly policy, though a cleaning fee applies, and guests note it is genuinely accommodating for dog owners. Some guests experienced ongoing renovations during their stay, which occasionally caused dust, debris, and fumes, and some felt there was insufficient notice or accommodation for the inconvenience. A few rooms were noted to have occupancy sensors on thermostats, causing the AC to turn off at night, leading to discomfort for some guests. There were also isolated reports of cockroaches in one room and a lack of resolution for a pool injury incident, which raised concerns about issue management and the hotel's customer satisfaction guarantee.