Homewood Suites by Hilton Omaha-Downtown

This hotel is highly regarded for its spacious, apartment-style suites featuring full kitchens, which provide ample room and convenience for guests. This setup makes it an excellent choice for families seeking comfortable accommodations with separate living and sleeping areas, as well as for business travelers on extended stays who appreciate the home-like amenities. Its central location near major downtown venues and attractions also makes it ideal for event attendees and sightseers. Guests frequently commend the complimentary breakfast and the generally friendly and helpful staff. To maximize your stay, it is advisable to confirm the status of recreational facilities upon booking and be prepared for an additional charge for parking, which is managed by a third party.

Facilities & Amenities
The hotel offers a pool that is a popular feature, especially for families, though some guests have reported it being cold or occasionally closed for maintenance. A significant number of reviews note the absence or non-functionality of a hot tub, with some mentioning it has been removed entirely during recent renovations. A fitness center is available, described as functional, and laundry facilities are provided for guest convenience. While some guests found ice machines to be out of order on certain floors, the lobby and common areas are generally well-maintained and appear to have benefited from recent updates.

Cleanliness & Room Comfort
Most guests appreciate the spacious rooms and the convenience of a full kitchen, which includes a full-size refrigerator, microwave, and stovetop. The beds receive mixed reviews, with some finding them comfortable for a restful night's sleep, while others describe them as hard. Cleanliness is a point of varied feedback; many guests report their rooms to be clean and well-kept, but a notable number experienced issues such as dirty sheets, unvacuumed carpets, hair in the bathroom, or general lack of thorough cleaning, particularly for longer stays. Noise levels are also mixed, with some rooms being quiet, while others experience significant street noise due to thin walls. The air conditioning and TV functionality also received some complaints.

Dining & Food Quality
The complimentary breakfast is a standout feature, consistently praised for its variety and quality. Guests particularly enjoy the unique options like a breakfast taco bar with pulled pork or chicken, along with standard offerings such as eggs, sausage, bacon, and fresh fruit. The availability of waffles and 24-hour coffee is also frequently highlighted. An evening reception or happy hour is mentioned positively by some, offering additional food and beverage options. While a lobby store provides convenience items, some guests found the prices to be considerably high.

Location & Accessibility
The hotel boasts a highly advantageous central location, placing guests within easy walking distance or a short drive to numerous key attractions. It is conveniently close to major event centers like the CHI Center and Schwab Stadium, making it ideal for concert-goers and sports fans. The vibrant Old Market district, with its array of restaurants and bars, is also easily accessible. Proximity to the zoo, Children's Museum, and public transit options further enhances its appeal. However, parking is a frequent point of contention, as it incurs an additional daily fee, is managed by a separate payment system, and some guests expressed concerns about limited spaces or lack of security in the lot.

Staff & Service
The staff generally receives high praise for their friendliness and helpfulness, with many guests highlighting their attentive and accommodating nature. The check-in process is often described as quick and efficient. However, housekeeping service garners mixed feedback; while some guests found it attentive, a significant number reported inconsistencies, such as rooms not being cleaned regularly, lack of restocking, or staff entering rooms without prior notice. Maintenance staff are noted for their responsiveness to issues, though some recurring problems with room fixtures or appliances suggest ongoing needs.

Additional Information
The hotel is currently undergoing renovations, which has resulted in a mix of updated and older rooms, influencing guest experiences regarding room condition. While the hotel maintains a pet-friendly policy, some guests noted challenges with finding suitable outdoor areas for pets or issues with pet waste in the parking lot. Some guests reported issues with crib availability upon arrival, despite prior requests. There were also mentions of concerns regarding parking lot security due to the absence of cameras. A few guests also commented on the tap water quality, finding it not suitable for drinking.