Homewood Suites by Hilton Orange New Haven

The hotel is widely praised for its spacious rooms and full kitchens, which many guests find make their stay feel more like being in an apartment, offering a true home-away-from-home experience. Its newness and modernity are consistently highlighted, contributing to a pleasant and inviting atmosphere. The hotel is an excellent fit for families seeking comfortable, self-sufficient accommodations, business travelers who appreciate the quiet environment and comprehensive amenities, and road trippers looking for a convenient and well-equipped stop. Guests frequently commend the hotel's overall cleanliness, the friendliness of its staff, and the quality of its breakfast offerings. To ensure the best experience, it is advisable to confirm the operational status of the pool and hot tub before arrival, and to promptly check the heating or air conditioning in your room upon check-in.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Most guests enjoy the indoor pool and hot tub, though some noted that these facilities were occasionally closed for maintenance, had issues with excessive chlorine, or the water temperature was lukewarm. The fitness center is well-equipped and appreciated by those looking to maintain their routines. Rooms feature a comprehensive kitchenette, including a full-sized refrigerator, stove, dishwasher, microwave, and all necessary dishes and utensils, which is a significant draw for many. Additional amenities include a convenient laundry room, EV chargers (though sometimes out of order), a relaxing fire pit, and an outdoor half court for basketball, which was unfortunately out of order for some guests.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its clean rooms and overall tidiness. The spacious rooms are a highlight, providing ample space for relaxation and movement, and the comfortable beds contribute to a restful night's sleep. Many appreciate the quiet atmosphere, noting low noise levels from other guests. The in-room kitchenette is a popular feature, adding to the comfort and convenience of the stay. However, some guests reported minor issues, such as occasional dirtiness in specific areas like the bathroom, or problems with AC/heating units that resulted in cold or humid rooms. There were also isolated complaints about street noise or generator sounds in certain rooms, and some found the bathroom ventilation to be continuously loud.

Dining & Food Quality
The complimentary breakfast receives mixed but generally positive feedback. Many guests describe it as excellent, delicious, and offering a good variety of options, with items like eggs, sausage, fresh fruit, and coffee being frequently replenished. Some consider it the best hotel breakfast they have experienced. However, a segment of guests found the breakfast to be somewhat boring, expressing a desire for a waffle iron or Nutella. There were also comments about the food not being hot enough, watery eggs, or bland coffee. While the presentation was generally good, some felt it could be improved, and on occasion, popular items like coffee ran out during peak times.

Location & Accessibility
The hotel boasts a highly convenient location with easy access off I-95, making it an ideal stop for travelers and those visiting the area. It is situated within a short driving distance to Yale University and offers proximity to various restaurants and grocery stores, though guests note that a car is generally necessary to reach these amenities. Guests appreciate the availability of free parking on-site, which is described as ample, close, and safe, even during busy periods. The hotel also provides a shuttle service for local transportation, including to areas like Yale West Campus and the airport, adding significantly to its accessibility for various needs. While some rooms might experience minor road noise due to the proximity to the highway, the overall convenience and strategic placement of the hotel are significant advantages.

Staff & Service
The staff at this hotel generally receives high praise for their friendliness and helpfulness, with many guests highlighting their professional and accommodating demeanor. The check-in process is often described as quick and efficient. Guests appreciate the attentive service provided by various team members, including those at the front desk and in housekeeping, who are often willing to go the extra mile. However, some guests reported negative experiences, including instances of rude or unprofessional behavior from certain front desk staff, indifference to guest concerns, or unresponsiveness to requests. There were also isolated complaints about housekeeping missing requests or rooms not being cleaned to satisfaction, leading to frustration for some visitors.

Additional Information
Loyalty program members frequently noted the hotel's recognition of their status, which was generally appreciated upon arrival. However, some members reported encountering unexpected issues related to hotel policies or specific room amenities that led to frustration. These experiences highlight the importance for guests, particularly those leveraging loyalty benefits, to proactively verify details of their reservation and any relevant hotel policies prior to arrival. While the hotel strives for a positive guest experience, individual situations can sometimes present unforeseen challenges that may not align with expectations. Guests are encouraged to communicate any concerns promptly to the front desk for resolution. The hotel also has specific policies regarding early check-in, which some guests found to be a point of discussion, suggesting it is best to clarify these terms beforehand.