Homewood Suites by Hilton Rochester/Greece, NY

The hotel is widely praised for its spacious suites, many of which include full kitchens, providing a comfortable and convenient experience for guests. This makes it particularly well-suited for families on vacation, extended stays, and business travelers seeking a home-away-from-home atmosphere. A consistent theme in guest feedback is the hotel's remarkable cleanliness, ensuring a pleasant environment throughout the property. The friendly and accommodating staff also receive frequent commendation for their helpfulness, contributing significantly to positive stays. Guests also rave about the excellent breakfast options, which are often described as varied and high-quality. Its convenient location near various dining and shopping options adds to its appeal. For a quieter stay, guests might consider requesting a room on a higher floor, and those planning to use the pool should be aware that it can get quite busy, especially during peak times.

Facilities & Amenities
Guests frequently commend the hotel's diverse facilities and amenities, which significantly enhance their stay. The indoor pool is a popular feature, often described as sparkling, inviting, and warm, though some guests have noted it can occasionally appear murky or become crowded, especially with groups. For fitness enthusiasts, a well-equipped gym is available, often praised for being accessible 24 hours. The convenience of digital keys and smart TVs in rooms is also widely appreciated, offering modern connectivity and entertainment. While some guests experienced issues with elevators being slow or noisy, and the laundry facilities having payment challenges, the hotel also offers unique features like a putting green, an outdoor fire pit, and a business center, adding to the overall value and recreational options available to guests.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained, contributing to a relaxing atmosphere. The spaciousness of the rooms and suites is a major highlight, often compared to apartments, providing ample space for families and longer stays. Feedback on bed comfort is mixed; while many guests found the beds very comfortable and conducive to a restful sleep, some reported them as hard or noted issues with pull-out sofa beds feeling springs. Noise levels also vary, with some guests appreciating the quiet environment, while others experienced disturbances from highway traffic, noisy elevators, or thin walls allowing sounds from neighboring rooms. The bathrooms are generally well-appointed, though a few guests noted minor issues such as dirty floors, dead bugs in light fixtures, or problems with shower doors and faucets. The presence of a full kitchen in many suites is a significant comfort feature.

Dining & Food Quality
The complimentary breakfast is a standout feature, consistently receiving high praise from guests who describe it as excellent, varied, and one of the best hotel breakfasts they have experienced. The breakfast spread often includes a wide array of hot and cold options, such as fresh chopped fruit, waffle machines, eggs, and unique items like carnitas or breakfast tacos, served on real plates rather than disposable ones. Guests particularly appreciate the robust coffee and the fact that coffee and tea are available all day in the lobby. Beyond breakfast, some guests were pleasantly surprised by the hotel's offering of a complimentary dinner on certain evenings, which included options like pizza, beer, and wine, adding significant value to their stay. While most feedback is positive, a few guests noted minor issues such as limited meat options or the breakfast closing earlier than desired.

Location & Accessibility
The hotel's convenient location is a significant advantage, frequently highlighted by guests for its easy access to various amenities and attractions. Situated near major highways but slightly off the main road, it offers a balance of accessibility and relative quiet. Guests appreciate its proximity to a wide selection of restaurants and shopping centers, many within walking distance or a short drive, including a nearby Starbucks. It is also well-placed for those visiting local family or attractions like the Strong Museum. The hotel provides ample free parking, which is a considerable benefit for travelers with vehicles, with some guests noting the convenience of parking close to their rooms. While the immediate area is generally considered safe, a few isolated concerns about loitering individuals were mentioned. Overall, the location is deemed excellent for both leisure and business travelers.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive feedback, with guests frequently commending the team's friendliness, helpfulness, and accommodating nature. Many reviews highlight the professional and attentive service provided by front desk personnel, who are often described as welcoming and efficient during check-in and check-out processes, including the use of digital keys. Staff members are praised for their willingness to assist with requests, from providing extra towels to handling special room arrangements. While the general sentiment towards staff is highly positive, a few isolated incidents of negative interactions were reported, including perceived rudeness or unresponsiveness to maintenance issues. Housekeeping services are available, though guests should note that daily service is typically provided upon request rather than automatically, which some found surprising. Overall, the dedication of the staff significantly contributes to a pleasant guest experience.

Additional Information
Guests traveling with pets should be aware of the hotel's pet-friendly policy, which includes a pet fee. While the hotel accommodates animals, some guests noted challenges in finding suitable outdoor potty areas nearby. The hotel is undergoing renovations and updates, with new mattresses and modern entertainment units being installed, enhancing the overall guest experience. For Hilton Honors members, the hotel offers rewards program benefits, such as personalized welcome messages on in-room TVs and welcome bags with snacks and water, which are much appreciated. It is important to note that daily housekeeping is typically provided only upon request, a policy that some guests found unexpected. Additionally, the hotel may implement a room hold or incidental fee upon check-in. The property also occasionally hosts complimentary dinner events, adding a unique and unexpected value for guests.