Homewood Suites by Hilton Salt Lake City Draper

The hotel is widely celebrated for its exceptional staff and outstanding complimentary breakfast, which consistently receive high praise from guests. Its modern and clean design, coupled with spacious rooms featuring full kitchens, creates a comfortable and convenient stay that feels like a home away from home. This makes it an ideal choice for families seeking ample space and amenities, long-term guests needing home-like comforts, and business travelers who appreciate well-equipped accommodations for remote work. Pet owners also find the hotel welcoming, with specific services catering to their furry companions. To enhance your experience, guests recommend requesting a room away from the main freeway for a quieter stay, and being mindful of ongoing construction in the surrounding area, which might affect accessibility during weekdays. Additionally, guests suggest utilizing the full kitchen amenities for added convenience during their stay.

Facilities & Amenities
Guests generally appreciate the range of facilities and amenities available. The indoor pool is often described as nice, clean, and a fun area for children, though some guests noted issues with cloudy water or a strong chlorine smell. The hot tub receives mixed feedback, frequently reported as being out of order or closed for maintenance, though when functional, it is enjoyed for relaxation and mountain views. The gym or fitness center is well-regarded for being well-equipped and accessible 24 hours, despite some comments about its smaller size or warm temperature. A standout feature for many is the full kitchenette in rooms, complete with a cooktop, microwave, full-size refrigerator, and dishwasher, providing significant convenience for extended stays. The lobby and common areas are praised for being clean, organized, and offering various entertainment options like a ping pong table and a selection of games, puzzles, and DVDs. An outdoor BBQ area is also available for guest use. While Wi-Fi is available, some guests found it slow or experienced daily login requirements.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness and room comfort. Most guests report rooms are very clean, spacious, and well-maintained, with a modern and comfortable layout. The beds are largely described as comfortable, contributing to a restful night's sleep, though some guests found the pillows too soft or the mattresses too firm, with a few extreme reports of dirty beds or feeling springs. Noise levels are a mixed bag; while many found the rooms quiet, others experienced significant traffic noise from the freeway or heard neighbors due to thin walls. In-room amenities are appreciated, including coffee makers and extra blankets. However, some guests noted issues with the heating/cooling unit blowing cold air, and some bathrooms lacked a bathtub. There were also isolated but concerning reports of uncleanliness, such as dirty floors, unemptied garbage, or specific items like hair and food residue found in rooms, indicating inconsistencies in housekeeping thoroughness.

Dining & Food Quality
The complimentary breakfast is consistently highlighted as a major draw, with many guests describing it as "amazing," "delicious," and "the best ever" for its quality and variety. The breakfast spread often includes a range of hot and cold items, such as chicken tinga, overnight oats, breakfast burritos, omelets, sausage, bacon, fresh fruit, yogurt, and chia seed pudding, with options catering to various dietary needs like gluten-free. The breakfast staff receive exceptional praise for their friendliness, attentiveness, and dedication to ensuring a positive dining experience, often going above and beyond to assist guests. While the variety is generally lauded, some guests noted that the menu could be repetitive over multiple days or that certain hot items seemed pre-prepared. The hotel also offers evening socials or appetizer nights, which are appreciated as a pleasant and convenient addition to the dining experience.

Location & Accessibility
The hotel's location is generally considered convenient, offering easy access to the freeway and placing guests within a reasonable driving distance of various attractions and local areas. It is often described as a solid base for exploring the region, including nearby cities and family visits. However, guests frequently mention that the hotel can be hard to find due to new construction and its placement behind apartment complexes, with some navigation systems providing incorrect directions. The immediate surrounding area is noted for having nothing within walking distance, requiring guests to drive for dining or shopping options. Parking is available on-site, with many guests finding spots plentiful and wide enough for larger vehicles. However, there is mixed feedback regarding parking fees; while some reviews mention free parking, many guests were surprised by an additional daily charge for parking, which was not always disclosed upfront.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, frequently described as "amazing," "friendly," "helpful," "attentive," and "professional." Guests highlight their willingness to go above and beyond, making stays comfortable and welcoming for all types of travelers, including those with specific needs. The check-in process is generally reported as quick and efficient, with staff accommodating early arrivals when possible. However, some guests experienced delays during shift changes or issues with incorrect billing upon arrival, leading to frustration. Housekeeping service receives mixed reviews; while some guests praise the attentiveness and promptness in providing supplies, others reported inconsistencies in room cleaning, including missed daily services or superficial cleaning, requiring repeated requests. Despite these isolated issues, the overall sentiment is that the staff's dedication to customer service is a significant asset, contributing greatly to guest satisfaction.

Additional Information
The hotel offers a pet-friendly policy, welcoming furry companions and even providing a doggie gift bag upon check-in, though some guests found suitable outdoor potty areas challenging to locate. There were also isolated, highly negative reports regarding pet-related cleanliness issues in rooms. Guests should be aware of an incidental fee, typically around $100, required at check-in. For longer stays, it's important to note that housekeeping services are not provided daily unless specifically requested, with some guests reporting difficulties in getting their rooms cleaned regularly. The hotel is situated in an area with ongoing construction, which can impact accessibility and views, though it generally does not cause significant noise disturbance inside the hotel. Feedback on rewards program benefits is mixed, with some members feeling their status was not adequately recognized. The hotel also features unique touches like a sweets counter in the lobby and festive holiday decorations, enhancing the guest experience.