Homewood Suites by Hilton St. Louis Riverport- Airport West

The hotel is highly regarded for its spacious rooms and its prime location, especially for concert-goers due to its direct proximity to the Hollywood Casino Amphitheater. Many guests appreciate the convenience of the kitchenettes within the suites, making it a suitable choice for families seeking extended stays. The staff generally receives positive feedback for their friendly and helpful demeanor. However, guests should be prepared for potential inconsistencies in room cleanliness and the availability of advertised amenities. It is advisable to confirm the operational status of facilities like the pool before booking, especially if they are crucial to your stay, and to consider bringing extra bedding for pull-out couches.

Facilities & Amenities
The hotel's facilities present a mixed experience for guests. A significant number of reviews highlight issues with the pool, which is frequently reported as closed for maintenance, dirty, or simply unavailable, often without prior notification, leading to considerable disappointment, particularly for families. Similarly, the laundry facilities are a recurring point of concern, with multiple guests finding them non-functional or absent. While many rooms offer well-equipped kitchenettes with full-size refrigerators and cooktops, some guests noted a lack of adequate dishware or problems with appliances. The elevators are often described as slow, old, noisy, or out of order, causing inconvenience. Many guests experienced issues with room keys not working, and some noted security concerns due to unlocked or broken side entrance doors. Furthermore, air conditioning and heating units are frequently reported as noisy or non-functional, impacting overall comfort.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly varied. Many guests commend the spacious rooms and the comfortable beds, contributing to a pleasant stay. However, a substantial number of reviews detail significant cleanliness issues, including stained carpets and furniture, debris left under beds, dirty bathrooms, unclean shower heads, and visible hair or stains on bedding. Some rooms were reported to have an unpleasant musty or dog-like odor. Maintenance problems are also prevalent, with mentions of broken door handles, cracked toilet lids, rusty fixtures, damaged furniture, and non-functional thermostats or light fixtures. Noise levels are a frequent concern, with guests reporting disturbances from noisy AC units, pipes, neighboring rooms, and hallway activity, which can significantly impact sleep quality.

Dining & Food Quality
The complimentary breakfast is a consistent topic in guest feedback, with most guests finding it to be good, varied, and a convenient amenity. Many appreciate the availability of hot food options and the waffle maker, though some noted that popular items like eggs or waffles were occasionally unavailable or ran out quickly. The coffee is generally well-received. However, some guests reported issues with the quality or replenishment of breakfast items, such as cold food, overly salty items, or empty serving areas. A few isolated but severe complaints mentioned moldy bagels or sour milk, indicating occasional lapses in food handling or freshness. Overall, while the breakfast is a valued amenity, its execution can be inconsistent.

Location & Accessibility
The hotel's location is a significant advantage for many guests, particularly its proximity to the Hollywood Casino Amphitheater, making it an ideal choice for concert-goers who value the easy walking distance to the venue. Guests also found the hotel conveniently located near gas stations, restaurants, and other attractions. It is also noted to be within a short drive to the airport. While the location is generally praised for its convenience, some guests mentioned that the immediate surrounding area is a business district with limited entertainment options. Parking is available and generally well-lit, though some guests noted that it can become crowded or incur an additional fee during concert events.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight positive interactions with front desk staff, describing them as sweet, welcoming, and attentive. Many appreciate the quick check-in process and the staff's willingness to assist with requests, such as providing extra towels or addressing room issues. However, there are also instances of inconsistent service, with some guests reporting unprofessional behavior, long wait times at the front desk, or staff being unresponsive to calls. Issues with reservations not being found upon arrival, particularly after ownership changes, also caused significant frustration for some guests, despite staff efforts to re-book rooms.

Additional Information
Guests should be aware that the hotel has experienced ownership changes, which have occasionally led to reservation complications for guests who booked prior to the transition. There are recurring reports of room keys malfunctioning, requiring multiple attempts or staff assistance to gain entry. The hotel's pet-friendly policy is appreciated by some, though one guest noted a room had a persistent dog odor. While the hotel aims to provide a comfortable stay, guests have noted a general need for property-wide updates and maintenance, with scuffed walls and dated furnishings being common observations. Some guests also reported issues with smoking odors in non-smoking rooms and observed staff smoking near entrances.