Homewood Suites by Hilton Teaneck Glenpointe

This hotel offers a comfortable and convenient stay, distinguished by its spacious, modern suites and complimentary parking, making it an excellent base for exploring the region. Its prime location provides convenient access to New York City via a nearby bus stop, appealing to sightseers and tourists eager to experience the city's attractions. Families appreciate the generous room sizes and amenities like the pool, while business travelers find the comfortable accommodations and helpful staff conducive to productive stays. The hotel is also noted as a suitable option for kosher travelers due to its proximity to relevant facilities. Guests consistently highlight the exceptional friendliness and professionalism of the staff, who are frequently praised for their attentiveness and willingness to assist. To enhance your visit, consider requesting a room on a higher floor for better views, and be mindful of the bus schedule for late-night returns from the city. Given the limited dining options nearby, utilizing delivery services like DoorDash is a practical tip for meals.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. The fitness center is well-equipped and maintained, offering a good space for workouts. The indoor pool is a popular amenity, described as nice and large, though many guests note that the water temperature is often cold or unheated, which can limit enjoyment, and some report it being crowded or having slippery floors. Most guests appreciate the generous living room space and suite layout, which includes a functional kitchenette with a full-size refrigerator, microwave, and stovetop, though some mention a lack of basic utensils or dishwasher soap. Complimentary parking is a significant draw, with both valet and self-parking options available in an attached garage, although some guests found the garage to be small and occasionally full, leading to challenges with finding a spot or experiencing delays with valet service. While Wi-Fi is generally available, a few guests reported intermittent issues. Some also noted that one of the elevators was occasionally out of service, causing longer waits.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is largely positive, with many describing rooms as spacious, modern, and generally clean and well-maintained. The beds are frequently praised for being comfortable, contributing to a restful sleep. However, a notable number of guests reported significant issues with cleanliness, including discovering stains on carpets and upholstery, pet hair, and other unsanitary conditions, which severely impacted their comfort and satisfaction. Some guests also found the rooms to be damp. While many rooms offer pleasant views, noise levels can be a concern; some guests experienced considerable street noise from the nearby highway, even on higher floors, and occasional disturbances from other guests in the hallways. Bathrooms are generally described as well-designed, but some guests encountered problems such as slippery shower floors, a lack of hot water, or broken shower heads, and some noted that towels felt scratchy or were difficult to obtain.

Dining & Food Quality
The hotel offers a complimentary breakfast that receives mixed reviews from guests. Many appreciate the convenience and the variety of options, describing it as good, plentiful, and well-organized, with staff actively replenishing items. The breakfast menu typically includes items such as oatmeal, scrambled eggs, pastries, yogurt, cereal, and bacon, with some guests highlighting the availability of gluten-free options upon request. However, a significant number of guests expressed disappointment with the food quality, describing items like eggs and sausages as flavorless, watery, or having a strange aftertaste. The breakfast area can also become very crowded and messy during peak times, leading to long lines and a less enjoyable experience. Some guests felt the options were too limited, particularly for those seeking non-pork, vegetarian, or halal choices. There is no full-service restaurant on-site beyond breakfast, and guests note a general lack of nearby dining establishments, making delivery services a common necessity.

Location & Accessibility
The hotel's convenient location is a major advantage for many travelers, offering easy access to New York City via a bus stop located just a short walk away. This proximity makes it an attractive option for sightseers looking to explore Manhattan without staying directly in the city, with bus rides typically taking under an hour. The hotel is also well-situated for access to the American Dream Mall and major highways, facilitating travel to other regional destinations. While the immediate surrounding area offers limited options for dining or shopping within walking distance, guests find the hotel itself to be safe and secure. Parking is a significant feature, with complimentary valet service and an attached garage available, which is highly valued by guests traveling by car. However, some guests reported challenges with the parking garage being full, occasionally necessitating parking across the street, and some experienced delays with the valet service, impacting their arrival and departure convenience.

Staff & Service
The hotel staff consistently receives high praise, with many guests highlighting their friendliness, professionalism, and attentiveness. The front desk staff are frequently commended for their welcoming demeanor, quick check-in process, and willingness to go above and beyond to assist guests with various requests, creating a positive first impression. The valet service is also often lauded for its efficiency and courtesy, making arrivals and departures smoother for those with vehicles. Staff in the breakfast area are noted for their helpfulness and dedication to keeping the buffet well-stocked and tidy. However, some guests reported isolated incidents of unprofessional behavior from a small number of staff members, including perceived rudeness or unresponsiveness to concerns. There were also serious complaints regarding housekeeping service, with some guests experiencing a lack of room cleaning, difficulty obtaining fresh towels, or even allegations of stolen items, which significantly detracted from their stay.

Additional Information
For guests considering a stay, several additional details are worth noting. The hotel maintains a pet-friendly policy, which is appreciated by many, though some guests with allergies reported issues with pet dander or stains in common areas. While the hotel offers a kitchenette in rooms, guests should be aware that basic utensils and dishwashing supplies may not always be provided, so bringing your own is advisable for longer stays. A recurring concern is the temperature of the pool water, which many guests found to be too cold for comfortable swimming, despite the pool being a popular amenity. Furthermore, some guests reported issues with reservations, including instances of overbooking or rooms not being ready upon arrival, leading to inconvenience. For those sensitive to noise, requesting an even-numbered room is recommended, as these are generally quieter and face away from the busy highway.