Homewood Suites by Hilton West Bank Gretna

This hotel is consistently praised for its spotless cleanliness and spacious rooms, making it a comfortable retreat for guests. Its signature feature is its convenient location with free parking, offering easy access to downtown attractions while providing a quieter stay. The hotel is an excellent fit for business travelers seeking extended stays, families visiting the city, and cruise travelers benefiting from the parking facilities. To ensure a smooth experience, guests are advised to confirm their reservation details, especially for special events, and to be aware of the hotel's specific towel exchange policy.

Facilities & Amenities
Guests frequently highlight the convenience of the spacious suites, many of which include a full kitchen with a full-size fridge, dishwasher, and cooking surface, making them ideal for longer stays. The lobby area is also appreciated as a comfortable space for socializing. While the Wi-Fi generally works well, some guests reported occasional connectivity issues. The TVs are noted for their large size, though a few guests experienced problems with functionality or volume control. Feedback on the pool is mixed, with some noting it was closed or had cleanliness concerns. The laundry facilities were mentioned, but some guests encountered issues with broken machines or a lack of change.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its spotless cleanliness throughout, with many guests describing their rooms as immaculate and well-maintained. The comfortable beds and fresh linens contribute to a restful night's sleep. However, feedback on noise levels is mixed, with some guests noting thin walls or disturbances from neighboring rooms and hallways. While housekeeping is generally effective, some guests reported inconsistencies in daily room cleaning or the need to specifically request service, including a policy requiring the exchange of dirty towels for clean ones. Some minor maintenance issues were noted in bathrooms, such as loose tiles or low shower water pressure, and occasionally, missing kitchen or bathroom supplies in the suites.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, frequently described as fantastic, delicious, and top-tier. Guests appreciate the variety of options available, including savory and creative dishes like breakfast tacos. The food quality is generally well-received, contributing positively to the overall stay. While most feedback is positive, some guests expressed a preference for more traditional breakfast items like waffles and pancakes, or noted that the coffee could be cold at times. The hotel also offers an evening reception with complimentary food, which is a welcome amenity for many.

Location & Accessibility
The hotel's excellent location is a major advantage, providing easy access to downtown attractions and the French Quarter, typically a short drive or Uber ride away. It is also conveniently situated near the convention center, Superdome, and Smoothie King Center, making it ideal for event attendees. Guests appreciate being slightly away from the busiest areas, offering a quieter environment while still being close to eateries and shopping at a nearby mall. The free and convenient parking is a highly valued amenity, described as easy to use, well-lit, and safe, which is a significant benefit for travelers with vehicles.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and attentiveness. Many guests highlight the warm and welcoming demeanor of the team, from the front desk to maintenance and breakfast staff. The check-in process is often described as quick and efficient, with staff accommodating early arrivals when possible. While the majority of interactions are positive, some guests reported mixed experiences with front desk efficiency regarding reservation issues or specific requests, and occasional inconsistencies with housekeeping service. Overall, the staff's commitment to providing excellent service is a recurring theme, contributing significantly to guest satisfaction.

Additional Information
The hotel offers a pet-friendly policy, allowing guests to travel with their companions, though some noted the need to find suitable outdoor areas nearby. A significant benefit for many travelers is the free cruise parking, allowing guests to leave their vehicles securely while on a cruise, although some guests experienced changes in this policy or concerns about camera coverage in the parking lot. The hotel is well-suited for extended stays, with many guests reporting comfortable long-term visits. While relatively new, some reviews indicate minor signs of wear and tear in the physical plant, such as thin walls or small fixtures needing attention, which can occasionally impact the guest experience.