Horizon Resort

This family-run hotel offers a tranquil escape, distinguished by its peaceful atmosphere and inviting pool area, providing a serene setting for a relaxing break. Guests consistently highlight the hotel's exceptional cleanliness, its convenient location a short walk from the main town, and the generally helpful staff service. The breakfast is also a frequently mentioned aspect of the stay. It is an ideal choice for couples seeking a quiet retreat, families looking for a comfortable and well-maintained base, and independent travelers who appreciate local charm and easy access to local amenities. To enhance your experience, it is advisable to arrange airport transfers directly with the hotel for a smoother arrival, and guests should be prepared for a pleasant, short walk to reach the bustling beach and restaurant areas.

Facilities & Amenities
The hotel provides a range of amenities designed for relaxation and comfort. A standout feature is the swimming pool, which guests consistently praise for its cleanliness, good size, and inviting depth, making it perfect for a refreshing dip. The surrounding pool area is spacious, offering plenty of sunbeds for guests to relax and soak up the sun. The hotel's gardens and grounds are meticulously maintained, adding to the serene and pleasant ambiance. Many rooms feature a balcony, providing guests with a private outdoor space to enjoy the views, whether of the mountains, sea, or the well-kept grounds. While some guests noted the absence of certain facilities like a dedicated bar that is always open, the overall outdoor amenities contribute significantly to a comfortable stay.

Cleanliness & Room Comfort
Guests frequently commend the hotel's exceptional cleanliness, with rooms being immaculately cleaned on a daily basis. The housekeeping staff is often highlighted for their diligence and attentiveness, ensuring fresh towels are provided every day and rooms are kept spotless. Regarding room comfort, feedback is somewhat mixed. While many guests describe the rooms as well-kept, spacious, and comfortable, some found them to be a bit dated in style. Similarly, opinions on the beds vary; many found them comfortable, while a few noted them as being low to the floor or somewhat hard. The bathroom facilities also received mixed comments, with some describing them as small or dated, though the showers were generally functional. Despite its proximity to a main road, the hotel is largely considered quiet, offering a peaceful environment, though some guests occasionally noted minor traffic noise.

Dining & Food Quality
The breakfast experience at the hotel garners a wide range of feedback from guests. Most guests describe the buffet breakfast as good, plentiful, and adequate, offering a decent selection of items, including a good continental spread with pastries and fruits. Many appreciate that it is well-replenished, ensuring availability. However, some guests found the breakfast to be somewhat minimalist or noted that the menu remained the same every day, leading to a lack of variety over longer stays. There were isolated reports of issues such as a broken coffee machine or insufficient replenishment of items during peak times, suggesting inconsistencies. The breakfast area is primarily outdoors, allowing guests to enjoy their meal in the Greek sunshine, though this can be uncomfortable in cold or rainy weather. Overall, it provides a convenient start to the day, with most finding it satisfactory.

Location & Accessibility
The hotel's location is frequently praised for striking a good balance between accessibility and tranquility. It is conveniently situated about a 10 to 15-minute walk from the Kamari beach and the main strip, which is home to numerous shops, bars, and restaurants. This distance allows the hotel to offer a peaceful environment, away from the bustling crowds of the beachfront, while still being easily reachable. Guests also appreciate its proximity to a bus stop, typically just a 5 to 6-minute walk away, providing easy access to other towns like Fira and facilitating island exploration. The hotel is considered a good base for those wishing to explore Santorini by car, with ample free parking available on site. Despite being near a main road, the hotel maintains a generally quiet ambiance, making it suitable for those seeking a relaxing stay.

Staff & Service
Feedback regarding the staff and service is notably varied, particularly concerning the owner. Many guests describe the owner and his family as exceptionally friendly, helpful, and accommodating, going out of their way to assist with requests, arrange airport transfers, and facilitate car hire. They are often praised for their welcoming demeanor and willingness to provide local tips. However, a significant number of reviews describe the owner's approach as unprofessional, uninviting, or even rude, citing issues with the check-in process, demanding cash for taxes, and a perceived lack of warmth. In contrast, the housekeeping staff consistently receives high praise for their diligence, attentiveness, and for keeping the rooms immaculately clean. Despite the mixed experiences with the owner, many guests still highlight the overall attentive service and the family-run nature of the hotel as a positive aspect of their stay.

Additional Information
This hotel operates as a family-run business, which contributes to its unique character, offering a more personal touch for many guests. It is generally regarded as a quiet and peaceful establishment, providing a retreat from the more crowded areas of Santorini. While many guests consider it to offer good value for money, particularly given its location and amenities, some felt it was slightly overpriced for the experience provided. A recurring point of concern for some guests was the requirement for cash-only payment for the hotel tax upon arrival, which was sometimes perceived as unprofessional or abrupt during the check-in process. Despite these specific points, the hotel's overall ambiance is often described as homely and relaxing, making it a suitable choice for those seeking a tranquil stay with a personal, albeit sometimes inconsistent, level of service.