Hotel Horizonte

The hotel is widely recognized for its exceptional value for money and prime central location, making it a practical choice for various travelers. Its signature feature is its ability to provide affordable accommodation right in the heart of the city, allowing guests easy access to local attractions, shops, and dining options. The friendly and helpful staff consistently receive high praise, contributing significantly to a positive guest experience. This hotel is particularly well-suited for budget-conscious travelers, sightseers eager to explore the city on foot, cruise passengers due to its proximity to the terminal, and business travelers seeking a convenient base for short stays. While many appreciate the cleanliness, some reviews indicate mixed experiences regarding room condition and noise levels. To ensure a comfortable stay, guests might consider bringing earplugs, especially if sensitive to noise, and managing expectations regarding the age of the facilities.

Facilities & Amenities
Guests generally find the hotel's amenities functional, though some are basic. Many rooms are equipped with a refrigerator, which is highly appreciated for keeping drinks and snacks cool, and a television for in-room entertainment. Free Wi-Fi is available, though some guests reported issues with signal strength or usability in certain areas of the hotel. The hotel features an elevator, which is convenient for accessing upper floors, although a few guests noted it can be small or occasionally out of service. While some rooms include a fan or a portable heater, a common point of feedback is the absence of a kettle or cups in the rooms, which would enhance convenience for hot beverages. The use of traditional keys instead of key cards is also a detail mentioned by some guests.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, with many guests finding their rooms clean and tidy, while a significant number reported issues. Some rooms are described as spacious, offering ample room for guests. However, the beds receive varied comments; many found them comfortable and conducive to good sleep, but others reported them as uncomfortable, noisy, or having a saggy mattress. The bathrooms are frequently mentioned as being old, small, and in need of renovation, with issues like low water pressure, moldy shower curtains, and unpleasant smells. Noise levels are a recurring concern, stemming from thin walls that allow sounds from neighboring rooms and the hallway to be heard, as well as street noise and nearby construction work, which can disrupt sleep.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests within easy walking distance of numerous attractions, shops, and restaurants. It is conveniently situated near the waterfront, Plaza España, and the cruise terminal, making it ideal for exploring the city or for those in transit. While the immediate street can appear somewhat rundown or be affected by construction work, the overall area is considered safe and quiet despite its proximity to the bustling city center. For public transport, the bus station is about a 15-minute walk, and tram and bus stops are also nearby. Parking is a significant challenge, with guests often struggling to find street parking and needing to use paid public garages several hundred meters away, which can be inconvenient, especially with luggage.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, with guests frequently praising their friendliness, helpfulness, and attentiveness. Many reviewers highlight the warm welcome and the staff's willingness to provide local recommendations and assistance with various requests. The check-in process is generally described as easy and efficient, with the 24-hour reception being a significant convenience for late arrivals or early departures. Guests also appreciate services such as luggage storage, often provided free of charge, which is particularly useful for those with late flights or early check-outs. The staff's dedication to providing a positive experience is a recurring theme, making them a standout feature of the hotel despite some of the facility's shortcomings.

Additional Information
Guests should be aware of several specific aspects that impact their stay. A notable issue is the water temperature and pressure in the showers, with multiple reports of insufficient hot water or very low flow, especially during peak times. The presence of construction work adjacent to the hotel is a frequent complaint, causing noise disturbances from early morning. The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals. However, some guests have reported issues with pests like ants or cockroaches, and a general unpleasant smell in certain areas, sometimes attributed to strong cleaning products or dampness. Additionally, some guests noted issues with smoking odors permeating from other rooms due to thin walls.