Hotel Horstmann

The hotel is primarily recognized for its exceptionally central location, situated conveniently between the train station and the city center, making it an ideal choice for sightseers and short-stay guests who prioritize accessibility to urban attractions and public transport. Guests frequently commend the hotel's cleanliness and the friendly staff, contributing to a generally positive experience. However, a significant and recurring theme is the considerable noise levels from the surrounding area, which can impact sleep quality. The absence of an elevator is also a notable point for many. For those planning a stay, it is highly advisable to bring earplugs to mitigate external noise, and be prepared for the check-in process to occur at a nearby sister hotel.

Facilities & Amenities
A frequently mentioned aspect of the hotel is the absence of an elevator, which can be a considerable inconvenience for guests, especially those with heavy luggage or mobility challenges, as rooms are located on upper floors. Wi-Fi connectivity is a common point of contention, with numerous guests reporting issues with its functionality or reliability, making it difficult to stay connected. Rooms generally lack a minibar or fridge, and the availability of power outlets is often limited, requiring guests to unplug other devices to charge their electronics. The reception is not located on-site but at a nearby sister hotel, which necessitates an extra walk for check-in and any inquiries, adding a layer of complexity to the arrival process. Some guests also noted that the hotel's bar did not consistently adhere to its advertised operating hours.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and the beds notably comfortable, ensuring a restful night's sleep for many. However, the most prominent and consistent feedback relates to significant noise levels. The hotel's central position, particularly its proximity to a pedestrian zone, a nightclub, and the train station, means that street noise, including shouting and music, can be very disruptive, even with windows closed. Some guests also reported noise from within the building, such as from the hallway or other rooms. The hotel's interior is often described as having an old-fashioned or 60s/70s charm, and while well-maintained, some bathrooms and furniture show signs of age, with occasional mentions of wobbly toilet seats, short shower curtains, or damaged sinks. Thoughtfully, the hotel provides earplugs in the rooms to help mitigate the external disturbances.

Dining & Food Quality
Feedback regarding breakfast at the hotel is quite mixed. While some guests appreciated the extensive and good quality of the offerings, many others found it to be overpriced for what was provided, describing it as not particularly special. A common point of confusion or dissatisfaction was the fact that breakfast was often not included in the room rate despite some initial expectations, requiring an additional payment, and was frequently served at a nearby sister hotel rather than on-site. The hotel does offer a welcome drink voucher for its restaurant, which is a positive touch, though some guests noted that the hotel's bar did not always remain open for the advertised hours.

Location & Accessibility
The hotel's most significant advantage is its exceptionally central location, directly opposite the main train station and within immediate proximity to the city center and a bustling pedestrian zone. This prime position allows guests easy walking access to numerous shops, restaurants, and local attractions, making it highly convenient for exploring the city. However, this central setting also means the area is prone to considerable noise, particularly from street activity, a nearby nightclub, and general urban sounds, which can be disruptive throughout the night. While parking is available, it is often described as expensive, with guests typically directed to nearby public garages or the sister hotel's facilities, adding to the overall cost of a stay.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their accommodating nature, noting their willingness to assist with various requests, such as luggage storage before or after check-out, or providing secure bike storage. However, the check-in process is a recurring point of inconvenience for many, as it is conducted at a separate, nearby hotel, which can lead to delays and a less seamless arrival experience. Some guests also reported that the check-out desk was occasionally unstaffed in the mornings. Despite these procedural quirks, the overall sentiment regarding staff interactions remains overwhelmingly positive, with many guests commending the team's dedication to service.

Additional Information
A notable operational aspect of the hotel is its close affiliation with a nearby sister property, where guests are required to complete their check-in and where breakfast services are often provided. The hotel itself is frequently described as having an old-fashioned or 60s/70s aesthetic, which some guests appreciate for its unique charm, while others find it somewhat dated. The perception of value for money is mixed among guests; some consider it acceptable given the prime central location for a short stay, while others feel it is overpriced when considering the significant external noise and the limited on-site amenities. A thoughtful amenity provided by the hotel to address the noise issue is the inclusion of earplugs in the rooms.