Hostel Los Troncos

This establishment offers a unique blend of hostel community spirit with hotel-level comfort and cleanliness, particularly evident in its spacious and well-equipped common areas and multiple kitchens. Guests consistently highlight the exceptional kindness and helpfulness of the staff, the impeccable cleanliness throughout the property, the comfortable accommodations, and its prime central location. It is highly recommended for solo travelers seeking a friendly atmosphere, families due to its spacious rooms and tranquil environment, couples looking for a comfortable and convenient base, and friends traveling together. To enhance your stay, consider requesting a room not facing the street for a quieter experience, and remember to bring a padlock for personal lockers in shared rooms.

Facilities & Amenities
Guests appreciate the extensive and well-maintained common areas, including multiple living rooms, a pleasant balcony, and two patios, one of which features a grill for guest use. These spaces are thoughtfully decorated, comfortable, and often have agreeable background music, fostering a welcoming atmosphere. A significant highlight is the availability of two super complete and comfortable kitchens, allowing guests to prepare their own meals, which is a highly valued convenience. The entire property benefits from effective heating, ensuring all areas remain warm and cozy, especially during colder periods. While free Wi-Fi is provided throughout, some guests noted occasional slowness or intermittency in certain rooms. Additionally, luggage storage is offered after check-out, enabling guests to continue exploring the city unburdened.

Cleanliness & Room Comfort
The hotel consistently earns high praise for its impeccable cleanliness across all areas, from the common spaces to the individual rooms, often noted for a fresh and pleasant aroma. Rooms are generally described as spacious and comfortable, with many guests commending the comfortable beds and high-quality linens that contribute to a restful night's sleep. Private rooms are often highlighted as well-appointed. In shared dormitory rooms, individual beds are typically equipped with curtains for privacy, personal lights, and power outlets, alongside lockers for securing belongings. While bathrooms are generally clean and offer hot water 24/7, some guests found the private bathroom space in certain rooms to be small or uncomfortable. Towels are provided, with changes occurring every three days. Some guests reported street noise affecting rooms facing the main road.

Dining & Food Quality
The breakfast consistently receives positive feedback, described as good, varied, and abundant. It typically includes freshly baked croissants, toast, a selection of homemade jams, dulce de leche, cream cheese, yogurt, cereals, fresh fruit, and a choice of hot beverages like coffee and tea. While many guests find the variety satisfying, some have suggested expanding the options to include more protein choices such as eggs, cheese, or ham, and a greater selection of vegan options beyond fruit and cornflakes. A few guests noted that the croissants occasionally lacked flavor or freshness. The staff serving breakfast are frequently commended for their friendliness and attentiveness, contributing to a pleasant start to the day.

Location & Accessibility
The hotel boasts an excellent central location, providing exceptional convenience for guests exploring the city. It is situated within easy walking distance of key attractions such as the Civic Center, the city beach, and a wide array of restaurants, bars, and shops. Its proximity to bus stops is a significant advantage, offering convenient access to various tourist sites and other parts of the city. Guests appreciate being close to popular landmarks like the Chocolate Museum and Cerro Viejo. For those traveling by car, parking is a consideration, as street parking can be busy, and associated costs may apply. The area is generally perceived as safe and easily accessible, enhancing the overall guest experience.

Staff & Service
The staff consistently receives overwhelming praise for their exceptional kindness, friendliness, and genuine helpfulness. Guests frequently highlight their attentiveness, positive attitude, and willingness to go above and beyond. The reception team is particularly commended for being responsive, knowledgeable, and eager to assist with inquiries, offering valuable tourist advice, and facilitating excursion bookings. They are often described as making guests feel welcome and at home from the moment of arrival. The cleaning staff and breakfast attendants also receive accolades for their diligence and warm interactions. Guests appreciate the convenient luggage storage service available after check-out, allowing for extended city exploration. While the check-in process is generally smooth, a few guests reported less positive experiences when arriving early and attempting to use common areas before their room was ready.

Additional Information
While designed as a hostel, many guests note that the property's comfort and amenities give it a more hotel-like feel, attracting a diverse clientele including families with children and older individuals, alongside traditional hostel-goers. This contributes to a generally tranquil atmosphere, which is appreciated by those seeking rest, though some expecting a more lively "hostel spirit" might find it quieter than anticipated. A recurring issue mentioned by some guests pertains to the hotel's policy regarding VAT/invoicing, with claims that the tax is charged but not always properly invoiced, causing frustration for a few. The policy of restricting access to other guests' private rooms, even for family members, was a point of contention for some. Towel changes are provided every three days, which some guests found infrequent for longer stays. The property has two floors accessible by stairs, which may be a consideration for guests with mobility concerns. The hotel offers the convenience of booking excursions directly at reception.