Hotel house Charlotte Airport

The hotel is currently undergoing extensive renovation, which is its most prominent feature, impacting nearly every aspect of the guest experience. While this process has led to significant inconveniences, the renovated rooms themselves are frequently described as spacious and modern, offering a glimpse into the hotel's future potential. The staff consistently receives high praise for their exceptional friendliness and helpfulness, often going above and beyond to mitigate the challenges posed by the ongoing work, making a notable difference in guest satisfaction. This hotel is best suited for budget-conscious travelers or those seeking spacious accommodations who are prepared for a hotel in transition and value excellent customer service. To ensure a smoother stay, it is advisable to confirm the current renovation status and the completion level of your specific room prior to arrival, and be prepared for potential disruptions like limited amenities or construction noise.

Facilities & Amenities
The ongoing renovation significantly impacts the available facilities and amenities, with many guests noting a considerable lack of expected services. The lobby is often inaccessible or non-existent, and there are frequent complaints about the absence of ice machines throughout the building, requiring guests to seek ice elsewhere. The pool is consistently reported as closed or in poor condition, and the advertised restaurant and bar are often unavailable. A major recurring issue is the unreliable key card system, which frequently malfunctions, forcing guests to repeatedly seek assistance from the front desk to access their rooms. While some rooms feature kitchenettes, many guests found them unequipped with essential items like cookware, dishes, or coffee makers, rendering them less useful. The elevator system also presents challenges, with reports of only one working or being in disrepair.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed, largely depending on whether the assigned room has been fully renovated. Most guests praise the renovated rooms as clean, spacious, and featuring comfortable beds, new flooring, and modern furnishings. However, many other guests encountered rooms that were clearly unfinished, exhibiting issues such as holes in walls, exposed electrical wires, mold painted over, cracked tiles, and a strong smell of chemicals or paint. Common complaints include dirty sofa beds with stains and debris, a lack of basic toiletries, towels, or coffee makers. Some rooms experienced non-functional AC units or microwaves, and general signs of disrepair like loose outlets or damaged doors. Noise from adjacent rooms due to thin walls was also mentioned by some, impacting overall comfort.

Dining & Food Quality
The dining experience, particularly the complimentary breakfast, receives predominantly negative feedback from guests. Many describe the breakfast as minimal, subpar, or a "sad experience," often lacking variety and quality. Common complaints include cold food, limited options such as only eggs and two biscuits, and a frequent absence of coffee or creamer. Guests also reported that breakfast service often shut down earlier than advertised, leaving latecomers with very few choices. The quality of items like French toast and hash browns was frequently criticized for being tasteless or dry. Furthermore, the hotel's advertised restaurant and bar facilities were consistently reported as closed or non-operational, with no chef available, forcing guests to seek dining options elsewhere.

Location & Accessibility
The hotel's location is a point of concern for many guests, particularly regarding its immediate surroundings and accessibility. The parking lot is frequently described as a "disaster" due to the ongoing construction, leading to confusing layouts, debris, and safety concerns, including construction workers occupying disability spaces. While the hotel is conveniently located near the airport, the advertised shuttle service is often unreliable or unavailable, forcing guests to arrange their own transportation. The area around the hotel is frequently characterized as sketchy, with reports of loitering individuals and a general sense of unease, though some found its proximity to the Bank of America stadium convenient. Re-entry into the hotel is often limited to the main lobby due to broken key card access on side doors, adding to inconvenience.

Staff & Service
Despite the numerous challenges posed by the ongoing renovations, the staff and service consistently stand out as a major positive for guests. Reviewers overwhelmingly praise the friendly staff, describing them as helpful, attentive, and welcoming from check-in to check-out. Many guests highlighted specific individuals who went above and beyond to assist with issues, such as resolving reservation problems or navigating the persistent key card system malfunctions by personally letting guests into their rooms. The staff's dedication to providing excellent service is a recurring theme, with guests appreciating their efforts to accommodate needs and maintain a positive atmosphere amidst the construction chaos. Their professionalism and willingness to assist significantly improved the overall guest experience.