Howard Johnson by Wyndham Billings

This hotel's most notable feature is its indoor pool with a waterslide, a significant draw for many guests, particularly families seeking recreational options. However, the overall guest experience is frequently marred by pervasive issues related to cleanliness and maintenance, leading to widespread dissatisfaction. Many rooms are described as being in a state of disrepair, with numerous functional problems. The hotel's location is generally considered convenient for road trippers and those needing a quick stop, but the surrounding environment can be a concern for some. To ensure a more comfortable stay, guests are advised to thoroughly inspect their assigned room upon arrival and to inquire about any additional fees for amenities, as some are not included in the base rate.

Facilities & Amenities
The indoor pool with its waterslide is a primary attraction, especially for children, though many guests express frustration over an additional fee required to use the slide, which is often not disclosed upfront. The pool area itself receives mixed reviews, with some finding it enjoyable while others report issues such as cold water, murky conditions, or broken features. The hot tubs and sauna are also available, but frequently reported as being out of order or unclean. The fitness center is mentioned as having some equipment, though its condition varies. Guests commonly experience problems with key cards needing frequent reprogramming and report non-functional ice machines or laundry facilities. The absence of an elevator is a significant inconvenience for guests with mobility challenges or heavy luggage.

Cleanliness & Room Comfort
Cleanliness is a major and recurring concern for many guests, with numerous reports of filthy rooms, sticky floors, and visible garbage or hair left from previous occupants. Stains on linens, furniture, and bathroom surfaces are frequently noted, along with instances of mold in bathrooms. Some guests have even reported the presence of bedbugs or other insects. Rooms are often described as small or cramped, and many are perceived as old and outdated, with various items being broken or non-functional, including lamps, televisions, air conditioning units, and toilet or shower fixtures. Persistent musty or unpleasant smells, including smoke, are common. Thin walls contribute to significant noise levels from adjacent rooms and hallways, impacting sleep quality.

Dining & Food Quality
The complimentary breakfast receives varied feedback. Most guests appreciate the convenience of having breakfast available, with common offerings including waffles, eggs, bagels, fruit, coffee, tea, and juice. However, the food quality is inconsistent, with some guests finding it satisfactory while others describe it as unappetizing, limited in variety, or poorly prepared, such as watery eggs or paste-like gravy. Some reviews mention that breakfast items, including milk, are cleared away well before the advertised end time, leaving latecomers with few options. The coffee and juice machines are also occasionally reported as being out of order.

Location & Accessibility
The hotel's location is generally considered convenient for travelers, offering easy access to the highway and proximity to various restaurants and shopping areas. For those attending events, its position near local attractions like golf tournaments is beneficial. Parking is available on-site, though some guests have expressed concerns about security in the parking lot. However, the hotel's accessibility features are a point of contention. Many guests report that despite booking accessible rooms, the accommodations provided do not meet accessibility standards. The lack of an elevator is a significant issue for guests with mobility impairments or those carrying heavy luggage to upper floors.

Staff & Service
Guest feedback regarding the staff and service is notably mixed. While some guests praise individual staff members for being friendly, helpful, and attentive, a significant number of reviews describe staff as unresponsive, unprofessional, or rude, particularly when addressing guest complaints. The check-in process can be problematic due to issues like overbooking, incorrect room assignments, or frequent key card malfunctions. Housekeeping services are a common source of dissatisfaction, with many guests reporting that rooms are not cleaned adequately or that requests for fresh towels are not fulfilled. The check-out process can also be challenging, especially concerning the hotel's strict refund policy.

Additional Information
A frequently highlighted point of contention is the hotel's refund policy, which many guests find to be unyielding, as refunds are often denied even when rooms are deemed uninhabitable or guests check out early due to dissatisfaction. The pet policy allows animals, but guests report unexpected daily charges for pets, regardless of their presence, and a lack of suitable outdoor areas. Despite a stated no smoking policy, guests frequently report strong odors of smoke, including marijuana, in hallways and rooms. There are also general security concerns mentioned by guests, including issues with non-working exterior door locks and loitering.