Howard Johnson by Wyndham Gillette

This hotel offers a distinctive stay, characterized by its unique two-door access to rooms, allowing entry from both an interior hallway and directly from the parking lot, a feature many guests found surprisingly convenient. Its spacious rooms are often noted, making it a suitable option for budget travelers and road trippers seeking an affordable stopover. While some guests appreciate the value, others highlight that the property is older and in need of significant updates. For those planning a stay, it is advisable to manage expectations regarding the overall condition and to thoroughly inspect your room upon arrival to ensure it meets your comfort standards.

Facilities & Amenities
The hotel's facilities and amenities receive mixed to negative feedback from guests. Many reviews indicate widespread issues with the air conditioning and heating units, frequently described as loud, ineffective, or prone to leaking, leading to uncomfortable room temperatures. Wi-Fi connectivity is often reported as slow and unreliable, causing frustration for those needing to stay connected. Similarly, the televisions in rooms are frequently cited as non-functional or difficult to operate, and refrigerators and microwaves are sometimes found to be in disrepair. The ice machines are also commonly reported as broken. Furthermore, the advertised fitness center is noted by guests to have multiple broken machines, rendering it unusable.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly inconsistent, with a significant number of guests reporting substantial issues. Many reviews describe rooms as dirty, with visible stains on bedding, carpets, and walls, along with peeling wallpaper and water damage. Instances of bed bugs, spiders, and other insects are also mentioned. While some guests found their beds comfortable and conducive to a good night's sleep, others reported lumpy pillows and concerns about the cleanliness of linens. Bathrooms frequently receive negative comments regarding their small size, lack of water pressure, and visible grime, mold, or rust in showers and on fixtures. Noise from the loud air conditioning units and the nearby railroad is also a common complaint, impacting overall room comfort.

Dining & Food Quality
The hotel's dining options primarily revolve around its complimentary breakfast, which garners varied opinions. Many guests describe the breakfast offerings as limited, basic, or "sad," often consisting of mostly carbohydrate options like cereal, bread, and packaged pastries. Some reviews mention the presence of microwavable burritos, biscuits, and gravy, with occasional positive mentions of a pancake machine. However, the quality of items like coffee and milk is sometimes criticized, and the breakfast area itself is noted as small and cramped. While some guests found the breakfast adequate for a quick start to the day, many opted to seek food elsewhere due to the perceived lack of variety or quality.

Location & Accessibility
The hotel's location is generally considered convenient for travelers, particularly due to its easy accessibility from the highway and proximity to various restaurants. Guests appreciate its placement for road trips and its convenience to local points of interest like a baseball field. However, the surrounding area receives mixed feedback regarding safety and ambiance. Some guests expressed feeling unsettled due to poor outside lighting in the parking lot and a general perception of the area being sketchy or unsafe, especially at night. Despite these concerns, the hotel offers ample parking, and its direct access to the parking lot from rooms is a noted convenience for loading and unloading vehicles.

Staff & Service
The staff and service at the hotel receive a wide range of feedback, often described as a mix of highly positive and significantly negative experiences. Many guests commend the front desk staff for being friendly, helpful, and professional, particularly highlighting their willingness to assist with requests, such as changing rooms due to noise or accommodating early check-ins when possible. Some reviews specifically praise individual staff members for their excellent customer service. However, a notable number of guests report encountering rude or unprofessional staff, particularly during check-in or when addressing issues. Instances of difficult check-in processes and staff appearing bothered by guest inquiries are also mentioned, creating an inconsistent service experience.

Additional Information
Guests should be aware that while the hotel generally has a pet-friendly policy, some reviews indicate challenges or inconsistencies regarding service animals. There are recurring reports of significant issues with booking and reservations, including instances of guests being overcharged, reservations not being found, or rooms being unavailable upon arrival despite prior booking. Some guests also noted that information provided by third-party booking sites, such as the availability of an airport shuttle, was inaccurate. The property is frequently described as an older building that is undergoing updates, but these improvements are not yet fully realized, leading to a noticeable contrast between renovated and unrenovated areas.