HS HOTSSON Smart Leon Centro Max

The hotel offers a highly comfortable and welcoming experience, distinguished by its exceptionally spacious rooms and a commitment to outstanding guest service. Its unique integration with a large commercial center provides unparalleled convenience, making it a memorable stay for many. Guests consistently commend the hotel's overall cleanliness, the comfort of its accommodations, and the generally high quality of its food offerings. This establishment is particularly well-suited for business travelers seeking a productive and comfortable environment, families who benefit from ample room space and nearby amenities, and solo travelers looking for a safe and well-equipped base. To ensure the best experience, guests are advised to confirm the pool's availability before their stay, as it occasionally undergoes maintenance, and to clarify breakfast pricing directly with the restaurant rather than at reception.

Facilities & Amenities
Guests frequently highlight the hotel's comprehensive facilities, which contribute significantly to a comfortable stay. The fitness center is noted for being large and well-equipped with aerobic machines, though some weights are considered a bit dated. The swimming pool is a popular feature, often described as comfortable and a great amenity, especially for families, although several reviews mention it being under maintenance or having cold water at times, leading to disappointment. The hotel provides reliable Wi-Fi, ensuring guests can stay connected. Other conveniences include readily available ice machines and vending machines, adding to the overall ease of access. While some guests appreciate the availability of transportation services, there's no mention of a spa or dedicated business center beyond the general work-friendly rooms.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness and the comfort of its rooms. Guests consistently describe the accommodations as very spacious, well-designed, and conducive to relaxation, often noting the comfortable beds and soft linens that ensure a restful sleep. The bathrooms are typically large with good water pressure and consistent hot water. In-room amenities like a coffee maker, refrigerator, and microwave are appreciated for enhancing convenience, especially for longer stays. However, some guests have reported minor issues, such as occasional mold in the shower, dust in certain areas, or uncleaned coffee makers. While rooms are generally quiet, a few reviews mention noise from other guests or events, and some note that windows are sealed, preventing natural ventilation.

Dining & Food Quality
Feedback on the hotel's dining options is largely positive, with many guests commending the food quality and variety. The breakfast buffet is frequently highlighted as delicious and comprehensive, offering a wide range of options that often exceed typical hotel fare. Guests particularly enjoy the freshly prepared dishes and the overall taste. However, some experiences in the restaurant have been mixed; while the food itself is generally good, a few guests reported slow service, incomplete dishes, or food being served cold during breakfast. There were also isolated comments about the coffee quality and instances of egg shells in omelets. Despite these minor issues, the dining experience is often seen as a significant advantage, with many guests choosing to eat at the hotel due to the high standard of ingredients and preparation.

Location & Accessibility
The hotel's location is a significant draw, particularly for its convenience and accessibility. It is ideally situated adjacent to a large commercial center (Centro Max), offering guests easy access to an extensive food court, various shopping options, and nearby establishments like a McDonald's, Starbucks, and a large retail store. This makes it highly convenient for both leisure and business travelers. While the hotel is not within walking distance of the city's historical center, which is about a 45-minute walk away, its position provides excellent connectivity to other parts of the city. The hotel offers ample underground parking that is generally considered secure, though some guests noted a lack of direct elevator access to the hotel and occasional difficulty navigating the entrance, especially when the lot is full due to adjacent businesses.

Staff & Service
The hotel's staff and service consistently receive high praise, being described as a standout feature. Guests frequently commend the team for being professional, polite, attentive, and extremely friendly, creating a welcoming atmosphere. Many reviews highlight the staff's helpfulness and their promptness in responding to requests, contributing to a very positive overall experience. The check-in process is generally smooth, and the housekeeping staff is noted for being attentive and efficient, though some isolated incidents of missed room cleaning or towel changes were reported. While most interactions are positive, a few guests experienced slow service or perceived a lack of empathy from some restaurant or front desk personnel, particularly concerning billing inquiries or specific requests. Overall, the dedication to guest satisfaction is a recurring theme.

Additional Information
Several important details enhance or occasionally impact the guest experience. The swimming pool is a popular amenity, but guests should be aware that it is sometimes closed for maintenance without prior notification, which can be disappointing, especially for families. While the hotel generally maintains high standards of cleanliness, some guests have noted a discrepancy with the hotel's stated environmental policy, observing daily towel changes despite "green" cards. There have been isolated reports of billing discrepancies or confusion regarding breakfast package inclusions, suggesting guests should clarify details upon arrival. The underground parking is secure but lacks a direct elevator to the hotel, requiring guests to use stairs. Additionally, some guests mentioned noise from large groups like sports teams or school events, which occasionally disrupted the peace.