Hyatt Centric Times Square New York

The hotel offers a vibrant urban experience, highlighted by its unforgettable rooftop bar, Bar54, which provides stunning city views and a lively atmosphere. Its prime location places guests right at the heart of the Times Square area, making it an ideal choice for sightseers and theater-goers eager to explore the city's iconic attractions and Broadway shows. Families appreciate the hotel's spacious rooms, often available with connecting options, while couples can enjoy romantic evenings with breathtaking vistas from higher floors. Guests consistently commend the hotel's overall cleanliness and the generally attentive staff, who are often described as friendly and helpful. To enhance your stay, consider requesting a room on a higher floor for better views and reduced street noise, and be sure to experience the unique ambiance of the rooftop bar, a true highlight for many visitors.

Facilities & Amenities
The hotel features a popular rooftop bar, Bar54, which is a significant draw, offering impressive city views and a vibrant setting for evening drinks, though some guests note the beverages can be expensive. The lobby is frequently described as small, with limited seating, providing little space for guests to relax or socialize. The elevators are a common point of concern, with many guests reporting long wait times, particularly during busy periods, and some instances of them being out of service or insufficient for the number of users. On the positive side, the hotel provides a well-equipped gym that includes Peloton bikes and offers views of the city, allowing guests to maintain their fitness routines. A small cafe and shop are conveniently located in the lobby area, offering quick grab-and-go options.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness throughout the property and within the rooms. Most rooms are considered spacious for New York City standards, providing ample space for movement and luggage, though some guests found their assigned rooms to be quite small. The beds are generally described as comfortable, ensuring a restful night's sleep, although a few guests found them to be too firm or the pillows to be unsupportive. The bathrooms are well-maintained, featuring rain showers with excellent water pressure and ample hot water; some even boast a luxurious heated floor. While many guests report the rooms are surprisingly quiet given the central location, some experienced notable street noise or loud air conditioning units, which occasionally impacted sleep quality. In-room amenities include complimentary bottled water and a coffee maker, though some guests noted a lack of other basic toiletries or robes.

Dining & Food Quality
The hotel offers various dining options, primarily centered around its lobby cafe, T45, which provides breakfast items. Guests can choose from grab-and-go selections or opt for room service breakfast, which is often delivered in a brown bag but is praised for its impressive quality and generous portions, often compared favorably to a sit-down restaurant. However, many guests feel the breakfast options are basic and expensive, noting the absence of a traditional, full-service restaurant for a comprehensive sit-down meal. The limited variety and the cost associated with the available food services were points of concern for some visitors. While convenient for quick bites and coffee, the hotel's food and beverage offerings are not considered a primary highlight for those seeking extensive culinary experiences.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, positioning guests just steps away from Times Square and the heart of the Broadway Theater District. This prime spot allows for easy walking distance to numerous major attractions, including Rockefeller Center, Bryant Park, and various subway stations, providing convenient access to explore all parts of Manhattan. Guests appreciate the abundance of nearby amenities, such as Walgreens, Starbucks, and a wide array of restaurants and pubs right outside the hotel's doors. For those arriving by car, valet parking is available, offering convenience, though guests frequently note that it comes at a significant cost. The hotel's proximity to public transport makes it an excellent base for navigating the city without a personal vehicle.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the quick check-in process and the staff's willingness to accommodate requests, such as early check-ins or providing extra amenities. The housekeeping team is frequently highlighted for their thoroughness, ensuring rooms are clean and well-maintained, and for their polite interactions with guests, often going the extra mile to replenish supplies. However, some guests reported less positive interactions with specific front desk personnel, describing them as disinterested or unhelpful, particularly when addressing issues like room heating or reservation discrepancies. The valet service is noted for its efficiency and the helpfulness of its attendants, while the presence of security at the elevators contributes to a sense of safety and peace of mind for guests.

Additional Information
Guests should be aware of an additional destination fee that is applied daily, which many found to be unexpected and lacking in perceived value, as it often covers services they did not utilize or were not clearly explained. This fee was a point of frustration for several visitors who felt it significantly increased the overall cost of their stay without providing commensurate benefits. Some guests, particularly those with Hyatt member status, reported receiving valuable perks such as room upgrades to higher floors or with better views, which significantly enhanced their overall experience. The hotel provides bottled water daily in rooms, a thoughtful and appreciated amenity. While the hotel aims to be a quiet oasis, some guests on lower floors noted persistent street noise from outside, including sirens, which could be disruptive, impacting their ability to sleep peacefully.