Situated near the marina at San Juan Bay, Hyatt House San Juan is a three-star aparthotel where amenities available to guests include 24/7 fitness and business centres and an outdoor pool. Studio and one-bedroom suites offer kitchenettes or full kitchens along with climate control, custom-designed Hyatt beds, seating areas, 42” flat-screen TVs, and free Wi-Fi. Bay View, accessible rooms, and pet-friendly units are available. Facilities at Hyatt House San Juan include a 24-hour front desk, meeting space, laundry and dry cleaning services, tour and tickets assistance, and paid on-site parking. A complimentary breakfast buffet includes an omelette bar. Plus, light meals and snacks are available from the H Bar and Guest Market. A complimentary grocery shopping service is also available. This hotel lies within a 15-minute walk of the Pan American Pier and the Puerto Rico Convention Center and is a 13-minute drive from Luis Munoz Marin International Airport.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
Just 2.5 miles away from San Juan's cruise terminal, this hotel's location is a hit with those departing for the Southern Caribbean islands. Visitors to the Puerto Rico Convention Center also favour this accommodation. Reviewers enjoy the restaurants, park and promenade in this Miramar hotel's neighbourhood.
Staff across all departments of this hotel receive heaps of praise for being friendly, helpful, and knowledgeable about the beautiful, colonial city of San Juan. Guests found the terrific team ready and willing to assist at all hours, making those stressful twilight transfers a much calmer affair.
This hotel's well-equipped gym is popular with reviewers, as is its small-but-perfectly-formed swimming pool within landscaped gardens, oft described as serene, modern and stylish. Guests appreciated being able to use the more substantial pool facility and kid's play area of a neighbouring hotel from the same group.
Guests have experienced long waits after reporting maintenance issues in rooms. Malfunctioning air conditioning and a lack of hot water in bathrooms are a recurring theme. The occasional traveller finds the housekeeping to be on the sloppy side of spotless, though the majority report sparklingly clean accommodation.
Some travellers have reported disturbances from the nearby airport and cruise terminal, while others needed earplugs to sleep due to the constant rumble of air-conditioning. A few guests have mentioned noise carrying from the room to room and from corridors, as well as from local construction work.
Guests often grouse about the property's lack of food and beverage facilities, claiming that the simple, snack-based evening menu served in the hotel's small bar/restaurant space fails to offer much respite from cruise food. Several travellers were miffed to find the hotel's kitchen does not offer lunch.
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