Hyatt Place Chicago O'Hare Airport

This hotel is a popular choice for its convenient proximity to the O'Hare Airport, offering a shuttle service that many guests find useful for travel connections. Its signature feature is also its direct walking distance to the Allstate Arena, making it an ideal base for concert-goers and event attendees. Most guests appreciate the overall cleanliness and comfortable accommodations, alongside the generally friendly staff. The hotel caters well to airport travelers seeking a quick layover spot and families attending local events, thanks to its spacious rooms. To ensure a smoother experience, it is advisable to confirm shuttle service hours in advance, as they can be inconsistent, and be prepared for potential parking fees and limited availability.

Facilities & Amenities
The hotel's facilities are generally perceived as good and clean, though some guests report issues with the elevators being slow or out of service. A significant number of reviews highlight problems with the air conditioning and heating systems, with rooms often being too cold or too hot, and the units themselves being excessively loud. Many guests note the absence of a microwave in the rooms, with only a single shared unit available in the lobby, leading to inconvenience. The pool is mentioned as an enjoyable amenity by some, while others found the water to be too cold or unclear. Some common areas, including hallways, are described as dark, and some guests observed old or stained carpets, along with a general unpleasant odor in certain parts of the building.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its overall cleanliness, describing rooms as spotless and well-maintained upon arrival. The beds are consistently praised for being comfortable, ensuring a restful night's sleep, and many appreciate the spacious bathrooms and quality pillows. However, a recurring concern is the lack of consistent housekeeping service, with many guests reporting that their rooms were not cleaned daily, even after multiple requests, leading to unemptied garbage and a need to seek out fresh towels. Noise is a significant issue for many, with complaints about highway noise, airplane sounds, and noise from adjacent rooms or loud AC units impacting sleep quality. Some guests also reported issues with stained towels or sheets, and a few experienced problems with hot water availability or water pressure in the showers.

Dining & Food Quality
The complimentary breakfast receives mixed feedback; while many guests find it to be good and appreciate the convenience, a substantial number express disappointment with the limited variety of options. Common complaints include the absence of items like bacon, yogurt, or certain pastries, and a lack of decaffeinated coffee or herbal teas. Some guests reported that hot food items, such as eggs and potatoes, were often served cold, and that food and coffee refills were slow. The overall quality of the breakfast is sometimes described as basic or substandard, with some finding the juice watered down or the bread stale. The hotel's bar and restaurant options are generally considered limited, with some guests noting early closing times.

Location & Accessibility
The hotel's location is a major highlight, being very close to the O'Hare Airport and offering a shuttle service that is appreciated by many for airport transfers. Its direct walking distance to the Allstate Arena is also a significant advantage for event attendees. Additionally, guests find convenience in the proximity to various restaurants and shops, including a Target, within a short walking distance. However, the parking situation is a considerable source of frustration for many; guests frequently mention high parking fees, limited parking availability, and the poor condition of the parking lot, which is described as torn up, dark, or resembling a construction site. The airport shuttle service, despite being a key offering, is frequently criticized for its unreliability, long wait times, insufficient capacity, and inconsistent communication from staff.

Staff & Service
The hotel staff generally receives positive remarks for being friendly, helpful, and accommodating, with many guests highlighting their politeness and efficiency during check-in. However, there are numerous instances of negative feedback regarding specific service interactions. Some guests encountered rude or dismissive staff members, including a manager who was described as belittling and unhelpful when addressing guest concerns. A significant issue is overcharging or the presence of hidden fees, particularly related to parking and early check-in, with guests reporting discrepancies between quoted and actual charges, and difficulties in obtaining refunds for erroneous billing. Communication regarding shuttle services is also a frequent point of contention, with guests experiencing unresponsiveness or receiving inaccurate information.

Additional Information
Guests should be aware of certain hotel policies and practices that have caused frustration. There are multiple reports of guests being charged for minor property damage, such as makeup stains on face towels, with some feeling these charges were excessive or unwarranted. A notable concern is the hotel's approach to parking, where it charges guests a daily fee but also sells parking spots to non-guests attending events at the nearby arena, often leading to a severe lack of available spaces for hotel residents. A very serious issue reported by one guest was the presence of bed bugs in their room, leading to an immediate checkout. Furthermore, the hotel's heating and cooling systems are centrally controlled, meaning individual room temperatures cannot always be adjusted to guest preference, leading to discomfort.