Hyatt Place Dallas/Grapevine

The hotel is a popular choice for its convenient location near the DFW Airport and the Grapevine Mills Mall, offering easy access to shopping and entertainment. Its signature feature is the complimentary shuttle service to and from the airport and within a five-mile radius, making it ideal for layover guests, shoppers, and business travelers seeking seamless transportation. Many guests appreciate the spacious rooms and the generally friendly staff. For families, the hotel's proximity to attractions like Legoland and Sea Life, combined with comfortable accommodations, makes it a suitable base for exploration. To enhance your stay, it is advisable to confirm the shuttle service hours and availability, especially for early morning or late-night flights, as some guests experienced inconsistencies. Additionally, managing expectations regarding the breakfast quality and variety can help ensure a more satisfying dining experience.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort and convenience. Most rooms are equipped with a mini-fridge and coffee/tea maker, and guests generally appreciate the availability of free Wi-Fi throughout the property. A fitness center is on-site for those wishing to maintain their workout routine, though some found it lacking certain equipment or being too warm. The pool area is available for relaxation, with some guests enjoying it, while others noted issues with cleanliness, such as algae, or finding the water too cold. A significant recurring concern, however, revolves around the elevators, which are frequently described as old, slow, noisy, shaky, and prone to breaking down, with one often being out of service. Many guests also expressed disappointment over the absence of an in-room microwave and a safe. The hotel's bar is noted as being small with limited food options.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many guests found their rooms clean and appreciated the spacious layout, a significant number reported issues such as musty odors, stains on carpets and furniture, and general signs of the hotel being dated. Some even encountered bugs or found used soap upon arrival. The beds receive varied reviews; many found them comfortable, ensuring a restful sleep, but others described them as too soft, too hard, or small, with some mentioning issues like sagging or uncomfortable pillows. Noise levels from adjoining rooms or hallways were a concern for some, despite others finding the hotel quiet. The air conditioning system also garnered mixed comments, with some units struggling to cool rooms effectively or being excessively noisy. Bathrooms were a frequent point of contention, often described as extremely small, difficult to maneuver in, and plagued by issues like low water pressure, slow drains, peeling paint, or toilet malfunctions.

Dining & Food Quality
The hotel provides a complimentary breakfast that garners mixed reactions from guests. Most appreciate the convenience and the fact that it is included with the stay, often describing it as decent, good, or even great, with a variety of hot items like eggs and sausage. However, many guests expressed disappointment with the food quality, noting that items like eggs tasted powdered, bacon was thin, or pastries were stale. The breakfast area is frequently described as small and prone to becoming crowded, leading to limited seating and items running out quickly, with staff sometimes struggling to replenish them efficiently. Some guests desired more diverse and healthier options, such as waffles, pancakes, or fresh fruit. The hotel's restaurant is primarily a bar offering a very limited menu of wings and personal pizzas, often prompting guests to seek dining options at nearby establishments or the hotel next door.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, particularly its proximity to DFW Airport and the Grapevine Mills Mall, which is within easy walking distance and offers extensive shopping, dining, and entertainment options. Guests also appreciate its convenience to other local attractions, including the Gaylord Convention Center and historic downtown Grapevine. The hotel offers free parking, which is a significant benefit for those traveling by car. A key feature is the complimentary shuttle service to and from the airport and within a five-mile radius, which many guests found incredibly useful. However, the shuttle's reliability is a frequent point of criticism, with reports of long wait times, inconsistent schedules, and unresponsiveness from the front desk when attempting to arrange pickups, leading some guests to opt for alternative transportation like ride-sharing services.

Staff & Service
The staff and service at the hotel receive highly varied feedback. Many guests consistently praise the front desk staff for being friendly, helpful, attentive, and accommodating, often going above and beyond to assist with requests or resolve issues. The shuttle drivers are also frequently commended for their professionalism and helpfulness. However, a significant number of reviews highlight negative experiences with the front desk, describing some staff members as rude, unprofessional, dismissive, or inattentive, sometimes appearing disengaged or unconcerned with guest complaints. Issues with online booking, such as rooms being overbooked or reservations canceled, also led to frustration. Housekeeping service is another area of mixed feedback; while some found it efficient, others reported staff entering rooms too early or not providing consistent cleaning and replenishment of amenities.

Additional Information
Guests should be aware of certain policies and features that may impact their stay. The hotel has a pet-friendly policy, though a pet fee of around $75 is typically applied, and finding suitable outdoor areas for pets nearby can be challenging. Some guests noted that housekeeping service is not provided daily, which may require guests to request fresh towels or amenities. While the hotel offers free Wi-Fi, some guests experienced connectivity issues, particularly with personal devices like laptops. The hotel operates on a cashless policy, accepting only cards and digital payments, which is important for guests to note for tips or incidental charges. Additionally, some guests found the provided pillows to be uncomfortable, suggesting bringing personal alternatives if pillow comfort is a priority.