Hyatt Place Fair Lawn/Paramus

This hotel is a popular choice for families and travelers visiting the area due to its spacious rooms that often include a separate sitting area with a sofa bed, providing ample space and comfort. Its convenient location near major highways makes it a practical base for sightseers exploring the region and business travelers attending events or visiting nearby testing centers. Guests frequently commend the friendly and helpful staff, as well as the complimentary breakfast. However, a recurring concern is the significant highway noise, which can impact the tranquility of the stay, and the general datedness of some room features. To ensure a more peaceful experience, it is advisable to request a room located at the rear of the hotel, away from the highway.

Facilities & Amenities
Guest feedback on the hotel's facilities is mixed, with a notable concern being the indoor pool, which is frequently reported as closed for maintenance or found to be dirty, leading to disappointment, especially for families traveling with children. The fitness center is available, though some guests describe it as small with limited equipment. The hotel offers free Wi-Fi, which generally works well, though some guests experienced initial connectivity issues. A Starbucks counter and a small lobby bar or eatery are convenient for quick purchases and evening relaxation. However, the ice machines are occasionally reported as empty or non-functional, and the elevators have been noted to be noisy or out of service at times.

Cleanliness & Room Comfort
Rooms are generally described as spacious and well-sized, often featuring a separate sitting area with a sofa bed, which is appreciated by many. While many guests find the rooms clean and comfortable, a significant number report issues with dated furniture, worn-out mattresses, and visible signs of age such as patch jobs, chipped wood, water spots, and even mold or stains in bathrooms and on upholstery. Bed comfort receives mixed reviews; some find them very comfortable, while others describe them as lumpy, saggy, or having noisy springs. Noise levels are a major concern, particularly from the adjacent highway, but also from hallways, electrical rooms, and other guests. Bathrooms are frequently noted as tiny, with doors that can scrape the toilet or offer limited privacy, and some have the vanity located outside the main bathroom area. A common complaint is the absence of a microwave in the rooms.

Dining & Food Quality
The complimentary breakfast is a highlight for many guests, offering a variety of options such as scrambled eggs, pancakes, sausage, bacon, French toast, fresh fruit, yogurt, cereals, and coffee. Most guests find the breakfast plentiful and tasty, appreciating the convenience and range of choices. However, some reviews indicate that the selection can be limited, and hot food items are occasionally served cold. There are also specific comments about the quality of the powdered eggs. The hotel also features a lobby bar and a small eatery where guests can purchase meals and snacks, providing additional dining convenience.

Location & Accessibility
The hotel's location directly off a major highway is a double-edged sword. While it offers convenient access to nearby malls, restaurants, and is well-situated for visiting surrounding areas or accessing New York City, the entrance and exit from the property are frequently described as difficult and potentially dangerous due to the sharp turn and high-speed traffic. Parking is generally ample and free, with well-lit spaces. However, the area is not considered walkable, requiring a car for most excursions. Guests staying in rooms facing the highway should be prepared for significant road noise.

Staff & Service
The staff consistently receives high praise, with guests frequently describing them as friendly, helpful, attentive, and accommodating. Many reviews highlight the quick check-in process and the staff's willingness to assist with various requests, from facilitating food deliveries to addressing room issues promptly. The overall sentiment is that the team goes above and beyond to ensure a positive guest experience, contributing significantly to the hotel's appeal despite some of its physical shortcomings. Their professionalism and welcoming demeanor are a recurring theme in guest feedback.

Additional Information
A significant point of contention for many guests is the hotel's frequent pool closures, often without prior notification on booking websites, leading to considerable disappointment, especially for families. The hotel is noted to be undergoing renovations, which some guests appreciate, though others find the ongoing work disruptive or observe that many areas still appear dated or in need of further updates. Some guests have reported issues with billing discrepancies and difficulties in obtaining refunds for prepaid stays. Furthermore, there are mentions of a pervasive chemical smell or sewage odor in certain areas of the hotel, which can be off-putting. The hotel maintains a pet-friendly policy, which is a valued amenity for guests traveling with animals.