Hyatt Place Greenville/Haywood

This hotel is often noted for its spacious rooms and comfortable beds, providing a welcoming retreat for guests. It is particularly well-suited for families seeking ample space, business travelers needing a functional and quiet environment, and couples on a getaway. Guests attending sports tournaments also find the accommodations convenient. While many appreciate the hotel's modern aesthetic and cleanliness, a significant number of reviews highlight ongoing renovations that can impact the stay. To ensure a smooth experience, it is advisable to confirm your room's readiness before arrival, especially if requesting early check-in, and to be aware that construction activities may affect certain amenities and common areas. The hotel's commitment to updating its facilities is evident, though the process can sometimes lead to temporary inconveniences.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is quite varied. A recurring concern revolves around the elevators, which many guests describe as slow, old, and frequently in disrepair, often leaving only one operational and causing significant inconvenience. The fitness center is generally considered small and disappointing, with limited equipment. On a more positive note, the Wi-Fi consistently receives praise for its reliability. While parking is available, some guests found it challenging due to ongoing construction. Many reviews mention issues with ice machines being out of order, requiring guests to obtain ice from the front desk. Similarly, the absence of a microwave in individual rooms is a common complaint, with guests having to use a communal one in the lobby. Some rooms also had non-functional refrigerators. The pool is frequently noted as being closed or out of order, which disappoints guests expecting to use it. Common areas, including the lobby, receive mixed reviews, with some finding them clean and modern, while others report them as dirty or unkempt.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests praise the rooms as very clean, impeccably maintained, and spotless, contributing to a pleasant stay. However, a significant number of reviews report issues such as sticky floors, hair in showers and beds, mold or mildew in bathrooms, and rooms not being cleaned during extended stays. Rooms are consistently described as spacious and comfortable, often featuring a separate sitting area, which is a major positive. The beds are widely lauded for being very comfortable, ensuring a restful night's sleep. Noise levels are a frequent complaint, with guests experiencing disturbances from loud AC units, thin walls allowing hallway noise and slamming doors, and general guest disturbances. Bathrooms receive mixed reviews; while some are modern, others are criticized for being small, having slippery tubs, or issues with drainage and fixtures. In-room amenities like coffee makers are appreciated, but some guests noted a lack of washcloths or tissue, and issues with sheets not being properly changed.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive highly mixed feedback. Most guests appreciate the complimentary breakfast, describing it as good, great, excellent, and offering a variety of options including hot items like eggs, sausage, and French toast, along with fresh fruit. Many highlight it as a significant value. However, a substantial number of reviews express disappointment, noting that the breakfast area can be overcrowded and loud, with food items running out quickly or being served cold. Complaints include minimal variety, poor quality coffee, and issues like sour milk or ants. The overall consensus is that while it offers convenience, the quality can be inconsistent, with some guests finding it subpar compared to other hotel brands. The on-site restaurant and bar are consistently reported as being closed or non-operational, often due to renovations or a lack of liquor license, which is a significant disappointment for guests expecting evening dining and beverage services.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage by guests. It is described as central, convenient, and easily accessible, particularly due to its proximity to the highway. Guests appreciate being close to various attractions, including the mall, numerous restaurants, and shopping areas, making it an ideal base for exploring the city. The hotel's distance from downtown Greenville is also seen as a positive, offering a quieter environment while still being an easy and quick drive away. For those traveling by air, the airport is conveniently close. Parking is generally available and often free, which is a significant benefit. However, some guests noted that parking can be limited or challenging at times, especially during periods of ongoing construction, which can impact accessibility to the main entrance.

Staff & Service
Feedback regarding staff and service is highly polarized. Many guests commend the staff for being friendly, helpful, professional, attentive, and accommodating, often going above and beyond to assist with requests and resolve issues. Specific mentions include quick and smooth check-in and check-out processes. However, a significant number of reviews describe staff as rude, unprofessional, curt, dismissive, or bothered by guest inquiries, leading to negative interactions. Some guests reported feeling ignored or experiencing a lack of empathy. Housekeeping service is a frequent point of contention; many guests noted that their rooms were not cleaned during their stay, even after multiple requests, or that basic amenities like towels and toiletries were not replenished. This often required guests to personally visit the front desk to obtain supplies, which contributed to a sense of inconvenience and dissatisfaction with the overall service.

Additional Information
Guests should be aware that the hotel is undergoing extensive renovations and construction, which is a frequently mentioned theme in reviews. While these updates aim to improve the property, they can lead to various inconveniences, including construction noise during the day, debris in parking areas, and limited access to certain facilities. Some guests reported issues with the appearance of common areas and elevators due to the ongoing work. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some noted challenges in finding suitable outdoor areas for pets or experienced issues with barking dogs disturbing other guests. Another recurring concern is the presence of guest noise, particularly in hallways, which can be disruptive, especially during late hours, impacting the overall tranquility of the stay.