Hyatt Place Omaha/Downtown-Old Market

This hotel is highly regarded for its prime location in the heart of the Old Market district, offering guests unparalleled access to a vibrant array of shops, restaurants, and entertainment options. Its convenient setting makes it an excellent choice for sightseers and leisure travelers looking to explore the city on foot, as well as families seeking proximity to attractions like the zoo and children's museum. Many guests appreciate the spaciousness and comfort of the rooms, along with the generally friendly and helpful staff. However, some recurring themes suggest areas for improvement, particularly regarding noise levels and certain aspects of the complimentary breakfast. To ensure a more restful stay, guests might consider requesting a room away from the street or elevators, and it's advisable to clarify housekeeping services upon arrival.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. A gym is available, with some guests noting the presence of a Peloton bike, which is a welcome addition. Many rooms are equipped with a mini-fridge and a coffee maker, enhancing convenience. Wi-Fi connectivity is generally strong, and blackout shades are appreciated for a good night's sleep. However, a frequent point of contention is the absence of a hot tub, and the pool is often described as small and sometimes cold, with occasional reports of cleanliness issues or non-functional accessibility lifts. Some guests also express disappointment about the lack of an in-room microwave and note that the elevators can be slow or limited in number, leading to wait times.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests find their rooms to be clean and spacious, with some enjoying city views. The beds are often described as comfortable, though a significant number of reviews mention lumpy pillows and some find the beds to be too firm or worn. Street noise and hallway noise are common complaints, particularly for rooms on lower floors or near elevators, impacting sleep quality. While some bathrooms are praised for their size and features, others note issues such as cracked sinks, peeling paint, slow-draining showers, or even instances of uncleanliness upon arrival. The design of the bathroom door, often being opaque glass, raises privacy concerns for some guests, and issues with AC noise or malfunction are also reported.

Dining & Food Quality
The complimentary breakfast is a notable feature, with many guests appreciating its inclusion. However, opinions on its food quality and breakfast variety are quite mixed. While some find it varied and tasty, a significant number of guests describe it as unimpressive, generic, or below average. Common complaints include a lack of options like waffles or pancakes, especially on weekends, and issues with the quality of hot items such as eggs and sausage, which are sometimes reported as cold, powdered, or spicy. The breakfast area can also become chaotic and crowded, with items like dishes and coffee running out. The hotel's "restaurant" and bar offerings are often found to be minimal, with limited menus and staff sometimes unwilling or unable to prepare food outside of breakfast hours.

Location & Accessibility
The hotel's central location in the Old Market district is consistently highlighted as its strongest asset. Guests appreciate being walkable to numerous restaurants, shops, and local attractions, including museums and the zoo. This makes it highly convenient for exploring the city without needing a vehicle. The attached parking garage is generally seen as a convenience, providing easy access to the hotel. However, the parking fee, typically around $25 per night, is a frequent point of dissatisfaction for many guests, who feel it should be included. Some also report issues with the parking garage gates not functioning, or concerns about its cleanliness and security. Additionally, while the location is vibrant, some guests note the presence of street noise and occasional concerns about the surrounding area's atmosphere.

Staff & Service
The staff generally receives high praise for being friendly, helpful, and providing attentive service. Many guests highlight positive interactions, noting their willingness to accommodate requests and assist with issues. The check-in process is often described as quick and efficient. However, feedback on housekeeping services is a significant area of concern; many guests report that rooms are not cleaned daily, or that services are inconsistent, requiring repeated requests for fresh towels or trash removal. Some reviews also mention instances of unhelpful or dismissive staff when problems arise, such as maintenance issues or noise complaints, leading to frustration. Overall, while individual staff members are often commended, the consistency of certain services can be a point of contention.

Additional Information
A key point for guests to note is the hotel's no daily housekeeping policy, which is a frequent source of frustration for many who expect regular room servicing. Guests often need to proactively request fresh towels or trash removal. The parking fee for the attached garage is another important detail, as it is an additional charge not always clearly communicated upfront. While the hotel is generally considered safe and secure, some guests have reported issues with the parking garage, including non-functional gates and concerns about its cleanliness. The hotel's policy regarding rewards program benefits is occasionally mentioned, with some members receiving perks like room upgrades.