Hyatt Place San Antonio-North/Stone Oak

This hotel is highly regarded for its exceptional cleanliness and spacious rooms, offering a comfortable and welcoming environment for guests. A notable signature feature is the complimentary access to a nearby fitness center, which many guests highly appreciate for its luxurious offerings. The property is particularly well-suited for business travelers due to its quiet atmosphere and convenient layout, providing ample space for work and relaxation. It is also an excellent choice for families seeking comfortable accommodations and a good breakfast, and for those visiting local medical centers given its strategic proximity. Guests consistently highlight the friendly staff and the excellent breakfast as key elements of a positive stay, contributing significantly to overall guest satisfaction. To enhance your experience, consider utilizing the impressive off-site fitness facilities and be aware that while the hotel is generally quiet, some rooms may experience noise from the air conditioning unit.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and convenient. The indoor pool is a popular amenity, often described as clean, though some guests have noted it can be cold or have a strong chlorine smell, and there have been instances of it being closed for maintenance. While a hot tub is not available, the hotel compensates with its highly praised complimentary access to a nearby fitness center, which offers extensive workout options. Parking is ample and free, providing convenience for most guests, though some have expressed concerns regarding security in the parking lot. The elevators are functional, but a few guests have reported them being slow or one being out of service. Most rooms include a refrigerator and coffee maker, but the absence of an in-room microwave is a common point of feedback, with many guests wishing for its inclusion. An on-site Starbucks and a bar are available, with the bar receiving mixed reviews for its limited offerings and service.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests commending the pristine condition of the rooms, lobby, and breakfast areas. However, feedback on room cleanliness is mixed, as some guests have reported issues such as dirty bathrooms with hair and dust, uncleaned floors, or even more serious concerns like finding bed bugs or other unsanitary items. The spacious rooms are a consistent highlight, often featuring a separate sitting area with a couch, providing ample space for relaxation. Opinions on bed comfort vary; many guests describe the beds and pillows as comfortable and conducive to a good night's sleep, while others have found them to be worn, too soft, or lumpy. Noise levels are also a point of mixed feedback, with some guests enjoying a quiet stay, while others have been disturbed by a loud AC unit, hallway noise, or traffic sounds. The bathroom size and amenities receive varied comments, with some noting dim lighting or issues with water pressure or cold water.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, consistently receiving high praise for its quality, variety, and the inclusion of hot options. Guests appreciate the selection of items, often noting the presence of French toast sticks and the use of real dishes and silverware, which enhances the dining experience. While the coffee is generally well-received, some guests have found it to be watered down or to contain grounds, and there have been requests for hot chocolate packets. The breakfast area can sometimes become crowded, leading to seating challenges, particularly during peak hours. In addition to breakfast, the hotel features an on-site bar and a bakery. The bar receives mixed reviews, with some guests finding its offerings limited, while the 24/7 bakery, offering fresh pastries and desserts, is a popular and convenient amenity.

Location & Accessibility
The hotel boasts a convenient location that is particularly advantageous for guests visiting local medical centers, such as the Houston Medical Center and Methodist Stone Oak, with many finding it within walking distance or a short drive. It offers easy access to major highways, making travel around the city straightforward. Guests also appreciate its proximity to various shopping centers and restaurants, providing ample options for dining and entertainment. While the location is ideal for business and medical-related stays, some guests have noted that it is a bit far from major tourist attractions and the downtown area, which might require a longer drive. The hotel provides free parking, which is a significant benefit, though there have been recurring concerns about parking lot security, with reports of vehicle break-ins. Some guests have also found the hotel's entrance to be a bit tricky to navigate.

Staff & Service
The hotel staff consistently receives overwhelming praise for their friendly staff, helpful service, and professional demeanor. Guests frequently highlight their attentiveness, willingness to go above and beyond, and their welcoming attitude from check-in to check-out. The check-in process is generally described as quick and easy, contributing to a smooth arrival experience. While many guests commend the housekeeping for maintaining clean rooms, there is mixed feedback, with some reporting inconsistencies in daily cleaning or issues with replenishment of supplies. Despite the predominantly positive feedback, a few isolated instances of rude or inattentive staff have been mentioned, particularly concerning specific issues or requests. Overall, the staff's commitment to providing excellent service is a recurring theme, significantly enhancing the guest experience.

Additional Information
A standout and highly valued feature of this hotel is the complimentary access to a nearby fitness center, which guests can utilize during their stay, offering a premium wellness experience. The hotel also maintains a pet-friendly policy, accommodating guests traveling with their animals, though some have noted challenges in finding suitable outdoor areas for pets. While the hotel offers free parking, there are significant and recurring parking lot security concerns, with multiple reports of vehicle break-ins, and guests have noted the absence of security cameras. Guests should also be aware that the hotel's cleaning policy may not include daily room service unless specifically requested, and some have reported issues with a deposit policy that requires card payment and is not always clearly communicated upfront.