Hyatt Place Secaucus/Meadowlands

This hotel offers a highly convenient and comfortable stay, particularly noted for its direct bus access to New York City, making it an ideal choice for sightseers and families looking to explore Manhattan without the high costs of city accommodation. Its spacious rooms and the significant benefit of free parking also stand out, appealing to budget-conscious travelers and those attending events at nearby venues. Guests frequently commend the hotel's general cleanliness and the friendly, helpful demeanor of its staff. To enhance your experience, consider arriving early for breakfast to avoid peak crowds, and be sure to utilize the readily available bus service for seamless travel into the city. Requesting a room on a higher floor might also offer desirable city views.

Facilities & Amenities
The hotel provides a range of facilities designed for guest convenience, including a well-equipped gym or fitness center for those wishing to maintain their routines. Guests appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. While there is no swimming pool, the hotel does offer a computer station for guest use. Many rooms are equipped with a fridge and some include a microwave, though a few guests noted having to pay extra for the latter or experiencing issues with non-working units. The lobby area is often described as spacious and welcoming. However, a recurring point of feedback concerns the elevators, which can be slow and crowded, especially during busy periods, partly due to ongoing renovations.

Cleanliness & Room Comfort
Guests generally find the rooms clean and the beds comfortable, often highlighting the soft towels and spacious room layouts, which are particularly beneficial for families. Some of the renovated rooms are praised for their updated appearance. However, feedback on cleanliness and room comfort is mixed. Several guests reported issues with inconsistent housekeeping frequency, noting that rooms were not always thoroughly cleaned daily, beds were not made, or amenities like toilet paper were not refilled. Concerns were also raised about dirty floors, dust, and even instances of mold in bathrooms or on comforters. A significant number of reviews mention thin walls, leading to considerable noise from hallways and adjacent rooms, impacting sleep quality. Some guests also experienced small bathrooms, low water pressure in showers, or issues with AC and heating.

Dining & Food Quality
The complimentary breakfast is a major draw for many guests, frequently described as excellent, great, or good, with a decent breakfast variety that includes hot food options like eggs and sausages, as well as fresh fruit and good coffee. The staff in the breakfast area are often praised for their attentiveness and friendliness. However, the dining experience is not without its challenges. Many guests reported that the breakfast area can become extremely crowded, leading to long lines for food. Some found the menu repetitive for longer stays, and a few were disappointed with the overall quality, describing it as subpar. Beyond breakfast, the hotel's restaurant or bar food received negative feedback, with some guests finding it inedible or noting limited options.

Location & Accessibility
The hotel's central location is consistently highlighted as a primary advantage, especially for its exceptional NYC access. The most praised feature is the bus stop located directly outside the hotel, offering a convenient and quick 15-25 minute ride on the 320 bus to Port Authority in Manhattan. The availability of free parking is a significant benefit for those traveling by car. The area is generally considered safe, with numerous restaurants and shopping options, including Walmart and Harmon Meadows, within walking distance. Its proximity to major attractions like the American Dream Mall, MetLife Stadium, and Prudential Center also makes it a strategic base. Some guests appreciated the potential for NYC views from higher floors and the covered walkway connecting to the parking garage.

Staff & Service
The staff at the hotel consistently receive high praise for being friendly, helpful, and professional. Many guests highlighted their attentive service, noting their willingness to go above and beyond to assist with requests, provide local information for navigating the area, and ensure a quick check-in process, even during late hours. However, some reviews indicate mixed experiences, with reports of occasional unhelpful or rude staff members. There were also instances of issues with billing and deposit refunds, with guests experiencing delays or difficulties in resolving these matters. While many found the housekeeping service to be responsive when requested, some noted inconsistencies in daily room servicing.

Additional Information
Guests should be aware of the hotel's housekeeping frequency, which typically involves servicing rooms every other day, with full cleaning and bed making requiring a specific request. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals. There have been some reported issues regarding the prompt return of the security deposit after check-out. The hotel is undergoing ongoing renovations, which, while leading to updated rooms, can sometimes result in construction noise or impact elevator availability. Some rooms lack an in-room safe, and there are no laundry facilities within the building.