Hyatt Place St. Paul

The hotel offers a distinctive stay within a beautifully restored historic post office and customs house, a signature feature that imbues it with unique character and charm. Guests frequently highlight the exceptionally spacious rooms with high ceilings and large windows, providing a sense of grandeur and abundant natural light. This blend of historic architecture and modern comfort makes it an ideal choice for train travelers due to its immediate proximity to the station, concert-goers attending events at nearby venues, and sightseers exploring the downtown area. Families also find the generous room sizes particularly accommodating. While most guests praise the hotel's cleanliness and comfortable accommodations, some note mixed experiences with staff interactions. To enhance your stay, consider utilizing the more affordable public parking garages located nearby, and be aware that the hotel's unique entrance can be a bit challenging to locate initially.

Facilities & Amenities
The hotel provides a range of facilities designed for guest convenience and relaxation. A fitness center is available, described as well-equipped and clean, offering various exercise options. While the swimming pool is noted as small and shallow, it is generally found to be warm and suitable for families, though some guests reported it occasionally appeared dirty. The hotel features a bar or lounge area, which some guests appreciate for evening relaxation, though it is sometimes closed or offers a limited menu. Free Wi-Fi is consistently available and reliable, ensuring guests can stay connected. The property also boasts numerous spacious common areas throughout, providing comfortable spots for groups to gather or for individual relaxation. However, some guests staying in suites were disappointed to find their kitchenettes completely unstocked, lacking basic essentials like dishes, flatware, or paper towels, despite being advertised. Additionally, some rooms lack a safe or a hair dryer.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its spotless cleanliness and the overall comfort of its accommodations. The rooms are frequently described as very spacious, featuring impressive high ceilings and tall windows that allow for abundant natural light, enhancing the sense of luxury. Many reviewers highlight the comfortable beds and quality linens that contribute to a restful sleep. The bathrooms are also noted for being large and well-maintained, often exceeding expectations. While the majority of stays are quiet, some guests have reported occasional disturbances from slamming doors or distant train noise. A few guests found the beds to be a bit firm for their preference, and some mentioned issues with curtains being difficult to open or not fully blocking light. Minor issues like a non-functioning refrigerator or missing wastebaskets in the bathroom were occasionally noted, but generally addressed by staff.

Dining & Food Quality
The hotel offers a complimentary breakfast that receives mixed feedback from guests. Many appreciate the variety of options, including both hot and cold selections such as eggs, potatoes, waffles, and sausages, along with fresh fruit, yogurt, and cereals. Some guests describe the breakfast as good or very good, noting it is well-stocked and a convenient way to start the day. However, a notable number of reviews express disappointment with the quality of certain items, specifically mentioning powdered eggs and turkey bacon. Issues with restocking items like coffee, cream, or flatware were also reported, leading to wait times. The hotel also features a bar area that serves a limited menu of "bar food," which some guests found expensive or not to their taste. This bar is occasionally closed, and there is no full-service restaurant on-site, which some visitors found inconvenient, especially for late-night dining options.

Location & Accessibility
The hotel boasts an excellent central location in downtown, particularly praised for its immediate proximity to Union Depot, making it exceptionally convenient for train travelers and those utilizing public transportation. It offers easy access to the light rail and bus stops, facilitating travel throughout the city and to attractions like the Xcel Energy Center, CHS Field, and the Mississippi River waterfront. While many appreciate the walkability to various restaurants and attractions, some guests noted a scarcity of dining options nearby, especially in the evenings, and expressed concerns about the surrounding neighborhood feeling less safe at night. Parking is a significant point of discussion; the hotel primarily offers valet parking for a fee, which many find expensive. Alternatively, several public parking garages are available across the street, offering more affordable rates, though guests sometimes found the hotel's entrance and parking access confusing.

Staff & Service
Guest feedback on the staff and service is notably mixed, though many positive experiences are highlighted. The valet team consistently receives high praise for being professional, efficient, and friendly, often described as the best part of the stay. Many guests commend specific front desk individuals for being helpful, attentive, and providing quick check-in experiences, offering useful recommendations and assistance. However, a considerable number of reviews report instances of rude or uninformed staff at the front desk, with some feeling that employees were disengaged or unhelpful, leading to communication issues and frustration during check-in or when addressing concerns. Housekeeping service also received some mixed comments, with occasional reports of rooms not being serviced or issues not being promptly resolved. Overall, while some staff members excel, there appears to be inconsistency in the level of service provided across the team.

Additional Information
This hotel is notable for its pet-friendly policy, accommodating guests traveling with animals, although finding suitable outdoor relief areas nearby can be challenging. The building maintains a high level of security, with key card access required for entry, contributing to a sense of safety for guests. Despite the spaciousness of the suites, a recurring point of feedback is the hotel's policy of providing unstocked kitchenettes, meaning guests should not expect dishes, flatware, or other cooking essentials to be available in their rooms. Furthermore, while the hotel offers a pool, it does not feature a hot tub, which some guests noted as a missing amenity. There is also no dedicated room service available, requiring guests to seek dining options elsewhere or utilize the limited bar menu.