Hyatt Regency Andares Guadalajara

The hotel is widely celebrated for its prime location with direct access to a major shopping mall, making it a standout feature for guests. Its modern and beautiful design, coupled with consistently praised cleanliness and comfortable accommodations, contributes to a luxurious urban experience. The attentive and friendly staff are frequently highlighted as a key reason for return visits. This hotel is particularly well-suited for business travelers seeking convenience and high-quality amenities, shoppers looking for immediate retail access, families desiring a comfortable base for exploration, and couples on a romantic getaway. To enhance your stay, consider requesting a room away from the mall side if sensitive to early morning noise, and be sure to explore the vast array of dining options available just steps from the hotel entrance.

Facilities & Amenities
Guests frequently commend the hotel's comprehensive facilities, which include a well-equipped fitness center and a beautiful pool that many find perfect for unwinding, though some have noted it can be cold or appear less clean at times. The Regency Club access is highly valued, offering a first-rate breakfast, convenient coffee machines, and an evening selection of hors d'oeuvres with a self-serve bar. Guests appreciate the reliable high-speed Wi-Fi throughout the property, making it easy to stay connected. While the hotel does not feature an on-site sauna or steam room, it provides access to external services. The availability of robes in the rooms is a thoughtful touch, adding to guest comfort.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its impeccable cleanliness and the overall comfort of its rooms. Most guests find the beds exceptionally comfortable and the pillows soft, ensuring a restful night's sleep, though a few have mentioned pillows feeling old or beds being uncomfortable. Rooms often boast spectacular views of the city or the adjacent mall, enhancing the stay. However, noise can be a concern; some rooms facing the mall side experience early morning noise, and street noise, elevator noise, or AC noise have been reported. A significant recurring issue is the hot water in showers, which frequently fluctuates between very cold and dangerously hot, or is entirely unavailable. Some guests also noted issues with AC functionality or TV limitations.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, with the breakfast often described as amazing, varied, and of good quality, particularly at the Regency Club. However, some guests found the breakfast to be expensive or average. The Sunday brunch is highly recommended for its incredible variety, excellent service, and the pleasant addition of live music. On-site restaurants offer delicious and diverse dining options, with food consistently praised for its good seasoning, though some found the atmosphere noisy. The bar area is appreciated for its view and DJ music, although a few guests suggested that the quality of drinks could be improved.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests in the vibrant Andares area of Zapopan. It offers unbeatable proximity to a large, beautiful shopping mall and an extensive array of fine restaurants, shops, and nightlife options, making it ideal for both leisure and business. The area is widely considered safe and secure, with a pleasant environment for strolling. However, guests should be aware of the heavy traffic in the surrounding area, which can make hotel access challenging due to narrow streets. Valet parking is the only option available, and while the service is generally attentive, it can be expensive and sometimes lead to delays in car retrieval.

Staff & Service
The hotel staff consistently receives glowing reviews for their exceptional friendliness, attentiveness, and overall helpfulness. Many guests highlight that the team goes above and beyond to ensure a comfortable and welcoming experience, contributing significantly to their desire to return. The check-in process is often described as quick and efficient, though some guests have experienced delays due to rooms not being ready or encountered less professional front desk interactions. Valet service is generally praised for its efficiency and attentiveness. While most experiences with housekeeping are positive, a few guests reported issues with incomplete cleaning or insufficient towel provision. Overall, the staff's commitment to excellent service is a defining characteristic of the hotel.

Additional Information
Guests should be aware that bottled water in the rooms is not complimentary unless specified as an add-on to their stay. Information regarding minibar prices is not always visibly displayed, which can be an inconvenience. The hotel operates on a valet-only parking system, with no self-parking options available. While the hotel occasionally hosts events like Mariachi nights, some guests noted that this information was not always communicated effectively during check-in. Loyal guests appreciate the rewards program benefits, which can include perks like room upgrades. It is also noted that while the hotel is elegant and comfortable, it does not offer an on-site steam room or sauna.