Hyatt Regency Lisle near Naperville

This hotel, while frequently noted for its outdated appearance and need for renovations, is often highlighted for its panoramic view rooms and the consistently exceptional service provided by its staff. It serves as a suitable option for business travelers seeking a comfortable base and sightseers exploring the nearby areas, particularly those visiting downtown Chicago or Naperville. Families and couples can also find value, especially if attending local conferences or seeking a quiet retreat. To enhance your stay, it is advisable to confirm specific room amenities like microwaves or coffee makers upon booking, and consider requesting a room on a higher floor away from the highway to minimize traffic noise.

Facilities & Amenities
The hotel offers a range of facilities including a pool, a hot tub, and a fitness center. While the pool is generally described as warm and enjoyable by some, many guests report it being dirty, lacking towels, or even closed for maintenance. The hot tub is frequently noted as being out of service. The fitness center receives mixed reviews, with some finding it well-equipped, while others mention broken equipment or uncomfortable temperatures. The bar area is often praised for its cozy atmosphere and good food, though some guests experienced watered-down drinks or understaffing. Wi-Fi connectivity can be unreliable, with reports of slow speeds and frequent disconnections. Guests also frequently encounter issues with ice machines being out of order or located on different floors. The elevators are a common point of concern, often described as dirty, slow, or having mechanical issues, leading to long wait times. However, parking is generally considered ample and convenient.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While some guests found their rooms to be very clean, a significant number reported issues such as hairs on beds, stains on linens and furniture, and a general lack of thorough cleaning, with some even encountering bed bugs. Bathrooms are a frequent point of concern, often described as outdated, dirty, having peeling paint, rust, or mold, and issues with dripping taps or non-flushing toilets. Many guests praise the comfortable beds and pillows, though others found them hard, lumpy, or noted issues with ill-fitting sheets and stained mattresses. Air conditioning and heating systems are a major recurring problem, with numerous reports of units not working, rooms being too hot or cold, or lacking temperature control. Noise levels from traffic and neighboring rooms are also a common complaint, impacting sleep quality. Additionally, many rooms lack essential amenities like microwaves and coffee makers, and televisions often experience signal issues or limited channels.

Dining & Food Quality
Feedback on dining experiences is varied. The breakfast buffet is a prominent topic, with some guests praising its variety and quality, while many others express disappointment, citing high prices for what is offered, undercooked or watery eggs, and stale pastries. Some guests noted being incorrectly charged for breakfast despite it being included in their stay. The restaurant and bar areas generally receive positive comments for their food quality, with many guests enjoying the meals served. However, some found the bar food to be acceptable but not exceptional. Room service is a point of frustration for several guests, who reported difficulties in getting orders delivered or being told they could not take food to their rooms. The hotel's bar is often highlighted as a pleasant spot for a meal or drink, despite occasional reports of understaffing.

Location & Accessibility
The hotel's location is frequently cited as a significant advantage, offering convenient access to various points of interest. It is well-situated for guests visiting downtown Chicago or Naperville, with many attractions, shopping centers, and outlets within a reasonable driving distance. Its proximity to major highways and tollways makes it easily accessible for travelers, including those coming from the airport. However, this close proximity to the interstate is also a major source of complaint, with numerous guests reporting significant and disruptive traffic noise that can be heard even on higher floors, impacting sleep. Parking at the hotel is consistently praised for being ample, free, and convenient, which is a notable benefit for guests traveling by car.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests. Many reviewers highlight the friendliness, helpfulness, and professionalism of the team members across various departments, from the front desk to the bar and maintenance. The check-in process is often described as smooth and efficient, with staff going above and beyond to accommodate requests. However, there are recurring issues with housekeeping service, with many guests reporting that their rooms were not cleaned daily, towels were not replaced, or basic amenities were not restocked, often attributed to understaffing. Some guests also experienced difficulties with billing issues, including incorrect charges or delays in refunds. Despite these operational challenges, the overall sentiment regarding the staff's demeanor and willingness to assist remains overwhelmingly positive, making a significant impact on guest satisfaction.

Additional Information
Guests should be aware of several important details that may impact their stay. The hotel has a pet-friendly policy, though some guests noted an unexpected pet fee upon arrival. Despite being a non-smoking property, there are frequent complaints about a persistent cigarette smell in various areas, and some guests were incorrectly charged a smoking fee. The hotel is a popular venue for conferences and large group events, offering suitable spaces for such gatherings. A common point of feedback is the absence of microwaves in rooms, requiring guests to use a communal one in the lobby. Many guests also reported issues with television functionality, including poor signal or limited channels. The hotel's overall outdated condition is a recurring theme, with many areas showing signs of wear and tear. Critically, there are multiple reports of bed bugs, which is a serious concern for potential guests.