Hyatt Regency Rochester

This hotel is a prominent fixture in the downtown area, offering a central location that is ideal for event attendees and conference-goers due to its direct connection to the convention center and proximity to the Blue Cross Arena. Its high floors often provide scenic city views, making it appealing for sightseers and business travelers seeking convenience. While many guests praise the friendly staff and the hotel's overall cleanliness, a significant number of reviews highlight issues with room maintenance and noise levels. To enhance your stay, consider requesting a room on a higher floor for better views, and if sensitive to noise, bringing a white noise machine is advisable due to frequently mentioned thin walls.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The pool is a frequent point of contention, with many guests reporting it as closed, dirty, cold, or in need of significant renovation, including peeling paint. Similarly, the hot tub is consistently noted as being out of service or covered. The fitness center often receives criticism for having old or broken equipment and lacking basic supplies like towels or sanitation wipes. While Wi-Fi is available, some guests report slow speeds. The elevators are a common source of frustration, with complaints about being slow, few working, or being noisy. The lobby and common areas are described as spacious, with some finding them pleasant, while others note them as dated, dirty, or having unpleasant odors. Conveniently, there are coffee shop and market kiosks on-site, and some guests mention the presence of ice machines, though their functionality can be inconsistent. Many rooms lack microwaves, and escalators are frequently reported as noisy or non-functional.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied. While some rooms are described as clean and comfortable, many reviews detail significant issues, including dirty floors, visible hair, stains on linens, mold, dust, and even roaches. The beds receive mixed reviews; some find them comfortable and soft, while others report uncomfortable, old mattresses or ill-fitting sheets. A pervasive issue is the noise levels due to thin walls, with guests frequently hearing neighbors' conversations, televisions, alarms, and even intimate sounds. Street noise and loud AC units or elevators also contribute to disturbances. Room conditions vary, with some offering spacious layouts and good views, while others are described as small, stale, or dated, featuring peeling wallpaper, ripped furniture, or broken fixtures like safes, showerheads, and toilets. Basic amenities such as coffee makers, hair dryers, or sufficient towels and pillows are often reported as missing or inadequate. Bathrooms specifically draw complaints for dirty showers, mold, rust, clogged drains, and inconsistent hot water.

Dining & Food Quality
The hotel's dining options receive mixed reviews from guests. The breakfast buffet is often described as overpriced, with some finding it decent, while others deem it mediocre, gross, or offering limited choices. The quality and variety of food at the main restaurant and bar are inconsistent; some guests praise the staff and atmosphere, while others report slow service, limited menus, or cold food. Room service is frequently criticized for being slow, unresponsive, or entirely unavailable. The on-site coffee shop is generally seen as a convenient option for quick bites and beverages, though some guests have noted it occasionally runs out of popular items. Overall, while there are positive comments about specific dishes or staff members, the general consensus suggests that the dining experience does not consistently meet expectations for quality or service.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy reach of downtown events, attractions, and the Genesee River. Its direct connection to the convention center is highly valued by conference-goers, and its proximity to the Blue Cross Arena and other landmarks like the Strong Museum and Dinosaur BBQ makes it convenient for various activities. Parking is available in an attached parking garage, which is generally seen as convenient, though some guests mention it can be expensive or have issues with access passes. While the location offers excellent accessibility to key venues, some guests describe the immediate surrounding area as "sketchy," "desolate," or having issues with homeless individuals, particularly at night. Despite these concerns, the hotel remains a popular choice for its prime position within the city's core, facilitating easy exploration and attendance at local happenings.

Staff & Service
The staff at the hotel consistently receive high praise from most guests, who describe them as friendly, helpful, welcoming, and attentive. Many reviews highlight individual staff members for their exceptional service, particularly at the front desk and in the restaurant. However, experiences with check-in and check-out are mixed; some find the process smooth and quick, while others report it as slow, understaffed, or complicated by issues with reservations or billing. Housekeeping is a frequent point of concern, with numerous complaints about rooms not being cleaned daily, inadequate replenishment of towels and amenities, or perceived poor hygiene practices. Some guests also report instances of staff entering rooms without permission. While many guests feel the staff genuinely try their best, there's a recurring sentiment that they may be understaffed or lack sufficient resources to meet all guest demands, impacting overall responsiveness to issues and requests.

Additional Information
Many guests note that the hotel appears to be older and in need of a significant overhaul or renovation, with common areas and rooms showing signs of wear and tear. There are recurring issues with the availability of basic amenities that guests expect, such as hair dryers, coffee makers, or sufficient towels and pillows in rooms. Some guests also report problems with hot water supply or shower pressure. The perceived value for money is a common theme, with many guests feeling that the hotel's current condition and service do not align with its pricing or the expectations associated with its brand name. These factors often lead to disappointment, suggesting that while the hotel has potential, it requires substantial investment to meet contemporary standards and guest expectations.