ibis Amman

This hotel is highly regarded for its excellent location, placing guests conveniently near major attractions and transit options, making it an ideal choice for sightseers and business travelers seeking accessibility. Its consistent value for money also appeals to budget-conscious travelers. Many guests highlight the friendly and helpful staff as a significant positive, contributing to a welcoming atmosphere. However, feedback on room condition and cleanliness is notably mixed, with frequent mentions of outdated furnishings and maintenance needs. To enhance your stay, it is advisable to confirm your room's air conditioning functionality upon arrival, as some guests report issues with temperature control, and consider alternative transportation options as hotel-affiliated taxis may be more expensive than metered alternatives.

Facilities & Amenities
The hotel offers a range of facilities, though some are noted as needing updates. Guests appreciate the presence of a small gym equipped with essential exercise equipment, providing an option for maintaining fitness routines. A bar is available on-site, offering a space for guests to relax and socialize, though some feedback suggests its atmosphere might appeal more to certain demographics. Underground parking is a valued amenity, with guests finding it convenient and well-organized. However, the elevators are a recurring point of concern, with multiple reviews indicating that they are often noisy, slow, or not fully operational, which can lead to inconvenience. While the hotel provides necessary amenities, some guests note the absence of a minibar or issues with in-room refrigerators.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied. Many guests express significant concerns, describing rooms as dirty, old, and in urgent need of renovation, citing issues like stained carpets, moldy showers, and general wear and tear on furniture. Some report unpleasant smells and a lack of thorough cleaning service during their stay. The air conditioning system is a frequent complaint, often described as centralized, uncontrollable, and leading to excessively hot rooms with poor ventilation and no openable windows. Room sizes are sometimes noted as small, and pillows are often found to be too hard or uncomfortable. Conversely, some guests found their rooms to be clean and the beds comfortable, indicating an inconsistent experience.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives mixed reviews. Most guests find the breakfast to be satisfactory, offering a variety of options, including fresh scrambled eggs and pancakes, and some describe it as delicious and varied. However, some guests report that the breakfast options are limited and repetitive, with food items occasionally running out or being served cold. Issues with the coffee machine not working or serving low-quality coffee are also mentioned. While the hotel's restaurant and bar offer food, the evening meal selection is sometimes described as poor or repetitive, leading some guests to seek dining options outside the hotel.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. Guests praise its prime position directly across from Amman Mall, which provides easy access to shopping, a supermarket, and various dining options. It is also conveniently situated near other restaurants and local attractions, including a famous sweet shop. The hotel's accessibility is further enhanced by the ease of finding taxis and ride-sharing services nearby, facilitating travel to key landmarks like the Citadel. Parking facilities are available and appreciated by guests traveling with vehicles, adding to the overall convenience of the location.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the reception team for their welcoming demeanor, efficiency during check-in, and attentiveness to guest needs. Many reviews highlight specific staff members across various departments for their exceptional service, contributing to a positive and accommodating atmosphere. The security personnel are also noted for their friendly and welcoming approach. While the overall service is highly regarded, there are occasional mixed comments regarding the consistency of housekeeping service, with some guests reporting issues with room cleaning, though others commend the efforts of the cleaning staff.

Additional Information
Guests should be aware of several specific aspects of the hotel experience. Despite some rooms being designated as non-smoking, many reviews indicate a pervasive smoke smell throughout the hotel, including in non-smoking areas and rooms, with ashtrays sometimes present, suggesting a lenient or inconsistent smoking policy. The hotel offers a pet-friendly policy, which is a significant advantage for guests traveling with animals. While the hotel is part of a loyalty program, one guest reported a negative experience with a booking cancellation despite being a loyal member. The hotel also maintains a strict visitor policy, with some guests noting that visitors are not permitted in rooms, even if the room is booked for multiple adults.