ibis Budapest Heroes Square

The hotel is primarily recognized for its exceptional location, situated directly adjacent to Heroes Square and offering unparalleled access to public transportation. This makes it an ideal choice for sightseers eager to explore the city's landmarks and event-goers attending concerts or sports events nearby. While many guests appreciate its value as a budget-friendly option, the hotel is currently undergoing renovations, which some visitors noted could cause noise during the day. For a more comfortable stay, guests might consider bringing their own kettle or mini-fridge, as these amenities are not consistently available in rooms.

Facilities & Amenities
The hotel provides essential facilities, including a bar and restaurant for guest convenience. Many guests found the Wi-Fi to be fast and reliable throughout their stay. For those traveling by car, underground parking is available, though some found the spaces narrow. The hotel also offers luggage storage, which is appreciated by guests arriving early or departing late. However, a recurring point of feedback is the absence of in-room amenities such as a kettle, mini-fridge, or complimentary coffee and tea, which many guests wished were provided for added comfort.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed, reflecting the ongoing renovation efforts. Most guests found their rooms to be adequately clean and appreciated the comfortable beds and fresh towels provided daily. Some rooms are described as spacious, particularly those that have been recently renovated. However, other guests reported issues with older rooms, including leaking showers, worn flooring, and general disrepair. Noise levels from both ongoing repairs and external traffic, as well as poor soundproofing between rooms, were frequently mentioned as concerns, impacting sleep quality. The air conditioning system also received mixed reviews, with some finding it ineffective or not available on demand.

Dining & Food Quality
The hotel's breakfast generally receives positive remarks, with many guests describing it as "good," "solid," and offering a "plentiful" buffet selection. Options typically include cold meats, cheese, fruit, cereals, scrambled eggs, and sausages, along with various breads and hot drinks. While some found the variety sufficient, others felt it was basic and could be improved. The hotel also features a restaurant and a bar, which are convenient for evening meals and drinks. However, some guests noted that the bar occasionally closed earlier than expected or experienced issues with drink availability due to operational changes.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage. It is situated just a few meters from Heroes Square, offering immediate access to the metro station and bus stops, making it incredibly easy to navigate the city. Popular attractions like the thermal baths, City Park, and the zoo are all within easy walking distance. This prime position allows guests to reach the city center quickly via public transport, or even by walking for those who prefer. While parking is available on-site, guests should be aware of the associated costs.

Staff & Service
Guest feedback on the staff and service is notably varied. Many guests praised the team as friendly staff, helpful staff, and welcoming, particularly highlighting their assistance with directions and travel arrangements. The check-in process was often described as quick and efficient. However, a significant number of reviews reported negative experiences, citing staff as unprofessional, disengaged, or rude, especially at the reception. Some guests experienced issues with delayed or ignored requests, and inconsistent housekeeping service, including unaddressed room issues and lack of towel changes.

Additional Information
Guests should be aware that the hotel is undergoing renovations, which, while aiming to improve facilities, can lead to daytime noise. The hotel maintains a pet-friendly policy, allowing guests to bring their furry companions. Some guests appreciated the flexibility of a late checkout option. Additionally, the hotel offers a towel deposit policy for guests wishing to use towels for external activities like visiting the nearby thermal baths, which can be a convenient service.