ibis Budget Ribeirão Preto Vila do Golf

The hotel is highly regarded for its excellent location directly adjacent to the Iguatemi shopping mall, a signature feature that makes it incredibly convenient for guests. Its free covered parking is also a significant draw, offering ease and security for those traveling by car. While opinions on room comfort and cleanliness are mixed, the hotel generally caters well to business travelers seeking a practical stay, sightseers looking for easy access to amenities, and couples or families on short trips. Many guests appreciate the value for money. To enhance your stay, it is advisable to be prepared for potential delays during check-in, especially during peak hours, and consider requesting a room away from potentially noisy areas for a quieter experience.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. Many reviews highlight small rooms and compact layouts, which some find adequate for short stays, while others consider them too restrictive. A recurring issue is noisy beds and uncomfortable mattresses, with reports of creaking and instability. Cleanliness also varies, with numerous guests reporting dirty rooms, including dust, mold, stains, uncleaned areas, and even hair or cockroaches. Conversely, some guests found their rooms impeccably clean. Bathrooms are often described as tiny bathrooms with issues such as leaky showers, unstable water temperature, lack of hot water, clogged sinks, loose toilet seats, and no shower curtains or other box issues. Furthermore, rooms often lack basic amenities like shampoo/conditioner, face towels, hairdryers, mini-fridges, cabinets/shelves, and sufficient power outlets. Noise levels are also a concern for some, with mentions of noisy rooms (especially those at the back), street noise, and toilet/drain noise, though other guests found their rooms quiet.

Dining & Food Quality
The hotel's breakfast receives mixed but generally positive feedback for its variety and taste. However, a significant number of guests report challenges during breakfast hours, particularly concerning crowded dining areas, long lines, and a frequent lack of seating. Many also experienced issues with items running out, such as milk, coffee, water, and eggs, often coupled with slow replenishment by staff. Some found the food to be cold or dry. Beyond breakfast, the hotel's bar offers food that some guests described as frozen and served in small portions, suggesting limited in-house dining options for other meals.

Location & Accessibility
The hotel boasts an excellent location directly adjacent to the Iguatemi shopping mall, making it highly convenient for shopping, dining, and entertainment. This proximity is a major draw for guests. It also offers easy access to major highways, which is beneficial for travelers arriving by car. While some guests initially found the hotel slightly challenging to locate, its overall position is a significant advantage for exploring the area. A standout feature is the free covered parking, which is described as spacious and easily accessible. However, a few guests noted confusing signage for parking and occasional lack of available spots during peak times, which could lead to minor inconvenience.

Staff & Service
Feedback on staff and service is quite mixed. Some guests commend the attentive and polite staff, highlighting their helpfulness and efficiency during check-in. However, a significant number of reviews point to understaffing, leading to long queues and slow check-in/out processes, particularly during busy periods. Some staff members were perceived as disinterested, unresponsive, or even rude, contributing to a frustrating experience for many. Housekeeping is also inconsistent, with reports of uncleaned rooms, unmade beds, and failure to replenish toiletries. Overall, while individual staff members receive praise, the general service experience is often hampered by operational issues and a perceived lack of management oversight, leading to a less than ideal stay for some.

Additional Information
Guests should be aware of several operational aspects that may impact their stay. Elevator access requires a room card, which guests report frequently demagnetizes, causing repeated trips to the reception for re-activation. There is no in-room phone for direct communication with the front desk, requiring guests to physically go to the reception for any needs. Furthermore, some guests experienced issues with 220V power outlets causing damage to personal appliances, noting that the local standard in the city is 110V, which can be an unexpected problem. The hotel shares a building with a conventional Ibis, and the same front desk team serves both, which can contribute to check-in delays during busy periods.