ibis Duesseldorf Airport

The hotel serves as an ideal airport hotel, particularly for those with early flights or short layovers, offering a convenient and functional stay. Its signature feature is its direct proximity to the airport, making it a prime choice for transit travelers and business travelers seeking efficiency and ease of access. Guests consistently highlight the hotel's modern design, overall cleanliness, and excellent value for money, often noting its fresh and contemporary feel. While rooms are generally compact, they are well-appointed for brief stays, providing all necessary comforts without unnecessary frills. The hotel is also a good fit for couples or solo travelers prioritizing convenience and a quiet environment before or after a journey, as many find the soundproofing effective. To enhance your stay, be aware that while walking to the airport is possible, a short taxi ride is often preferred for convenience, and it's advisable to clarify parking availability and costs upon booking due to mixed guest experiences regarding charges and space.

Facilities & Amenities
Guests frequently note the hotel's practical amenities, though some key features are absent. Many appreciate the availability of free Wi-Fi throughout the property and the complimentary coffee, tea, and water station in the lobby, which is accessible 24/7. However, a recurring point of feedback is the lack of in-room coffee and tea making facilities, as well as the absence of a mini-fridge or safe in the rooms. Most guests understand that the hotel does not have its own restaurant or bar on-site, directing them to the adjacent Novotel for dining options. A common concern revolves around the limited and often inconvenient placement of power outlets within the rooms, with some guests finding only one or awkwardly located sockets. While an underground parking facility is available, its cost and availability are frequent topics of discussion.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms and bathrooms as spotless and well-maintained. Rooms are consistently noted as modern and functional, though often described as small or compact, particularly for more than one night. The beds are frequently mentioned as comfortable, ensuring a restful sleep, although a few guests found the mattresses too firm or the pillows too flat. The bathrooms are typically clean and well-designed, featuring spacious showers. However, a significant number of reviews highlight a design flaw with the showers, specifically the lack of a proper partition or lip, leading to water spilling onto the bathroom floor. While many guests found the rooms quiet and well-insulated from external noise, some reported disturbances from neighboring rooms, elevator beeps, or even a nearby party. Some isolated reports mentioned issues like mold or initial cleanliness oversights.

Dining & Food Quality
While the hotel itself does not feature an on-site restaurant or bar, guests consistently commend the breakfast experience, which is conveniently served at the neighboring Novotel hotel. Many describe the breakfast buffet as delicious, rich, and offering a wide variety of options, including fresh waffles, a good selection of hot and cold items, and quality coffee. The overall quality and extensive selection are frequently highlighted as a significant positive, making it a worthwhile addition to the stay, even for those with specific dietary preferences. Some guests, however, found the breakfast to be on the expensive side if not explicitly included in their booking package. The arrangement of having dining facilities in the adjacent hotel is generally well-understood and accepted, providing a practical and convenient solution for guests seeking a meal without venturing far from the property.

Location & Accessibility
The hotel's location is a primary draw, being exceptionally close to the airport. Many guests appreciate its proximity to the airport, making it ideal for early flights or late arrivals. While it is technically walkable to the airport terminal (around 20-25 minutes), some guests found the walk long, especially with luggage, or noted a lack of clear footpaths at night. Taxi services are readily available directly outside the hotel, with rides to the airport typically costing around 10-15 euros, though some found this expensive for the short distance. Public transport, including bus connections to the airport and train station, is also accessible nearby, offering a convenient alternative. The hotel is situated in an industrial area, meaning there are limited dining or entertainment options directly surrounding it, apart from a nearby supermarket. Parking is a mixed bag; while an underground garage is available, many guests reported it being full or expensive, despite website claims of free availability, leading to frustration.

Staff & Service
Guest feedback on the staff and service is varied, though many highlight positive interactions. Numerous guests praise the friendly and helpful staff, particularly at the reception, noting their efficiency during check-in and check-out processes. Some specific staff members are commended for their attentiveness and willingness to assist. However, a notable number of reviews describe certain staff members as rude, unprofessional, or appearing overwhelmed, leading to less positive experiences. There are also recurring comments about the hotel's policy regarding room cleaning, which is only performed upon request, and some guests reported that even when requested, cleaning was not consistently carried out. Issues with early check-in requests not being honored and difficulties obtaining invoices after departure were also mentioned.

Additional Information
Several important details about the hotel's policies and unique features are frequently mentioned by guests, offering valuable insights for future stays. The hotel operates with a no daily room cleaning policy, meaning rooms are only serviced upon explicit guest request, a practice some guests found inconvenient or confusing. The hotel also has a pet-friendly policy, allowing guests to bring their animals for an additional fee, with specific provisions for assistance dogs, which are exempt from charges. Guests should be aware of an additional city tax or "Bettensteuer" that may be charged upon check-in, which some found unexpected as it was not always clearly included in the initial booking price. While the hotel aims for efficiency and a minimalist approach, some guests noted a lack of basic in-room amenities like a telephone for direct contact with the reception, requiring them to visit the front desk for inquiries.