ibis Leiden Centre

The hotel's most notable feature is its central location, situated directly opposite the main train and bus stations, making it an exceptionally convenient base for exploring the region. This prime spot is ideal for sightseers looking to visit nearby attractions like Keukenhof Gardens, and for travelers relying on public transport. Guests consistently highlight the friendly staff, the overall cleanliness of the premises, and the comfortable rooms as key aspects of a pleasant stay. The hotel caters well to business travelers due to its accessibility and functional amenities, and its proximity to the city center makes it suitable for families and couples seeking to explore Leiden's charming canals, museums, and cafes. To enhance your experience, consider utilizing the convenient supermarkets located right next door for snacks and essentials, and be aware that while the location is bustling, rooms are generally quiet due to good insulation.

Facilities & Amenities
Guests appreciate the practical facilities available, which contribute to a comfortable stay. Free Wi-Fi is consistently praised for its reliability and strong signal throughout the property, ensuring guests can stay connected. Each room is equipped with a kettle, providing the convenience of in-room tea and coffee preparation. The hotel features spacious elevators that are noted for their efficiency, making movement around the building easy. For those traveling with bicycles, secure bike storage is available, though some guests mention it requires navigating stairs. While the hotel provides essential amenities, several guests note the absence of a mini-fridge and an in-room safe, which some travelers might miss for storing valuables or keeping beverages cool.

Cleanliness & Room Comfort
The hotel generally maintains a good standard of cleanliness, with many guests describing their rooms as neat and well-kept. The beds are frequently praised for their comfort, contributing to a restful night's sleep for most visitors. However, feedback on room condition is mixed; while some find the rooms modern and well-appointed, others describe them as somewhat dated in decor and in need of updating. Some specific concerns regarding cleanliness have been raised, including instances of mold in showers or worn linen. Room sizes are often described as small, particularly for double occupancy, and some guests note the absence of a closet or sufficient space for luggage. Despite the central location, noise levels are generally low due to effective soundproofed windows, though occasional sounds from corridors or elevators can be heard. The showers are widely appreciated for their good water pressure and consistent hot water.

Dining & Food Quality
The breakfast service at the hotel receives varied but largely positive feedback from guests. Many find the breakfast variety to be good, offering a selection of pastries, fresh fruit, and other options that provide a satisfying start to the day, with some considering it good value for the price. However, some guests have expressed that the breakfast menu can be somewhat basic or repetitive, and a few found the cooked food options unappealing or the bread dry. It is important to note that the hotel primarily focuses on breakfast service and does not offer a full restaurant for lunch or dinner, which some guests found to be a limitation. Additionally, the hotel's bar is reported to close relatively early, limiting evening dining or socializing options on-site.

Location & Accessibility
The hotel's most significant advantage is its central location, positioned directly opposite the Leiden Central train station and the main bus terminal. This provides unparalleled accessibility for guests arriving by public transport and offers convenient connections to other cities and attractions, including the bus to Keukenhof Gardens. The hotel is just a short walk from Leiden city center, allowing easy exploration of its charming canals, museums, and vibrant shopping and dining areas. For daily needs, several supermarkets and a pharmacy are conveniently located right next door. While the hotel does not have its own dedicated parking, paid parking is available at nearby garages, though guests should be aware that these can be expensive and space might be limited during peak times.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional friendliness, helpfulness, and efficiency. Guests frequently highlight the warm welcome and the staff's willingness to go above and beyond to assist with inquiries, provide local recommendations, and resolve any issues promptly. The check-in process is often described as quick and smooth, contributing to a positive first impression. Many reviews commend the staff's attentiveness and positive attitude, noting their significant contribution to a pleasant and comfortable stay. Whether it's assisting with luggage, providing information about transportation, or ensuring room requests are met, the team's dedication to providing excellent customer service is a recurring theme in guest feedback.

Additional Information
The hotel offers convenient early check-in and late check-out options, which are highly valued by guests, providing flexibility for travel plans. While the overall building structure is sometimes described as a bit dated, the rooms themselves are generally well-maintained and functional. Guests should be aware that rooms typically do not include a mini-fridge or an in-room safe, which might be a consideration for longer stays or for those wishing to store personal items securely. The hotel also operates a pet-friendly policy, allowing guests to bring their animals for an additional fee. Its strategic location directly opposite the train station often provides rooms with interesting city views or glimpses of the nearby windmill.